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Napleton River Oaks Hyundai Kia Genesis

Calumet City, IL

4.8
1,850 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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1985 River Oaks Dr

Calumet City, IL

60409

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Showing 1,850 reviews

September 05, 2021

Who keeps your car for over a week just to diagnose it and doesn’t call you not once to provide and update? Napleton River Oaks Kia does. Worst dealership ever! I will never buy another Kia! More

by Tenika Burns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo - service manager, Jahia - service advisor
Sep 08, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi Tenika, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (708) 868-6500 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

Sep 08, 2021 -

Tenika Burns responded

Giving me the same general business number that I’ve called multiple times just to be forwarded to a voicemail message and not providing me with a contact name or extension proves that Napleton really DOESN’T want to improve or hear from me.

August 31, 2021

Solomon Yemani is a wonderful salesman. Very courteous and knowledgable about the 2022 Tucson Hybrid I purchased. I look forward to enjoying my driving experience. More

by mdistel
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Yemani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 25, 2021

JASON OLIVARESI want to thank you so much he worked so JASON OLIVARES I want to thank you so much he worked so hard to get me in a new car and he did just that he went Way beyond he was very awesome 🤩 More

by Katherina Myles/Cooper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason olivares
Aug 27, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we're glad to hear you found Jason to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2021

I originally set out at the Hyundai dealership, sent by my dad who had been the night before and purchased a vehicle, after him telling me how nice everyone was and that I should go there for my next car a More

by bre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ziggy Grabowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Obas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Solomon Yemani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton River Oaks Hyundai. We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2021

Great experience amazing staff easy to work with great price More

by rmcelroy13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Odom
Aug 18, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 12, 2021

Yesterday I purchased a 2022 kia k5 gt from Kia in Calumet City Paul was my salesman & he was absolutely great I got the car I wanted & his service was awesome I definitely recommend him More

by eroberson0165
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Delgado
Aug 15, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. Thanks for the recommendation, and have an amazing day!

July 31, 2021

Ms.latonia made my first time buying a car the best time.v I highly recommend her and she knew every thing about my car. More

by Mariah safo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zuvante Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latonia Akinyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

Mariah safo responded

Thank you for the best car.

July 31, 2021

we made a order with Tyler for a car back in February, i picked up may car last night on the 29th of July. Tyler kept me and my family informed from day one as to the status of my order without missing a be More

by i.lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TYlER MCMASTER
Aug 18, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tyler here at Napleton River Oaks Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2021

A big shout-out to our salesman, Andre! He was such a great help and made our transaction go smoothly. Thank you for all of your help! More

by Brzfn1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your positive review. We're glad to hear that you found Andre here at Napleton's River Oaks Kia so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 29, 2021

Here to see Cassandra again. car was totaled she was able to get me another Seltos. Come on down to see her if u need a car Excellent professional Thanks again Cassandra More

by Katherineharris27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 13, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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