Napleton Mazda of Naperville

Continental Mazda has very friendly, helpful staff that I Continental Mazda has very friendly, helpful staff that I feel I can trust to give me an honest assessment of my car's service needs. The last time Continental Mazda has very friendly, helpful staff that I feel I can trust to give me an honest assessment of my car's service needs. The last time I brought my car in for service, they noticed that my wheels were quite dirty. So, in addition to the regular car wash that comes with service, they also cleaned the wheels and put ArmorAll on the tires free of charge. Now, there are a lot of places with people qualified to work on my car, but it is small things like this that make me feel like a valued customer and will keep bringing me back to that dealership for service. More

Love, love, love my new Mazda 3 !!!!!! Jeremy Gascoigne, Thank you !! You made the entire process Exciting, FUN and Easy !!!!! What more could I ask for :-) Gascoigne, Thank you !! You made the entire process Exciting, FUN and Easy !!!!! What more could I ask for :-) More

I was visiting the car showrooms generally in Naperville and happened to go into Mazda. Dennis received me outside the showroom very cordially and from thereon spent nearly an hour with me - explaining and happened to go into Mazda. Dennis received me outside the showroom very cordially and from thereon spent nearly an hour with me - explaining to me re. some of the latest Mazda vehicles. There was no pressure or obligation whatsoever. Dennis was very professional and friendly throughout the visit. Made me feel very relaxed. I thought I had a good time looking at a couple of new vehicles @ my pace! I thought my overall experience of visiting the Mazda showroom in Naperville, IL was great and enjoyable. I feel it deserved a positive review. I want to recommend to Mazda Management that Dennis is a great Sales Consultant and an asset to the Company. Rao Boggavarapu, Naperville, IL 60540. More

John Norman was an excellent salesman, very knowledgeable and friendly. I made it clear what I wanted, the price range and I was leaving for school so I needed to make a deal very quick and he was able to do and friendly. I made it clear what I wanted, the price range and I was leaving for school so I needed to make a deal very quick and he was able to do that without hesitation. On the test drive and through the entire experience he made sure to explain everything on my new Mazda 3 Hatchback. I also loved after the purchase he made sure to show me where to go for services and also sent a followup email to make sure everything turned out excellent--which it has. We have purchased multiple cars from this dealer and once again we were highly satisfied. I would highly recommend this dealer as well as John to help them through the whole process. Thank you!! More

We were greeted promptly by John. He answered all of our questions. The whole experience was pleasurable and informative. The selection of vehicles was very good. We really enjoyed driving the Mazda CX5 on questions. The whole experience was pleasurable and informative. The selection of vehicles was very good. We really enjoyed driving the Mazda CX5 on the test track! We were offered a "loaner" vehicle to use while our new car was being prepped. So we went to lunch, then did some shopping, and returned to the dealership. And our new car was all ready to drive home. Very nice experience! We will recommend Continental Mazda to our friends in Rockford. More

Jeremy Storino was our sales consultant. He greeted us at the door and made the buying experience pleasurable. He is extremely knowledgeable about Mazda products and was willing to make sure all of our q at the door and made the buying experience pleasurable. He is extremely knowledgeable about Mazda products and was willing to make sure all of our questions were addressed. Offering a test drive, which we accepted, he spent all the time necessary to allow both my wife and myself to feel comfortable with the ride and performance. We didn't want to make a purchase without exploring the competition. He was confident in his product and was no pressure. We returned a few days later, having decided Mazda was the best fit for us. Mr. Denny Vant assisted Jeremy with closing the deal. All numbers were up front and they they worked openly with us to arrive at a final price that both we and the dealership were happy with. This automobile buying experience was one of the best I can recall in years. They want to satisfy. More

John Norman was great to work with - very knowledgeable, professional, and friendly. I stated what I was looking for in a car and that I needed to stay within a certain price range. John took everything I professional, and friendly. I stated what I was looking for in a car and that I needed to stay within a certain price range. John took everything I said into consideration and found me the perfect new 2012 Madza 3, which had a significant rebate offer. I was seriously considering the car, but needed to "sleep on it" before making the decision. John suggested I take the car home, no strings attached, drive it as much as I like and bring it back the next day, which I did. John spent time showing me all the features of the car and answered all my questions. Once I purchased the car, I needed someone to drive my other car back to my home, which he did with a smile. He also made it clear that I should call him if I have any questions. Wonderful experience! Bill in finance was also a pleasure to work with. He found me a lower rate than the one I was quoted on the first visit. He clearly explained the paperwork and answered all my questions. He was also very professional. I highly recommend this dealer. More

Salesman was great! He took the time and answered all questions. He made sure the car was ready and in perfect order for pick up. Then he went in detail over the car giving a tutorial of the features. questions. He made sure the car was ready and in perfect order for pick up. Then he went in detail over the car giving a tutorial of the features. He even offered for us to come back in several weeks to go over more of the features. Gabe has extended himself as a contact after the sale, if needed. We would definitely recommend Gabe and the dealership due to the service we have received. More

This was one of the easiest new car buying experiences my wife and I have ever had. Mr. Norman is very knowledgeable and personable. We will recommend Continental Mazda to friends without hesitation. wife and I have ever had. Mr. Norman is very knowledgeable and personable. We will recommend Continental Mazda to friends without hesitation. Gerry Heinz More

Recently bought a new Mazda from Continental. It was a pleasure to deal with Jeremy Storino as he's very laid back likely owing to the fact that this is not his only gig and the GM is his brother. Mark B pleasure to deal with Jeremy Storino as he's very laid back likely owing to the fact that this is not his only gig and the GM is his brother. Mark Bimel must have spent too much time in traditional dealerships that play the good cop / bad cop game with salesmen and managers. As the sales manager in my deal, he was a needless pain that very nearly lost Continental the sale. While I don't want to be too hard on Mark as he is far from the worst I have seen, I did not appreciate his flippant attitude and methods. Just get to the bottom line already Mark, you know you're headed there anyway. I spent about an hour more than necessary on negotiations and wrangling. Was the final deal okay? Yes, but nothing more than okay. Honestly, I left thinking I should have just bought the car from another dealer that took about 30 seconds to give me the same price. As always, your mileage may vary, so just be forewarned. The rest of the experience was pleasant and straightforward with no nonsense during contracts or delivery. I can recommend Continental but wish they'd just act more like other modern dealerships that just START with their best price. Were they to implement a best price first policy, they'd be a great place to buy a car. BTW, look out for low-balling on trades at ALL dealers these days. Obviously all the profit is over on the Used side of the biz. More