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Napleton River Oaks Cadillac
Calumet City, IL
53 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 53 reviews
August 06, 2022
I bought a 2021 XTS and it has been in the shop for broken seat, trunk not working, engine light, and now I’m going back for my radio and my trunk won’t open by light underneath the car. I only had it broken seat, trunk not working, engine light, and now I’m going back for my radio and my trunk won’t open by light underneath the car. I only had it a year and they won’t give me a new car at the rate I am at so sad. More
by Me
Employees Worked With
Martin Lewter, John Tyler
March 31, 2022
Service department is A++ and it doesn’t take a month waiting for an appointment. Very satisfied with the service given and the staff was friendly and customer focused. waiting for an appointment. Very satisfied with the service given and the staff was friendly and customer focused. More
by Mikel
Employees Worked With
John Tyler
February 04, 2022
I have bought several cars from this dealership over the years and the one thing that has kept me coming back is the service department ran by Martin. He and his team go out of their way to make sure everyt years and the one thing that has kept me coming back is the service department ran by Martin. He and his team go out of their way to make sure everything is done correctly. You will NOT find another dealership with the kind of service you get from them. I also want to mention the ladies in the office are just wonderful. I enjoy going there. More
by don'tneedone
Employees Worked With
Martin Lewter. Plus Ben who usually services my cars. The office ladies.
December 30, 2021
Brought my car in for the recall. When I made my appointment I told them to change the oil. They called and said my front light was out . They quoted a price and replaced the light. All done profes appointment I told them to change the oil. They called and said my front light was out . They quoted a price and replaced the light. All done professionally! Thank you Cadillac for great service! More
by Sharon
Employees Worked With
Service staff
December 21, 2021
Great service, employees are friendly, the people for sales to service along with the office staff go well beyond what I have experienced at other facilities. Always a pleasure to do business with them. sales to service along with the office staff go well beyond what I have experienced at other facilities. Always a pleasure to do business with them. More
by BudnDave
Employees Worked With
John Tyler
November 23, 2021
Great service department!!Martin Lewter in the service Great service department!! Martin Lewter in the service department took care of my car. He scheduled everything for the repair of the car & he did an Great service department!! Martin Lewter in the service department took care of my car. He scheduled everything for the repair of the car & he did an excellent job. He is a very nice & considerate person! I strongly recommend him. Everyone is friendly in the shop. More
by rarubio46
Employees Worked With
Martin Lewter
September 24, 2021
Just brought my dad’s Cadillac Truck Escalade in for service. 2 warning lights are on the dash, Tire Monitor and Seat Airbag. I was told that the cost to look at each issue is over $204 a piece! I ask service. 2 warning lights are on the dash, Tire Monitor and Seat Airbag. I was told that the cost to look at each issue is over $204 a piece! I asked the service advisor would the money be used to fix? He said “no”. That’s $408 without using a tool except computer! The advisor said these changes came down from corporate! I feel robbed by an American Company! They ask us to support American Companies and this is what we get! I want my elderly parents to be safe so I will have them fix it, but I will not buy a Cadillac! Shame! More
by DB
Employees Worked With
Martin Lewter, John Tyler
August 20, 2021
Great service department. My vehicle is repaired correctly on the first visit and that deserves a high rating because it saves me time. No return follow up. 5hank you Marty Lewter for always arrang correctly on the first visit and that deserves a high rating because it saves me time. No return follow up. 5hank you Marty Lewter for always arranging and setting up my vehicle appointments and pick ups. I really appreciate you and Napleton Cadillac. More
by Keenan, Tom
Employees Worked With
Marty Lewter and Tim in service
July 19, 2021
I drove 30 miles out of my way to purchase a Cadillac from Steve Reich, we made a deal over the phone on a XT4, what a good and honest person he is. Valerie the cashier is another reason why I will buy from Steve Reich, we made a deal over the phone on a XT4, what a good and honest person he is. Valerie the cashier is another reason why I will buy my next Cadillac at Napleton River Oak, she was very patient with me , and went the extra mile to see that I was happy with all my service needs. More
by Simmie22
Employees Worked With
Steve Reich. Valerie (cashier)
