Napleton River Oaks Hyundai Kia Genesis

Lord was great! Excellent service. Thank you for everything! Happy with purchase of vehicle. Great Excellent service. Thank you for everything! Happy with purchase of vehicle. Great More

latonia was very fantastic. She went above and beyond to help me and my husband got the car we wanted. Her words to me were "this is your last stop". and it was!! I appreciate h She went above and beyond to help me and my husband got the car we wanted. Her words to me were "this is your last stop". and it was!! I appreciate her so much. Definitely recommended to see latonia. More

Lord O. knows the true meaning of customer service. He welcomed me into the store without hesitation. He offered water, coffee, and restroom location. He knows the true meaning of customer service. He welcomed me into the store without hesitation. He offered water, coffee, and restroom location. He smiled while talking. Lord listened as I explained my concerns when deciding to buy and my budget considerations. Lord was professional and exceptionally pleasant. He demonstrated a thorough knowledge of the Kia Telluride, including helping me setup the online app which pairs to the vehicle. I highly recommend Lord Obaroghedo. Impeccable customer service! More

Year 2022- The worst service I have ever received in my entire life! They kept my car for an entire month without giving me any updates! I had to repeatedly call them. They gave the car back with a piece o entire life! They kept my car for an entire month without giving me any updates! I had to repeatedly call them. They gave the car back with a piece on the passenger side unscrewed and left it on the floor of the car! The funny thing is you never know who your customer is and should not judge a book by its cover! You never know who the customer knows and the assets they have that can be the very end of your career, business, etc. This company will rethink how they service people! Eventually they may be out of business, when they do I hope they walk away with this in mind. Remember that customer service can make or break your company. They are your greatest asset. I have a degree in business so I know all about how a business operates. Do not buy a car from this dealership! Poor communication Poor accountability Poor customer service More

They give false information to get people down there. The worst part of my experience with this dealership at this particular location would be that I brought my car in for a recall repair and they never rep worst part of my experience with this dealership at this particular location would be that I brought my car in for a recall repair and they never repaired it. They accepted the part that was sent marked that they replaced it but never replaced my part. I'm glad my personal mechanic suggested I take a picture of the part that was supposed to be replaced before taking it into this dealership in compare it to what they so-called claim was replaced. Guess what everyone when I went to pick up my vehicle I was told my vehicle was fine and did not need a safety recall replacement after waiting days because their systems was down and they couldn't read the codes. This place is a joke and an investigation needs to be done immediately because they're scamming left and right! More

Service department Manager Eduardo Rodriguez is dismissive, rude, unprofessional, and unreliable. He knew we were there and ignored us for 2 hours. Never acknowledged us. Very disappointing. dismissive, rude, unprofessional, and unreliable. He knew we were there and ignored us for 2 hours. Never acknowledged us. Very disappointing. More

The service staff is extremely rude, unprofessional, dishonest, and lazy. Not only did they not do what was asked of them, they did not complete their inspection sufficiently. Even the manager has absol dishonest, and lazy. Not only did they not do what was asked of them, they did not complete their inspection sufficiently. Even the manager has absolutely no respect for anyone. Their service times are ridiculous I waited 5 hours for a simple oil change. Absolutely no one is following Covid protocols either. They are not wearing masks, eating in front of customers, this establishment needs to be shut down immediately. More