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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,875 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,875 reviews
January 27, 2013
Odeh (pronounced like Odie) was great!!! From the get-go, he made my wife and me feel comfortable. He was completely honest and open and we never felt like we were getting played. He brought in the get-go, he made my wife and me feel comfortable. He was completely honest and open and we never felt like we were getting played. He brought in the GM (Ziggy), who was also incredibly helpful, honest and open, with none of that "let me talk to someone else in another room to wear us down crap." We never felt pressured or that anything sneaky was taking place like we've felt in other dealerships. Throughout the entire process they each shared with us their assumptions and in the end gave us a PHENOMENAL deal on a new Optima Hybrid. By the end we were so impressed we started talking to them about buying another car from them! Highly recommended, we definitely will refer anyone we know who's looking for a Kia or Hyundai to go see Odeh and Ziggy More
by JNGallardo
Employees Worked With
Odeh Odeh
January 09, 2013
I have purchased three cars from here and always treated right!!!! Would use them again,, friendly and always helpful. Thanks again for your help,, recomended! right!!!! Would use them again,, friendly and always helpful. Thanks again for your help,, recomended! More
by joseph01956
Employees Worked With
ODEH
January 05, 2013
Livid!!! Emailed the dealership about vehicle listed online received call stating vehicle was AVAILABLE and setup appt and test drive. Visited the dealership to look at the vehicle, test drove, filled online received call stating vehicle was AVAILABLE and setup appt and test drive. Visited the dealership to look at the vehicle, test drove, filled out finance app, got "approved", left deposit only to find out 2 days later that the vehicle was pending a deal. So after the time wasted, gas wasted, and deposit that was left on the vehicle the GM (Ziggy) claimed that we were aware that someone else had a contract on the car. IF that were the case why would we show back up or even leave a deposit on a car that was "SOLD"? Who shows a car that has a contract pending? To add insult to injury I took the vehicle to another dealership to be serviced, why would I waste my time taking a SOLD car to get inspected? This was a very deceptive sales practice and the vehicle was sold from underneath us. The staff was practicing in a very unscrupulous manner. All he could do is come up with excuses when confronted about the deal. Very unprofessional and dishonest. BUYER BEWARE, make sure you get everything in writing if you decide to deal with this dealership. I don't recommend anyone visiting this location, I am sure that you can find a dealer that will stand behind what they say. THIS IS NOT THE ONE!! Lastly its about LOYALTY, HONESTY, and best business practices, he saw the oppty to make a quick sale and took it. Ps this would have been the THIRD vehicle purchased from Napelton Auto Group, never again!! More
by unhappycamper12
Employees Worked With
January 03, 2013
I purchased a Kia Optima and my father-in-law purchased a Kia Rio at Arnell Kia. My husband and I saw an ad for a used Kia Sorento at Napleton Kia, we needed a 6-passenger vehicle, and Odeh was very helpful Kia Rio at Arnell Kia. My husband and I saw an ad for a used Kia Sorento at Napleton Kia, we needed a 6-passenger vehicle, and Odeh was very helpful in getting us a new Kia Sorento with discounts, a decent trade-in amount for our used vehicle and pretty close to our price range that we were willing to pay for the used vehicle and threw in rubber Sorento floormats. We are very pleased with the service we received and would recommend them highly. I was a little disappointed with the fact Arnell Kia did not offer me or my father-in-law the extended Gap Insurance coverage bumper to bumper for the life of our loans and we had to purchase rubber floormats for both vehicles. More
by aritz
Employees Worked With
Odeh M Odeh
December 08, 2012
The customer service was absolutely awesome!! They put me in my desired car for a reasonable price and made me a very happy camper! I absolutely love Napoleon Kia and recommend everyone that's looking to me in my desired car for a reasonable price and made me a very happy camper! I absolutely love Napoleon Kia and recommend everyone that's looking to purchase, make Kia your home! More
by KimmiePoo28
Employees Worked With
odeh odeh
December 03, 2012
The dealership is very convenient, and the pricing is very competetive. I was delighted to receive such great customer service. I couldn't imagine the service could be this great anywhere else, certainly very competetive. I was delighted to receive such great customer service. I couldn't imagine the service could be this great anywhere else, certainly nowhere I've been before! I will not be going anywhere else ever again. This dealership is for me! Well done!!!!!! More
by rubber99
Employees Worked With
John
November 07, 2012
After being treated badly by a few dealerships I was fed up and frustrated with car shopping. Timothy listened to what I wanted and made it an easy process. He was friendly and very knowledgeable about the up and frustrated with car shopping. Timothy listened to what I wanted and made it an easy process. He was friendly and very knowledgeable about the Kia brand More
by casandrared
Employees Worked With
Timothy Avant
October 03, 2012
I talked to the Used Car Manager, Bobby Clifford, about the Jaguar XF, because of the low price I saw it advertised for. He answered all of my questions and concerns, so I decided to set up an appointment the Jaguar XF, because of the low price I saw it advertised for. He answered all of my questions and concerns, so I decided to set up an appointment for the following day. The Jaguar was pulled up for me when I arrived for my appointment, and then Corderlo showed me the car. The Jaguar was exactly how Bobby described it, and Corderlo was a pleasure to deal with. I couldn't believe how easy they made it to buy a car. I would recommend Bobby and his staff to all my family and friends More
by Jaguar710
Employees Worked With
Bobby Clifford Corderlo Stokes
July 25, 2012
I just recently purchased a 2013 Hyundai Sonata and these people were so nice and patient with me. Everyone i came encountered with were excellent. I would definitely recommend this dealership to friends an people were so nice and patient with me. Everyone i came encountered with were excellent. I would definitely recommend this dealership to friends and family. More
by delois30
