Napleton Mazda of Naperville

MILES of SMILES Sabrina Erskine & her team, especially Adrian Rojas, are the reason I purchased a new car from Mazda. They went above and beyond exemplary customer Sabrina Erskine & her team, especially Adrian Rojas, are the reason I purchased a new car from Mazda. They went above and beyond exemplary customer service. More

2018 Land Rover - Dan Eugea Purchased a. barely used 2018 Land Rover Discovery. Spoke with Dan Eugea over the phone and then in person later that same day. Dan was knowledgeabl Purchased a. barely used 2018 Land Rover Discovery. Spoke with Dan Eugea over the phone and then in person later that same day. Dan was knowledgeable and friendly. He was aggressive and happy to answer any questions. After only 5-10 of price negotiation, I traded in my 2013 Jaguar and purchased the LR. Aside from a great deal, Dan made the experience very simple and pleasurable. An asset to a great dealership! Thanks Dan Frank Palazzo More

Former employee, customer for life I've returned to these guys for service since changing jobs. I live in Schaumburg and work in Skokie, but choose to come back because of the great peo I've returned to these guys for service since changing jobs. I live in Schaumburg and work in Skokie, but choose to come back because of the great people at Continental. Dennis, Marissa, Anthony, and company are the best. More

What a great dealership Excellent buying experience, everyone was very knowledgeable and could not be happier with both the experience and the vehicle. As a child of parents Excellent buying experience, everyone was very knowledgeable and could not be happier with both the experience and the vehicle. As a child of parents and grandparents who working in car dealerships, I feel I have insight, and I was very happy with everything. More

Horrible experience This place is a joke. I sat on hold for 20 minutes waiting to make an appointment just to get hung up on. Then I try to do a chat to try to make an ap This place is a joke. I sat on hold for 20 minutes waiting to make an appointment just to get hung up on. Then I try to do a chat to try to make an appointment. and now it's been a whole day of me trying to make an appointment with this dealership.. but it's very difficult when nobody will respond. I tried also calling the customer service number but apparently nobody is available for me to make an appointment. This is making Mazda look absolutely ridiculous and incompetent.. unfortunately... the main reason why I can't get an appointment I think is because I have 3 recalls on my car and once I told them that that's when they stopped responding.... I'm More

Excellent Car Buying Experience We couldn’t be happier with the excellent service we received while buying our 2018. CX-5. The entire staff at Continental in Naperville is courteou We couldn’t be happier with the excellent service we received while buying our 2018. CX-5. The entire staff at Continental in Naperville is courteous and friendly. We only intended on looking, but ended up buying. Consuela made the purchasing process a pleasure. She is personable, easy to speak with and extremely knowledgeable. Never felt any type of pressure like at other dealerships. Jeremy made the financing process a breeze. Service dept is great to deal with as well!! More

Real cool sales people without the oversell!! I have been recently looking to buy new and wanted to do more than just look at pictures & specs online, so i was out looking at different cars when I I have been recently looking to buy new and wanted to do more than just look at pictures & specs online, so i was out looking at different cars when I stopped at Continental Mazda of Naperville. I couldn't help but look at the MX-5 Miata RF, but that just isn't that practical for me or going into Winter. Adrian Rojas saw me looking at it but saw that i was shaking my head. We talked a minute about it, and then i said the CX-5 Touring was more in my wheelhouse (honeslty, i think i'm too big of a guy for that Miata anyway, lol). Adrian was very helpful in regards to all the CX-5 had to offer as well as all the fancy bells & whistles. We sat down and also talked about warranties and about what this all would cost. I didn't pull the trigger on the deal as i still had a couple other cars i really wanted to look at before i decided. What i really liked about this dealership & the sales, was after i said that, Adrian understood and he didn't try to oversell and pressure me into picking them. But trust me, The CX-5 was impressive and even more so was the salesman. If i do decided on this car, Mr. Rojas will be the one i come back to deal with! More

Used SUV Purchase We bought our used Mazda CX-9 from Dan Eugea. He was just great to work with! We drove from south Bend, In. to purchase it! Dan made the whole experie We bought our used Mazda CX-9 from Dan Eugea. He was just great to work with! We drove from south Bend, In. to purchase it! Dan made the whole experience easy and relaxing. I would highly recommend him! More

Excellent Customer Service Audrey met with my wife and son multiple times during their search for just the right vehicle. My wife is very particular about the appearance, functi Audrey met with my wife and son multiple times during their search for just the right vehicle. My wife is very particular about the appearance, functionality, and comfort level. after multiple visits and once she had decided on the car, I went with her and met Audrey for the first time. I was there for the financial aspects of the transaction and she explained all of the available options and took the time to ensure that I had all of the information I needed to make the final purchase decision. I really enjoyed her no pressure approach and actually encouraged me to check out other Mazda dealers to ensure that I was getting the best value. Her patience during the search and the interest that she took in ensuring that not only the right car, but the right dealer was selected made this the most relaxing (for me anyway) car buying experience in 45 years. More

Great Great experience We just got a Mazda CX-5. Consuela was our sales associate and she was amazing. Listened, worked for us. Anthony and Jeremy were also rockstars! No pr We just got a Mazda CX-5. Consuela was our sales associate and she was amazing. Listened, worked for us. Anthony and Jeremy were also rockstars! No pressure sales. We got everything we wanted and more. A pleasure to deal with real down to earth people. More