Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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For my complicated situation I was referred to Cleveland. I have to say even after being told it was going to be difficult or near impossible he worked on my information for a couple days and I ended up driv I have to say even after being told it was going to be difficult or near impossible he worked on my information for a couple days and I ended up driving out of the lot with a Beautiful Kia Sorento. I was so impressed with him I brought my mother in law back the next day and she bought a dodge caliber. Teri in finance was very patient with us too while I had my 2 year old with us who was very happy to explorer his "new" environment. Lastly, Bobbi who worked hand in hand with Cleveland to get us where we needed to be. I will refer this dealership to anyone I know who is looking for a car. I was so happy I was referred to Cleveland and I will continue with referring him! Thank you again Cleveland and you can count on seeing me again!! More
we have been researching and shopping for some time and realized napleton kia and their staff was the place for us. we decided that this place deserved our business because they were friendly, attentive, a realized napleton kia and their staff was the place for us. we decided that this place deserved our business because they were friendly, attentive, and very patient as we went back and forth. they are the first business that has made us feel that they were here to serve us and not the other way around. this is very rare these days. kia napleton's staff is knowledgeable and professional, all the while making you feel as though you were dealing with friends. i worked with odeh m odeh, frank odeh and ray maall. i urge anyone shopping for a vehicle to come in and see them. you will probably go home with a great car and a few new friends. More
Very bad dealer. I STROGLY DON'T RECOMMEND BUYING ANYTHING FROM THOSE PEOPLE !!! 1. They sold me a broken car with an engine problem. Check engine light poped up two days after car purchase. Looks ANYTHING FROM THOSE PEOPLE !!! 1. They sold me a broken car with an engine problem. Check engine light poped up two days after car purchase. Looks like they just cleared the codes without fixing the problem. 2. Salesman Peter Martinovich didn't have any knowledge of the vehicle. Every question regarding the car he answered wrong. 3. Salesmen promised to send me a spare key which I never got. 4. Car was missing the spare wheel which the salesman promised to get for me. It's been four weeks by now and I still don't have the spare wheel!!! VERY BAD. BE CAREFULL. More
I think this dealer ship was a very friendly experience, my fiance brought my 2011 kia in for service and came home with this 2014 dark red loaner kia and i loved everything about it except the color, i tal my fiance brought my 2011 kia in for service and came home with this 2014 dark red loaner kia and i loved everything about it except the color, i talk with Ode and told him exactly what I wanted and he guaranteed me that he would have it when I arrived. The process wasn't long at all and I would gladly recommend this dealer to family and friends. More
I've bought from many dealerships before and I've never got everything done in less than six hours before, which left me with practically a whole day to enjoy my new vehicle. Odeh was kind, friendly, never got everything done in less than six hours before, which left me with practically a whole day to enjoy my new vehicle. Odeh was kind, friendly, patient, and very cooperative through out the entire experience. I felt like I was working with a friend instead of a salesperson helping me to make a decision that I would be comfortable with. And he surprised me by choosing a vehicle which I might not have chosen for myself but I'm truly glad he picked for me, because I love the car it's great on gas, stylist and it fits my personality and everyone who's seen me in it says the same thing to me without me even saying how much I like it. Needless to say that if and when it comes time to trade up I will be returning to Napleton River Oaks Kia, and hopefully Odeh will still be there to assist me again. A Very Satisfied Customer Roxanne R.Cage More
I had a very poor experience at this dealership. I felt my time was not respected. They asked for my dad's SS# before they even offered him a test drive. (my response was you need that for a test drive!) my time was not respected. They asked for my dad's SS# before they even offered him a test drive. (my response was you need that for a test drive!) I asked about features on the car i.e. EVO Sales Guy Response: Oh that is just some sales/marketing something. We waited for and extended period of time for them to locate the color type my dad wanted since it was not on the lot. (Ok understandable if you are trying to get verbal confirmation) Then I asked for what is equivalent to a quote, a paper stating what car type and options with a price breakdown out the door. Which should have been standard fare since we went in as a Costco customer. After waiting another extended period of time more than 45 min. We get up to leave and he prints out a paper with numbers on it but it does not state what car, color, or options we would be getting for that price. Disgusted we left then the sales me runs out saying they need a deposit to get the car to there location. WHAT? When I get in the car I promptly call Joe Rizza KIA which we ultimately did business with the next day. They to had to go find the car but the process and the price was much better. I called back to Frank because initially my dad wanted to give them another chance. (I think the sales kid reminded him of my little brother). But Dad admitted later that he was so irritated with the experience he had found it difficult to sleep that night and had a MUCH better experience at Joe Rizza Kia. Frank apologized said he would try to repair the relationship and get us the car. He also promised to send the information I requested by email. (That never happened). He instead called my Dad (in an effort to not deal with me apparently) and tried to strike a "deal" over the phone still NOT in writing. Credibility is HOT to... at this point in my eyes. While FRANK is wheeling and dealing in a very car salesman style with my dad over the phone I get a call back from Joe Rizza KIA with a better price and better service. Thank GOD for competition and free market. We got the car that evening but NOT from FRANK or Napleton's River Oaks Kia. BUT we are very satisfied Joe Rizza Kia customers. More
Purchased a new 2013 Hyundai Elantra and worked with Odeh M. Odeh. He is great! Very friendly, knowledgeable and answered all questions. Definitely recommend purchasing your next car from this dealership and M. Odeh. He is great! Very friendly, knowledgeable and answered all questions. Definitely recommend purchasing your next car from this dealership and ask for Odeh to help you with your sale!! More
phenominal,started with mediocre credit,Bobby Clifford and Dwane Carroll went the extra mile to make sure the numbers were where i wanted them,i drove 90 miles for the vehicle i wanted, and will drive 90 and Dwane Carroll went the extra mile to make sure the numbers were where i wanted them,i drove 90 miles for the vehicle i wanted, and will drive 90 miles to napleton/river oaks again when im ready to purchase again,Thanks guys! More
All around great service and help to purchase my brand new car loved it more then where I purchased my other car where they gave me nothing but short answers there but here with Odeh M. Odeh they pretty m new car loved it more then where I purchased my other car where they gave me nothing but short answers there but here with Odeh M. Odeh they pretty much nailed every answer to my questions !!! More
I have bought several cars for Frank, it has been a wonderful, friendly experiance every time. I love this dealership; hopefully i will be returning very soon for a 2014 Sorento Limited AWD wonderful, friendly experiance every time. I love this dealership; hopefully i will be returning very soon for a 2014 Sorento Limited AWD More