Napleton Loren Hyundai

Not Pushy As I mentioned Tom McHugh was extremely professional; low key, yet informative and helpful. As I test drove the car, he went over some details of the As I mentioned Tom McHugh was extremely professional; low key, yet informative and helpful. As I test drove the car, he went over some details of the care. After I purchased the car, he sat with me and went over all the buttons etc. More

Class act and professional When you arrive you are greeted by a salesperson who asks what you are looking for and they work with you to find the car you truly want. The salespe When you arrive you are greeted by a salesperson who asks what you are looking for and they work with you to find the car you truly want. The salesperson will take you for a test drive and explain all the features and will work with you on pricing. The whole experience is painless and you leave feeling that you made a good decision and will not regret coming back for service or sending friends and family to them to purchase a car. A true gem on the North Shore of a car dealer. They should be frequented by anyone looking for a car. More

Deena It was a great place to buy my first car. Redic was the best dealer ever. He remembered us from when my father bought a car and was so compassionate a It was a great place to buy my first car. Redic was the best dealer ever. He remembered us from when my father bought a car and was so compassionate and thoughtful. Loved the experience, I will defiantly recommend this place More

Experience on the Elantra 2016 Excellent customer service and price. Radek the person who sale us the car, did a great job working with us and the dealership to close the deal. Excellent customer service and price. Radek the person who sale us the car, did a great job working with us and the dealership to close the deal. More

My experiance at Loren Very friendly staff that took there time in explaining which vehicle will fit my needs. I went for a test drive with the salesperson (John Adamidis). Very friendly staff that took there time in explaining which vehicle will fit my needs. I went for a test drive with the salesperson (John Adamidis). He explained all the features step by step. This is what I liked. After the test drive I was greeted by the general manager(David Choi), and He also explained the vehicle in depth beginning with features and finishing with the warranty details. Then He introduced me to the finance manager (Phil), and He also was very knowledgeable about the finance end. The next step I met the owner (Dennis). He showed me his new car department, and took me to the back to show His service department. He explained to me that there service department can get my new vehicle serviced, and that He has highly skilled technicians to repair it. Overall very pleased with the dealership, and its staff. More

Great experience Radek was extremely helpful and very professional. I had an excellent buying experience. I was shown a variety of models that met my safety concerns. Radek was extremely helpful and very professional. I had an excellent buying experience. I was shown a variety of models that met my safety concerns. Looked at new and used cars and ended up buying the perfect car for me More

Great follow up and delivery as promised!! I needed to get a car for one of my sons and saw that Loren had a nice selection of certified Hyundai Tucson's. Drove down, found one that we liked, a I needed to get a car for one of my sons and saw that Loren had a nice selection of certified Hyundai Tucson's. Drove down, found one that we liked, and ultimately made a deal. The whole process was simple and easy and my son loves his "new" car! I think they did an excellent job all around and I like that. I would certainly do business with Loren again as the need arises. More

Great Used Car Experience I just purchased a Used Elantra from Loren. My salesperson, Jim was very knowlegeable about the product, was very friendly and made me feel special! I just purchased a Used Elantra from Loren. My salesperson, Jim was very knowlegeable about the product, was very friendly and made me feel special! I traveled a long distance to buy this car. The car was waiting for me, clean and snow free. He was concerned about my being out in the cold. The price was fair and he showed me the Carfax Report and the work that the dealership had performed. He explained that the price would be close to the internet price, but he was able to discount it a little. When we returned from the drive, we pulled right into the service garage where Jim introduced me to the service manager and he checked out the car to be sure it was OK before I drove it home. We did the paper work and I extended the warranty. I'll have this car for a long time and don't want to worry about repairs. Jim introduced me to the finance man and he was so nice too! Everyone was so professional and made me feel special, I have a friend from school who lives near here and maybe I can come visit her when I get my car serviced here. More

felt betrayed on price negotiation Owner of the dealership has to approve everyting, not the sales manager. This is a small dealership, if you are looking for a variety of cars, you won Owner of the dealership has to approve everyting, not the sales manager. This is a small dealership, if you are looking for a variety of cars, you wont find it. More

Buyer Beware!! Deserve 0 STARS......check out the other negative feedback that they have received and BEWAREl The WORST car purchase that I have experienced in 40 Deserve 0 STARS......check out the other negative feedback that they have received and BEWAREl The WORST car purchase that I have experienced in 40 years of car buying! Shame that that their customer base are honest trustworthy north shore customers. Alex and Greg and Phil their business Manager all had a hand in misrepresenting my deal with them., I walked out with 2 different sale agreements (hmmmm the attorney general will be contacted). Their sale prices are only listed to get you to visit their dealership. I originally called ALEX about a vehicle I was interested and asked specific questions. He misled me and did his job to get me to step foot into their dealership, so that my trip wasnt an entire WASTE of time, asked me to give me a price on a different vehicle sitting. That's when the GAMES begin.. If you try to finalize a deal with them they will not tell you that they are going to slip in additional fees like $799 for delivery and $289 for VIN etching without your knowledge. NOT true that their vehicles go through a 150 point inspection either. Had a master mechanic inspect it after hearing clunking sounds when backing up the vehicle. The car I pulled out with needed over $1300 worth of repairs and UNSAFE. The only way that their SERVICE department could miss that is if they never inspected the vehicle or planned on having their sales department pass that cost to a future trusting customer. The worst car buying experience ever.....UPDATE! Greg their used car manager agreed to repair my car and after dropping it off, they kept the car hostage for 4 days! When they called to let me know the car was done, found that they did not repair the vehicle as agreed. I paid out of pocket to have the work done elsewhere. My mechanic got parts to complete the repairs in an hour. Loren Hyundai told me that parts needed to be ordered from out of state and why I had to wait 4 days......THIS is how they treat customers??? THIS how you want to be treated?? To date, I have made 5 visits to their dealership to try to resolve these issues to no avail. DONT say I didn't warn you! More