Napleton Mazda of Naperville

Buying my first new car here Everything went very well. I picked up the car which was exactly what I wanted. Skylar is the agent who worked with me and make everything goes smooth Everything went very well. I picked up the car which was exactly what I wanted. Skylar is the agent who worked with me and make everything goes smoothly. I really appreciate his help and would like to recommend this dealer to everyone. More

First Mazda - Great Experience. NO pressure We had two cars in mind when we began our car shopping 'adventure'. The first was not a Mazda and through a different local dealer. Our experience at We had two cars in mind when we began our car shopping 'adventure'. The first was not a Mazda and through a different local dealer. Our experience at the other non-Mazda dealer was terrible (we ran out of gas on the test ride among other issues). To reiterate, our poor experience was NOT at Continental. Anyways, setting the tone for the reader here - when we made it to Continental we had been through the ringer with our previous dealer visits. We were just about to call it a day and go home defeated until we saw the Mazda CX-5 in person. What a car. WOW. Our experience through the lot was calm and without pressure. We were able to browse without having a sales person jump in the minute we got out of our car. I liked the vibe that they gave as well with regard to customer service; all around normal people with a passion for Mazda. It was cool. We ended up talking to Dimitri Yannias, our sales rep, regarding the CX-5. In all honesty, the CX-5 was on the top of our list for what we wanted but the more expensive car on our list overall - still well within budget though. I had been sold in my mind on a different car from earlier in the day purely on price and came into the Mazda dealership not expecting much. We were definetly needing to be wowed in order to buy - well I was, my wife already knew she wanted to the CX-5 and that she had to convince me. The test drive went great - I'm a fan of the Naperville Test Track. One of the best things that Naperville ever did was partner with Car Dealers Row to build that track. Great place to really let loose on the car without NPD pulling you over and as a result, more people buy in Naperville leading to more sales tax revenue. SMART, very smart. Back to the test drive. Dimitri walked us through ALL of the features of the car while we were driving it around. Not a single dealership we went to before had done anything remotely as thorough as Dimitri. We both had a chance to drive it as much as we needed and were very pleased with everything. Great car, great service experience so far and just a complete 180 from what we had experienced at other dealerships earlier in the day. After the test drive we began to talk numbers, just briefly. Dimitri knew that we were stuck on a few cars and that we needed a minute to calibrate. While my wife and I figured our price and interests, they ran our Rogue through an appraisal that was very close to a written offer we received at CarMax. Another tick in the right direction for Continental. Once we had our numbers in order and all of the information needed to review, we left for lunch to talk it over. Dimitri was very comfortable with us taking a step away from the dealership. Likely because he knew we were very interested in the car and that his sales presentation was a home run (it was). We hammered out our decision over lunch and came back to Continental to get the ball rolling Our exact color car was not in yet - it had been shipped and was on its way to the dealership when we were on site. So we had to wait a few days for the Soul Red CX-5 to come in - no harm, no foul. We put a holding deposit on the car and off we went waiting for the call that the car had been delivered. A quick note to buyers looking for a Soul Red CX-5 - put the holding deposit on the car if you know that is what you want. We were very glad that we did - it's apparently a high demand color and car as we found through our research. About a week later the car had made it to the dealership. Dimitri brought us in for a walk around and introduced/taught us how to pair our phones to the car, how to adjust settings - all around how to make the car personalized to what we needed to drive away. We sat down with Kelly in Finance and signed the contract for purchase and we were out the door. It was a very good experience AND quick. No problems with pricing, no problems with the trade in value and no problems with interest rates. Speaking of interest rate, Continental completely destroyed a pre-aproved rate that I had through another bank. Their 0.9% financing is awesome. We had a fantastic experience all around. So much so that I'm eyeing a Mazda 3 for me... Stay tuned for that. Thank you, Continental and THANK You Dimitri for all that you did. You turned me around from a no to a yes and I'm very glad you did. It's the right car for my family. More

This is how ALL car buying experiences should be! We just purchased a Mazda CX-5 at Continental Mazda. My husband and I both dreaded having to go through the whole car buying experience. Boy were we We just purchased a Mazda CX-5 at Continental Mazda. My husband and I both dreaded having to go through the whole car buying experience. Boy were we surprised. It was the most stress free, xx free car buying experience we have EVER had. A huge shout out to Mike Willock. After meeting Mike for our first test drive, we specifically asked for him when ready to buy a few days later. He was extremely knowledgeable about the vehicle, made sure we experienced a multitude of driving scenarios on our test drive, and really took his time to show and explain all the goodies that come with the tech package. A thank you goes out to Kelly Messick as well. He made the financing portion of our new purchase, quick, easy and especially hassle free. Thanks Continental for giving us a great deal on a great car and changing our whole attitude about the car buying experience. This is how ALL car buying should be! Anne F More

The only place to shop in Naperville! Very friendly staff! Professional without being pushy. Explained all the options very well. Jeremy was the best! He allowed my time to discuss the opt Very friendly staff! Professional without being pushy. Explained all the options very well. Jeremy was the best! He allowed my time to discuss the options with my wife. I could not have asked for a better experience. More

Fair, Professional and Honest On 8/5/14 I contacted Micheal Willock to view a used mitsubishi Mirage. Micheal was able to help myself (single mother of two) purchase and test dri On 8/5/14 I contacted Micheal Willock to view a used mitsubishi Mirage. Micheal was able to help myself (single mother of two) purchase and test drive my teenage sons first car. The process was effortless and he was able to help me stay within my budget. After a long day of driving around and dealing with shady dealers I was lucky enough to call Micheal willock. Thanks again, Nelleke sigtermans More