Napleton Loren Hyundai

Buyer Beware!! Deserve 0 STARS......check out the other negative feedback that they have received and BEWAREl The WORST car purchase that I have experienced in 40 Deserve 0 STARS......check out the other negative feedback that they have received and BEWAREl The WORST car purchase that I have experienced in 40 years of car buying! Shame that that their customer base are honest trustworthy north shore customers. Alex and Greg and Phil their business Manager all had a hand in misrepresenting my deal with them., I walked out with 2 different sale agreements (hmmmm the attorney general will be contacted). Their sale prices are only listed to get you to visit their dealership. I originally called ALEX about a vehicle I was interested and asked specific questions. He misled me and did his job to get me to step foot into their dealership, so that my trip wasnt an entire WASTE of time, asked me to give me a price on a different vehicle sitting. That's when the GAMES begin.. If you try to finalize a deal with them they will not tell you that they are going to slip in additional fees like $799 for delivery and $289 for VIN etching without your knowledge. NOT true that their vehicles go through a 150 point inspection either. Had a master mechanic inspect it after hearing clunking sounds when backing up the vehicle. The car I pulled out with needed over $1300 worth of repairs and UNSAFE. The only way that their SERVICE department could miss that is if they never inspected the vehicle or planned on having their sales department pass that cost to a future trusting customer. The worst car buying experience ever.....UPDATE! Greg their used car manager agreed to repair my car and after dropping it off, they kept the car hostage for 4 days! When they called to let me know the car was done, found that they did not repair the vehicle as agreed. I paid out of pocket to have the work done elsewhere. My mechanic got parts to complete the repairs in an hour. Loren Hyundai told me that parts needed to be ordered from out of state and why I had to wait 4 days......THIS is how they treat customers??? THIS how you want to be treated?? To date, I have made 5 visits to their dealership to try to resolve these issues to no avail. DONT say I didn't warn you! More

Our 2016 Santa Fe Sport purchase at Loren Hyundai Loren Hyundai is an excellent dealership. The entire staff is friendly and professional. We were treated very well and never felt rushed into making Loren Hyundai is an excellent dealership. The entire staff is friendly and professional. We were treated very well and never felt rushed into making a decision. We wound up getting a better vehicle that we thought we could afford and are delighted with our purchase and the entire buying experience. We "thought" we were just going to take a quick test drive, but, 4 hours later, drove home in our new Santa Fe Sport. More

excellent experience It was an excellent experience from the time I walked in the door to the time I left with my new Tucson. I visted other dealers and found the experie It was an excellent experience from the time I walked in the door to the time I left with my new Tucson. I visted other dealers and found the experience at Loren by far the best. More

Excellent experience My experience in buying a car at Loren Hyundai was beyond my expectations. I was greeted immediately when I entered the showroom but then left alone s My experience in buying a car at Loren Hyundai was beyond my expectations. I was greeted immediately when I entered the showroom but then left alone so I did not feel any pressure. After looking for awhile they were ready to help fulfill my needs with a perfect car for my family. Rich, whom I worked with was very helpful and informative. After purchasing my car there were Just the right amount of follow up calls just to make sure everything was okay. I happily recommend Loren Hyundai. More

No Gimicks, Just Straight Up Good Deals I came in looking for a specific car (color, options, trim) and Loren Hyundai went above and beyond to find it for me. Giving the best overall price I came in looking for a specific car (color, options, trim) and Loren Hyundai went above and beyond to find it for me. Giving the best overall price and the entire staff being exceptionally friendly sealed the deal for me. Radek (Salesman) and Roy (Sales Manager) gave me time to consider my options and I never felt pressured. After checking on a number of other dealerships in the area prior to going to Loren, I knew I found the place I wanted to work with. It really was a no brainer buying my Hyundai from Loren. More

Reda Hassan Bou-Ali Reda did such an amazing job, hook me up with good deals. Have great knowledge with all the paper work that I needed to know. everything was smooth. Reda did such an amazing job, hook me up with good deals. Have great knowledge with all the paper work that I needed to know. everything was smooth. Didn't have to wait five or six hours getting a car it was such an amazing experience definitely in the future I will go back to this car dealership. Very happy customer! I love my car ?? More

Loren Gets It! Dealership has good interoperability with Internet programs and referrals to sales. It may not be the slickest showroom, but they get the job done. We Dealership has good interoperability with Internet programs and referrals to sales. It may not be the slickest showroom, but they get the job done. Weakest point may be executing smooth closings depending upon the amount of traffic and day of the week. Delivery is well orchestrated in terms of vehicle. Nice touch providing lianer when facing rental prior to delivery. More

All Around Great Experience. The staff treated me very fairly and were very pleasant to deal with. A great experience. I would recommend this dealership and would most certainly r The staff treated me very fairly and were very pleasant to deal with. A great experience. I would recommend this dealership and would most certainly return in the future. More

Elantra The salesperson was very friendly and knowledgeable. On my first visit I was there for a very long time. I do appreciate them in helping me get financ The salesperson was very friendly and knowledgeable. On my first visit I was there for a very long time. I do appreciate them in helping me get financed. More

Love love love Everything was absolutely wonderful! And I loved the customer service. The car was beautiful and I can't get enough of it!!!! Always recommending it h Everything was absolutely wonderful! And I loved the customer service. The car was beautiful and I can't get enough of it!!!! Always recommending it here! More