Napleton Mazda of Naperville

Above and Beyond Customer Service My wife and I recently relocated from Milwaukee to the Chicago area. In getting the registration and title changed to Illinois, I was enlightened abou My wife and I recently relocated from Milwaukee to the Chicago area. In getting the registration and title changed to Illinois, I was enlightened about the sales tax that was due in Illinois to register my vehicle. So I attempted to fill out the paperwork required but became quickly frustrated. I had brought my vehicle to Continental Mazda for service and was impressed then so I thought that someone might be able to help me with my current issue. Well folks, that exact person was Bob Orwat. From our immediate conversation on the phone he was cordial and very understanding. We had set up a time to meet and go over things but when I contacted him that evening he had already done the footwork and made the phone calls to get my sales tax computed. I was elated but more importantly grateful that he had taken the initiative to help someone who he had never met before nor was there any monetary gain involved but rather a great act of kindness. I won't forget how unselfish Bob was to help me out. This man is a true example of what real genuine customer service is about. Thanks again Bob!!!! More

Great car buying experience! I was in the market for a used car that could fit my price range. I came into Continental to look at a used Chevy that was recently traded in. The las I was in the market for a used car that could fit my price range. I came into Continental to look at a used Chevy that was recently traded in. The last car I bought was from another dealership, and it was stressful. I had a much more pleasant experience working with Dan Eugea and Bob Orwat at Continental Mazda. They took care of me, and I am very appreciative More

Exceptional car buying experience! I recently had the pleasure of purchasing a new 2018 Mazda6 Signature at Continental Mazda and it was the easiest and most straightforward car buying I recently had the pleasure of purchasing a new 2018 Mazda6 Signature at Continental Mazda and it was the easiest and most straightforward car buying experience I've ever had. My salesperson was Adrian Rojas who was very knowledgeable about the car and all of the technology it offers. He was very patient and never made me feel pressured into making a deal before I was ready. Working with their sales manager we were able to agree on a very fair price without the more typical haggling process which I've experienced at most other dealers. They also offered me a good value on my trade which they still honored five weeks later when we completed the deal. Upon delivery Adrian spent the required time to review all of the features of the new car including setting my preferences in the available options and encouraged me to contact him for any needed support after delivery. I would highly recommend Continental Mazda and Adrian Rojas in particular for providing a truly exceptional car buying experience. More

Best Car Buy experience hand down. From the time we walked in to the time we drove off in our new CX3 it was truly a positive experience. Dan Eugea did an an amazing job and a very pati From the time we walked in to the time we drove off in our new CX3 it was truly a positive experience. Dan Eugea did an an amazing job and a very patient sales person. Understood our needs and budget and followed through. My wife loves her new car and hope to go back to trade in mine. I’ll be sure to contact Dan. Thank you More

Wonderful experience Dan Eugea was exceptional to deal with as well as the management. Thanks for your help we love our car and would recommend anyone to come out to work Dan Eugea was exceptional to deal with as well as the management. Thanks for your help we love our car and would recommend anyone to come out to work with Dan! More

Greart Experience My 3 yr "lease" ended in May, with having great service with my previous Mazda car "leasing" program-so was a "no-brainier" of returning for a new Lea My 3 yr "lease" ended in May, with having great service with my previous Mazda car "leasing" program-so was a "no-brainier" of returning for a new Lease of a 2018 Mazda, working with Jeremy-who I called 2 wks prior to returning my car, telling me options for a new car, plus, informing me-Dave Thomas had taken over his "sales" job, having been "promoted to "business Manager"!! I visited the dealership, meeting Dave, I already knew the vehicle I wanted-just like the "one" I had to return, he showed me "what" I wanted-no pressure from him, trying to sell me 'something else", being so kind-courteous to me- Got the 'deal" all done-I returned one week later to pick up my new car, he was with me every step of the "way", including a "test" drive with me-before I left the dealership. He informed me of all the New standard equipment, explaining it all to me. This dealership is great,I'm a customer for the leasing program until I no longer will drive-being a SENIOR, this car fits my needs "perfectly"!! Thanks Dave for the good service!! Jeremy also AWESOME for the "financing" part!! More

New car purchase I highly recommend salesman, Dan Eugea. I had worked with Dan on a previous purchase and my experience this time was very good as well. He is not a I highly recommend salesman, Dan Eugea. I had worked with Dan on a previous purchase and my experience this time was very good as well. He is not a high pressure salesman and is excellent to work with. More

Best Service Department and staff in Naperville or the State I had an experience where my new Mazda CX-5 needed immediate service. The service department at Continental Mazda, especially Dennis Tiffert, provided I had an experience where my new Mazda CX-5 needed immediate service. The service department at Continental Mazda, especially Dennis Tiffert, provided me with a loaner immediately and gave me the confidence that my issue with the car would be rectified. Very happy with Mazda! More

A wonderful shopping experience In April I started looking for a new card. After going tthrough three other dealerships I came to Continental Mazda of Naperville. Very nice showroom In April I started looking for a new card. After going tthrough three other dealerships I came to Continental Mazda of Naperville. Very nice showroom and friendly sales team. Dan was knowledgeable and very patient. He listened for what my needs were and took the time to explain the features that helped me made my decision. This is my very first Mazda and I loved it! More

Awesome Sales and service departments! We have been so happy with Continental Mazda that we came back to lease another car with them! Dan Eugea is awesome! He is not pushy like most sale pe We have been so happy with Continental Mazda that we came back to lease another car with them! Dan Eugea is awesome! He is not pushy like most sale people are. He was interested in what our needs were for the car and the payment we wanted. He worked with us and for us, not just for the sale. Not only is the sales department great but the service department is equally as wonderful. Dennis is so friendly and every time I come in he knows me by name, even when I have come in without my car, he still knows me and greats me like we are best friends! I love the family atmosphere of the dealership, its one of the good ones out there, very few dealerships are like that. More