Napleton Lincoln Blue Island

I leased a 2008 Mercury Milan through this dealer. Let me say that I was extremely pleased with the experience. The two gentlemen I dealt with at that time were wonderful and very helpful in getting me i me say that I was extremely pleased with the experience. The two gentlemen I dealt with at that time were wonderful and very helpful in getting me into a new lease on a great automobile. I had a completely different experience at the end of the lease. Both men I worked with at the lease inception are no longer with this branch, one having passed away. I called and spoke with Paul who was very crude in his remarks about both men, especially the man who had passed away. I was told at that point that if I wanted to buy my car, I had to go back to their dealership, but I could end the lease at any Ford dealer. After that phone experience, I decided I did not want to do business with a person who spoke about former co-workers, especially one that had passed away, in that manner. I took my business elsewhere and called to verify that I could turn in my Milan at any Ford dealership. Having told Paul that I had already moved on to another car, he then told me that I had to bring my Milan back to him personally at the Blue Island dealership. I told him that was not what he originally told me and he said he would have to get back to me and hung up. I never spoke with him again and turned in my vehicle at a Ford dealer near my house. It is a shame what can happen to businesses when personnel change or leave as the entire experience can be altered. I will never do business with this dealership again and will recommend to everyone to please stay away. More

Indiana John Last Saturday my grandson and I went out Indiana John Last Saturday my grandson and I went out looking for a used car. We stopped by a couple of different places and really didn't find what Indiana John Last Saturday my grandson and I went out looking for a used car. We stopped by a couple of different places and really didn't find what we were looking for. So we decided that maybe we were going to give up when we pulled into Napleton Lincoln and met Scott. He listened to what my grandson had to say and found him the perfect car. We ended up buying a 2007 Ford Focus that not only was good on gas but met our budget. We couldn't have been more happy. Mike the business manager was very easy going and explained the extended warranty to us. The whole purchase took about an hour and a half which was perfect because he had to get to a graduation party. Hats off to Napleton Lincoln and all their employees. I will definitely recommend Napleton to all my friends. Thanks again Indiana John More

I had some transmission problems on my 09 fusion. I though new transmission but they did a trans flush and replaced some sensor and it drives like new. Very pleased with service dept though new transmission but they did a trans flush and replaced some sensor and it drives like new. Very pleased with service dept More

I stopped in there for a car for my son, not to buy but just checking to see what was available. I was greeted by Matt who I was at first hesitant about as he seemed too young. However, DO NOT NOT NOT ju just checking to see what was available. I was greeted by Matt who I was at first hesitant about as he seemed too young. However, DO NOT NOT NOT judge a book by it's cover!!! To begin, Matt knew EVERYTHING there was to know about the car (Fusion) we were looking at, not to mention the new lincoln they had in their showroom. He knew EVERYTHING about that car inside and out and he wasn't even anywhere near the car to see the answers. There was no hesitation in response and he wasn't B.S.ing, he was true with everything he said. Not to mention, he DIDN'T treat me as just a sale, it was more like talking to a friend than a salesman. And even after I told him that I was only there to " Look " and did not intend on purchasing he still stuck by our side showing us ALL of the things about the car. Like I said, I did not intend on buying that day, but Matt really made me feel like, if I didn't buy from him, I would be making a big mistake, so I called my wife and a half hour later we were signing the papers. I really recommend going to Napleton if you need a car. He still calls to check on us and see how the car is treating us. Definitely gave me a sense of comfort and unless they burn down, I WILL be back. More

I was looking for a good used car that would be dependable. A friend of mine recommended that I go see Paul Frestel at Napleton Lincoln Mercury in Blue Island. I love my vehicle and the sales exper dependable. A friend of mine recommended that I go see Paul Frestel at Napleton Lincoln Mercury in Blue Island. I love my vehicle and the sales experience was great from start to finish. I was also pleased to find out that they also had an excellent Service department. I would recommened this dealership to anyone who would like to enjoy the purchase of a vehcle from people who really care about customers. Thank you again! More

After many dealers, driving around for weeks and searching and searching and a lot of looking and shopping, my friend recommended I take a look at the Blue Island Lincoln Mercury dealer for my new c searching and searching and a lot of looking and shopping, my friend recommended I take a look at the Blue Island Lincoln Mercury dealer for my new car. So, I did and what a great referral they were. I thanked my froiend over and over for saving me time and money. So great! I bought a new brand spanking new just off the trailer 2011 MKX from Napleton Lincon Mercury and got the best price and the best service I could find. The car ran and operated perfect. No problems with new factory direct merchandise, I paid a grand totl of $47,383.16 out the door. Will be back for service! The personnel was friendly and funny. Thanks Gene and Scott! More

Napleton Lincoln Mercury in Blue Island, IL is bad news! I purchased a 2007 Lincoln MKX with 19,000 miles on it from them in Dec. 2009. I live in Seattle, WA and found the vehicle on the internet advertized I purchased a 2007 Lincoln MKX with 19,000 miles on it from them in Dec. 2009. I live in Seattle, WA and found the vehicle on the internet advertized as “Special price for internet buyers only”. I made the deal after asking Scott Burdelik many, many questions about the condition of the vehicle and was told “it is in great condition, like new with low miles”. I had him send me the Carfax which shows that they bought it as a lease return at auction in Aug. 2009 with 18,000 miles. It shows that they did a complete maintenance inspection and offered the vehicle for sale. I had it shipped to Seattle and once it came off the truck I took it for a drive. The vehicle made a loud squealing noise from the rear end & when I applied the brakes the MKX shook like crazy. I took it to my local Lincoln Mercury Dealer and they found that the entire brake system on all four wheels were so badly rusted & corroded that all the rotors, brake linings, sliding plates, emergency brake shoe & lining and return springs had to be replaced. Cost of repair… $2,000! I called Napleton & talked to their general manger, Gene Kennedy. He gave me the runaround for a couple of days saying that “the rust could not be that bad”. Heck I saw the rig when it was up on the rack & I have never seen rust & corrosion this bad, especially on a 2 year old vehicle! I offered to send them pictures & 150 pounds of rusted parts. Gene said it didn’t matter. I have to assume that they knew full well that the vehicle had problems. In the end Gene offered me a paltry $400 to cover the cost of repair. I would like to know what Napleton would charge a local customer for the same repair job. Bet it’s a heck of a lot more than the $400 they offered me! Not only did I pay top dollar for the vehicle now I’m out another $1,600 to repair it! DO NOT TRUST NAPLETON! I would find another dealership to deal with. Service was friendly until after the sale. WATCH OUT, YOU COULD BE THE NEXT PERSON TO GET SCREWED! More

Napleton Lincoln Mercury in Blue Island, IL is bad news! I purchased a 2007 Lincoln MKX with 19,000 miles on it from them in Dec. 2009. I live in Seattle, WA and found the vehicle on the internet advertized I purchased a 2007 Lincoln MKX with 19,000 miles on it from them in Dec. 2009. I live in Seattle, WA and found the vehicle on the internet advertized as “Special price for internet buyers only”. I made the deal after asking Scott Burdelik many, many questions about the condition of the vehicle and was told “it is in great condition, like new with low miles”. I had him send me the Carfax which shows that they bought it as a lease return at auction in Aug. 2009 with 18,000 miles. It shows that they did a complete maintenance inspection and offered the vehicle for sale. I had it shipped to Seattle and once it came off the truck I took it for a drive. The vehicle made a loud squealing noise from the rear end & when I applied the brakes the MKX shook like crazy. I took it to my local Lincoln Mercury Dealer and they found that the entire brake system on all four wheels were so badly rusted & corroded that all the rotors, brake linings, sliding plates, emergency brake shoe & lining and return springs had to be replaced. Cost of repair… $2,000! I called Napleton & talked to their general manger, Gene Kennedy. He gave me the runaround for a couple of days saying that “the rust could not be that bad”. Heck I saw the rig when it was up on the rack & I have never seen rust & corrosion this bad, especially on a 2 year old vehicle! I offered to send them pictures & 150 pounds of rusted parts. Gene said it didn’t matter. I have to assume that they knew full well that the vehicle had problems. In the end Gene offered me a paltry $400 to cover the cost of repair. I would like to know what Napleton would charge a local customer for the same repair job. Bet it’s a heck of a lot more than the $400 they offered me! Not only did I pay top dollar for the vehicle now I’m out another $1,600 to repair it! DO NOT TRUST NAPLETON! I would find another dealership to deal with. Service was friendly until after the sale. WATCH OUT, YOU COULD BE THE NEXT PERSON TO GET SCREWED! More