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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,838 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,838 reviews
August 29, 2011
The guys at Kia were simply patient and wonderful. Kudos to Antonio who did a marvelous job of showing me what I thought I wanted and what I actually needed. I'm totally in love with my 2012 Kia Sorento. C to Antonio who did a marvelous job of showing me what I thought I wanted and what I actually needed. I'm totally in love with my 2012 Kia Sorento. Carla G. More
by hustler113
Employees Worked With
Antonio
July 18, 2011
Our first time visit was with an appointment for an oil Our first time visit was with an appointment for an oil change. We have just been transfered from Houston and was looking for a Hyundia dealer. With Our first time visit was with an appointment for an oil change. We have just been transfered from Houston and was looking for a Hyundia dealer. With this appointment, my wife took our 2005 Hyundia for an oil change and was told a wait of 1 1/2 hour will be needed that day. No price was told to her. The oil requested by my wife was Mobil 1 since this is all we use in every car or truck for years. After 3 hour wait and a bill of over $100.00 the car was ready. As you can imagine, my wife called in shock and upset. I told her to pay get get out of there. We did call to complain and a person called "Ziggy" responded with excuses??? 3 hour wait, 2X the time told, and a bill of $100.00 for a Mobil 1 oil change? $12+ per quart? ) Just the day before, a Chevy Dealer did our Suburban for $62.00. Yes, Mobil 1 and 1 more quart than the Hyundia. My goodness.... More
by borahga
Employees Worked With
Other Employees :
over the phone, Ziggy. At dealer during appointment?
June 25, 2011
I purchased a 2012 Hyundai Elantra. The sales staff was great, they answered all my questions and made sure I made an informed buying decision. It took me 2 days to decide if i wanted to buy the car and t great, they answered all my questions and made sure I made an informed buying decision. It took me 2 days to decide if i wanted to buy the car and they went the extra mile to make sure my car wasn't sold while I waited to buy it. I was not sure if I had the best deal so I shopped around. Other dealers had the car but in the end, the price was great and I felt comfortable buying from Napleton. I had a 2000 Impala with 278000 miles and even though the car isn't worth that much, they gave me 650 dollars for it. I negotiated with them very strongly but I never felt disrespected and in the end we both came to an agreement that was fair for the vehicle. I walked out on them twice but both times there was no feeling or high pressure that made me feel like I had to do the deal right away. I will recommend people to visit this dealership. Even though car buying is sometimes a stressful situation, I felt satisfied buying a car there and encourage people to do the same. cdelgado@csu.edu More
by cdelgado
June 05, 2011
I had a good experience with this dealer ship my salesman george was very kind and patient and helpful when it came to me choosing my car I had purchased a 08 fusion that had a few electrical problems and i george was very kind and patient and helpful when it came to me choosing my car I had purchased a 08 fusion that had a few electrical problems and i was able to trade the car in for a hyundai santa fe which I haven't had problems with yet. all the staff was very friendly and funny and kind including the men in sales and the service department. They have solved the problems that I've had and helped with financing. Overall a good experience with buying my car! Thanks guys! More
by Car buyer.com
Employees Worked With
George,dantae, ziggy,lonnie,
May 17, 2011
Mr. Johnston was very friendly as well as encouraging and helpful. He answered all my questions and was honest. I was hesitant coming to a car dealership because I know they lie to get commissions and play g helpful. He answered all my questions and was honest. I was hesitant coming to a car dealership because I know they lie to get commissions and play games with customers to get more money for them selves, but Billy was great! I would reccommend anyone to him. thanks Billy and God Bless You!!! Mrs. Kimberly Harris More
by Limited2011
Employees Worked With
billy johnston
April 20, 2011
********* BUYER BEWARE ************* I don't recommend ********* BUYER BEWARE ************* I don't recommend coming to this dealership at all. If you do, make sure you get all the info before you waste y ********* BUYER BEWARE ************* I don't recommend coming to this dealership at all. If you do, make sure you get all the info before you waste your time. I was contacted by Samaria, a few weeks ago. I applied for vehicle financing online (or so i thought) and Samaria called me a few days later. She told me that I was approved for up to $25,000 on any vehicle. Considering, I have played the "dealership financing" game before, I grilled her. I asked her what the interest rate was, what bank approved me and who exactly was she. I was very much on guard. She told me that she worked for "Great Northern Bank" and that she was NOT an employee of River Oaks Hyundai. I asked her if I had an approval or pre-approval and she said that I had an approval. She even went on to tell me the difference between approval and pre-approval. So I reluctanly set up an appointment with her for the next day. The following day, I got a call from a woman by the name of Augusta Lee. She was calling to confirm my appointment for later that day. Considering I was already skeptical, I started to grill her. I asked her all kinds of questions and she had pretty much the same answers as this Samaria chick. I asked whether my credit needed to be ran again, and she said, "oh no, we already have you approved!" So when I got off work that day, I went in. I asked for Samaria and she immediately handed me 3 papers; a credit check auth. sheet, an application for financing and she needed me to write down 6 references. I didn't question the paperwork (although I should have). I filled them out and never saw her again. I was greeted by a salesman name Alvin Locke. He was very, very polite and honest. After going through the banks that they deal with, I was not approved for any financing because my current car loan was too new. (I had just bought it 6 months prior). I asked Alvin about this Great Northern Bank approval and he said they don't even have a finance relationship with this bank! This dealership has very deceptive and unethical practices. Samaria actually works for the dealership and she is merely a referral girl. She pulls applications from online and calls people in. She is willing to tell them anything to get them in the door. I am filing a complaint against them. Although my sales man was very nice, the dealership as a whole is horrible. The previous poster that talked about her Cadillac problems at this dealership, I believe she was actually there on the day I was there. They have horrible customer service. Please go elsewhere. There is a very nice hyundai dealership not too far from there (World Hyundai in Matteson). More
by veryupset0421
Employees Worked With
Alvin, Samaria
April 16, 2011
I HAD A GREAT EXPERIENCE WITH RYAN AT NAPLETON KIA IN CALUMET CITY. HE WAS VERY PROFESSIONAL AND TOOK GREAT CARE OF ME!!!!!!!!!!!!!! HE FOUND THE PERFECT CAR (KIA FORTE 2011) AND GOT ME A GREAT DEAL ON I CALUMET CITY. HE WAS VERY PROFESSIONAL AND TOOK GREAT CARE OF ME!!!!!!!!!!!!!! HE FOUND THE PERFECT CAR (KIA FORTE 2011) AND GOT ME A GREAT DEAL ON IT!!!!!!!!!!!!! IF YOU ARE LOOKING FOR AT KIA CALL RYAN ASAP, HIS NUMBER IS 708 351 4169!!!!!!!!!!!!!!!! More
by forte27
Employees Worked With
RYAN CLEMONS
April 15, 2011
My experience at the dealership was great, the sales person was very helpful and attentive, knowlegable as well, the finance person was very helpful as well and other sales reps that saw us there at the person was very helpful and attentive, knowlegable as well, the finance person was very helpful as well and other sales reps that saw us there at the dealership, I was pleased with my car and the sale. More
by maturner
Employees Worked With
Greg Less
March 30, 2011
My mom was looking to upgrade the size of her car. There was no particular make/model in mind; she just wanted a sedan. To be honest, we'd gone to Napleton because of a mailer rec'd. I had reviewed Napleton was no particular make/model in mind; she just wanted a sedan. To be honest, we'd gone to Napleton because of a mailer rec'd. I had reviewed Napleton's rating prior to visiting the dealership and was very skeptical, based on the reviews I felt like it was HIGHLY probable that we'd just do a "look-see." and leave. So, we went in with an attitude of "don't try anything; we are on to you." We advised the salesman (Graig) that we had seen their ratings and was ONLY there because of the flyer (lease a 2011 Sonata for $199). My mom wasn't able to lease (credit score). Graig went out of his way to ensure that my mother rec'd the "deal" she requested. Originally, my mom was only interested in leasing but, the deal that was worked out was such that she purchased a car. She is very pleased. We can only vouch for Graig - so if you're looking to not "get the run-around"...ask for Graig. So, unlike the other reviewers...based on our personal interactions, Napleton gets kudos. More
by pme1682
Employees Worked With
Graig L Pratcher (sales) and Ziggy Grabowski (GMA)
