Napleton Mazda of Libertyville

Always excellent! From the moment I walked in everyone has been excellent. I already knew what I wanted, so I didn’t need to be sold. Regardless, their customer service From the moment I walked in everyone has been excellent. I already knew what I wanted, so I didn’t need to be sold. Regardless, their customer service sold me, this is the dealership I need to work with. Kelly, the finance manager is excellent. She is knowledgeable and patient, not making me feel rushed making important decisions. Brandon, my sales rep, has been amazing. He is friendly, efficient, and very helpful. I’ve come back a few times since my purchase (to bring some more paperwork, get a maintenance plan etc.) and everyone is so friendly. On my most recent visit I really needed my car washed. Brandon was there to help. He right away took my car himself. Napelton mazda 11/10 would recommend :) More

Great Experience From my salesman to the general manager, every one was great. They were courteous and friendly and very helpful in helping me to select my new Mazda. From my salesman to the general manager, every one was great. They were courteous and friendly and very helpful in helping me to select my new Mazda. I would definitely recommend this place to anyone who is looking for a new or used car. Because of their professionalism, price, knowledge, and friendliness. This is a 6 star place! More

Horrible Service Issue Came into the dealership to have two open recalls done. I also asked Jeff the service manager to have someone looks at the cars idle problem. He said Came into the dealership to have two open recalls done. I also asked Jeff the service manager to have someone looks at the cars idle problem. He said no problem but we will charge toy 148 dollars diaognastic fee. Jeff called me later in the day to tell me I need new pcv valve and hoses. He said about 3 hours labor plus parts. Altogether around $560. He said he will order the parts and have the repair done on Saturday. Saturday comes around and I call to see when I can pick up my car. They told me that my car isn't a priority. They will get to it on Monday. I asked to speak to Brian the general manager. He calls me back to tell me that he has to witnesses that state I was never promised my car back on Saturday. They get to it on Monday. Monday comes around and one of the parts they ordered is bad. Jeff calls me to tell me he might have it finished later in the day. Finally I get the car back and drive it two days before the check engine comes back again. I call Jeff to come in and have them check it out. He tells me he's to busy to help. Long Story Short Stay Away From This Dealership. More

I had my Ford serviced the day before. Night and day difference. Julia had all my paperwork printed and ready to go as soon as i pulled in. She kept me informed with what was going on. She Night and day difference. Julia had all my paperwork printed and ready to go as soon as i pulled in. She kept me informed with what was going on. She came out to get me when the car was done. Ford needs people like Julia. More

Sale of a vehicle A coward and very poor poor service. I hope you don't treat all your customers like you did me, but from looking at all the reviews you have several p A coward and very poor poor service. I hope you don't treat all your customers like you did me, but from looking at all the reviews you have several people not happy with the service. If you can't call a customer back when they leave a message and just text that's just begin a coward, be a man. Then I called and you would not answer the call. More

Excellent Experience at Napleton Mazda - Libertyville This dealership was really great and the sales and managerial staff made the experience really enjoyable. Sean is so nice, very knowledgeable and very This dealership was really great and the sales and managerial staff made the experience really enjoyable. Sean is so nice, very knowledgeable and very helpful. He made the process easy and didn’t put us in any awkward sales situations. After the purchase, he spent time with us (at 9 o’clock at night) to make sure all the settings were to our liking before seeing us off. Great service and a wonderful overall experience. More

Expert help and advice from Jeff Becknell, Service Manager I was specifically referred to this dealership by the Windy City Mazda Miata Club and by my neighbor, Matt, who also owns a Mazda MX-5 Miata. Matt kno I was specifically referred to this dealership by the Windy City Mazda Miata Club and by my neighbor, Matt, who also owns a Mazda MX-5 Miata. Matt knows Jeff and takes all his cars for service to Jeff. I must admit I was still somewhat skeptical. I waited an incredibly short time for Jeff's service staff to identify and fix the problem, a leaking drain plug on the 6-M transmission. Jeff personally took me out to the service area and showed me the leak while the car was on the lift. Please note that this was a very clean and orderly service shop that I can attest to firsthand. And, what other dealership allows you into their shop, for whatever good or bad reasons? Hats off to Jeff Becknell and Napleton Mazda! We discussed my upcoming 60K service requirement (the so-called "Big One") and what a refreshing conversation with the Service Manager who is both straight-talking and customer-focused. By the way, full disclosure: the leaking drain plug was caused by the owner, and the cost to fix it was "no charge." Also, Jeff described the 60K service for the Miata as mostly "checking." I really think I understand why the gentleman from the Windy City Mazda Club takes his SE (Special Edition) Miata to Jeff and why the Windy City Mazda Club knows the SE Miata owner is happy getting service from Napleton Mazda -- for a car he really cares about. Like me. More

Service We purchased a CX9 from this dealership and Chris help,us a lot. After two.Or three weeks my son called to make an appointment for the interior exteri We purchased a CX9 from this dealership and Chris help,us a lot. After two.Or three weeks my son called to make an appointment for the interior exterior package we bought . Someone informed my son that Chris should have made that schedule then he was put on hold . We decided to go the next day to make the appointment and tried to explained to the receptionist what we wanted but was inform d that there is no such thing . Luckily Jeff Becknell came in and explained everything and informed us to bring the car the=next day . Jeff deserved a 5 star rating 5 being the best for being patient and understanding to customer needs. More

CX-9 GT Recently bought a CX-9 GT & One of the reasons I bought a Car @ this dealership was Sean! His knowledge of the products & good customer service made m Recently bought a CX-9 GT & One of the reasons I bought a Car @ this dealership was Sean! His knowledge of the products & good customer service made my decision much easier. He knew what fits my needs and my budget which was deciding factor. More

Simple, Honest, Fair I purchased my 2017 Mazda CX-5 (purchased new Jan 2018) from this dealership, and found the process to be fair and easy. Recently, we decided to move I purchased my 2017 Mazda CX-5 (purchased new Jan 2018) from this dealership, and found the process to be fair and easy. Recently, we decided to move back to the city and would need to sell our car. I went to CarMax and they offered me $22,000 which was insulting. I tried a cars.com program where dealers email you offers and Gurnee Chrysler Dodge Jeep made an offer that turned out to be fake (just to get me in the dealership-avoid them!). So I was frustrated and dreading having to sell the vehicle on my own. I needed an oil change, so called Napleton, thinking maybe they'd offer me something fair and Kelsey was great; suggested I bring it in so Will could review it. That Saturday Will came over and offered me a written offer for $25K, good for a week. He was direct, honest, and up front about the process. I committed to selling it a week later. All week long I was worried something was awry and I was going to be duped, but today I brought it by and Will/Kelsey chatted for a bit (both are super friendly) and they completed the process. I couldn't be happier and am pleasantly shocked. Thank you Napleton, next time I buy a car; I'll be looking for your dealerships!! More