Napleton River Oaks Cadillac

They Do Excellent Work Car not running properly,as usual the service is excellent.they diagnosed the problem ,solved it with Excellent Service.As given a loaner car so that Car not running properly,as usual the service is excellent.they diagnosed the problem ,solved it with Excellent Service.As given a loaner car so that I wasn't incovienced one bit! Great Job! More

Lousy Sales My lease was up and finding out my salesman was sick waited to hear back from him which finally happened. Was given some preliminary numbers on a new My lease was up and finding out my salesman was sick waited to hear back from him which finally happened. Was given some preliminary numbers on a new lease or purchase and was told to call back after the 15th of Dec because there would probably be better incentives. I called back on the 19th and my salesman told me he would get back to me on the 2 vehicles I was interested in, and never heard a word since. You would think I would have been contacted prior to my lease expiration or contacted after the 15th prior to me reaching out to them. But nothing, hot a word I have since dealt with other dealers to try a help me with my decision on a auto and have found all other dealers way more helpful than Napelton Cadillac. This is the first review I ever did in my life and hopefully the last, but I just felt compelled to write it because I have not felt this dissed in a very long time. More

Service I am in the sales field and know what good service mean and this is why the service team at Napleton is the best i love working with them. I am in the sales field and know what good service mean and this is why the service team at Napleton is the best i love working with them. More

Cadillac Service The waiting room is very warm and inviting. Its clean, bright, warm in cooler months, chilly during hot months. In pass service reps greeted me secomd The waiting room is very warm and inviting. Its clean, bright, warm in cooler months, chilly during hot months. In pass service reps greeted me secomd visit I had to approach them. Check in service was speedy. I left my car for service in the AM. It was ready in the late afternoon for pickup. If I waited I was quoted an hour wait. I will return because close to home. More

Great car buying experience I worked with mike james, hes the man. Very professional very easy to make a deal with. Got a fair price and great customer service. In and out 1.5 hr I worked with mike james, hes the man. Very professional very easy to make a deal with. Got a fair price and great customer service. In and out 1.5 hrs. No xx here at this dealer. More

Made me feel comfortable I visited a few other dealerships before I ended up at Napleton and the service I received here topped all of my other experiences. The staff is very I visited a few other dealerships before I ended up at Napleton and the service I received here topped all of my other experiences. The staff is very friendly, attentive, knowledgeable and followed through on everything I asked for even before coming into the dealership. More

Awesome service I would like to personally thanks fantastic sales associate Barb Smith for the awesome and great service. She exceeded my expectations with my visit a I would like to personally thanks fantastic sales associate Barb Smith for the awesome and great service. She exceeded my expectations with my visit and I left with the car of my dreams. More

I have been a Napelton customer for years; bought 3 cadillacs from Joe Horvath. I have been swayed away from Napeltons service ever since Sean Haugh departed. Service was poor to say the least since he cadillacs from Joe Horvath. I have been swayed away from Napeltons service ever since Sean Haugh departed. Service was poor to say the least since he left until my experience today. I am a business owner myself and appreciate great service when it comes along and thought you should know about the exceptional service I received today with Ron Gadomski. Not only polite and knowledgeable, he seemed like he genuinely cared about the service Napelton provides for me. I feel that that is important in any business and very rare nowadays and wanted you to know how much it is appreciated. Thumbs up to Ron...he is truly an asset to your company and definately will bring me back!! Thanks Ron!! Diana Lazovich 6747 Parrish Avenue Hammond, In 46323 More

The staff at Napleton Cadillac is friendly and knowledgeable about the standard/optional equipment on their cars. The service department is thorough and always offers transportation when needed. knowledgeable about the standard/optional equipment on their cars. The service department is thorough and always offers transportation when needed. I have and will continue to recommend Napleton Cadillac to my friends and family members. Dr. George V. Tsoutsouris More

While I have bought other cars at other dealerships, I can honestly say the latest purchase of my 2011 Cadillac SRX with Joe Horvath at Napleton Cadillac has been my best! When I first walked into the de can honestly say the latest purchase of my 2011 Cadillac SRX with Joe Horvath at Napleton Cadillac has been my best! When I first walked into the dealership, Joe professionally approached me, introduced himself and made me feel as if I were talking to a friend. He answered all my questions, yet he never pressured me or made me feel as if I needed to make a decision right away. He was very knowledgeable about the product and made himself available at anytime. This same courtesy followed through to the Financing area when I dealt with Steve Schultz another professional, knowledgeable, yet patience person who took his time to explain all necessary information. Mr Schultz also did not push the "hard sell" tactic, something I appreciated from both gentlemen. They both continued with follow-up calls after the purchase was finalized. I appreciate all courtesies extended by Napleton Cadillac and I would definetly recommend the dealership and these gentlemen to my family and friends!! More