Napleton Kia of Fishers - Service Center

WARNING – DANGEROUS – DO NOT HAVE YOUR CAR SERVICED HERE! Since buying my Kia Sorento in 2016 I have always brought it to the Napleton Kia of Fishers for service. This has mostly been for oil changes HERE! Since buying my Kia Sorento in 2016 I have always brought it to the Napleton Kia of Fishers for service. This has mostly been for oil changes and tire rotations so far. However, in early September I had my breaks done (resurface rotors and new brake pads) which cost $927. The first time I drove my car after picking it up, there was a banging noise coming from the driver’s side front of the car. I discovered that the bolts were missing on the caliper and it was moving around freely. This is obviously very dangerous. I contacted the Service Advisor, Sean, and explained the situation. He arranged for a tow truck to come pick up my car. This happened around 10 am on Tuesday. I didn’t hear anything all day, so I contacted him at 6 pm. He said my car was fixed and he had somebody check the work. He told me he would drop my car off at my house at 9:30 am Wednesday morning and he would have the Service Director, Steve Williams, call me to discuss a refund. After not getting my car back or hearing anything by 11:50 am on Wednesday I texted Sean to ask what was going on. No response. I left a voicemail for the Service Director. No response. I texted Sean two more times. No response. I called again at 6 pm and talked to somebody at the front desk and they had Steve call me back. He said he would personally deliver my car Thursday morning first thing and process the paperwork for a partial refund (labor costs only). Thursday morning around 9:30 am a young man pulls up driving my car and almost backs it into another car in my driveway. The woman driving another car to pick him up was screaming at him to watch out for the car. (No Steve personally delivering my car, but I was just happy to get my car back at this point.) I kept checking my credit card for the refund that Steve said would show up in 2 – 3 days, and finally the following week I got a check in the mail for $520 ($99 short of the full labor cost). I will never again take my car to Napleton Kia of Fishers for any service after this experience. Throughout this process I was shocked at how dysfunctional their phone system is; most of the times I called I was routed to a random voicemail box or hung up on. I was also shocked by the lack of communication and apology from both Sean and Steve. I rarely write reviews, but I feel like I need to warn people about this place. More

I stopped to get my oil changed and tires rotated and I was in and out in 22 minutes!! I had some free popcorn and spoke with a couple of managers and their customer service was awesome! Def going to be de was in and out in 22 minutes!! I had some free popcorn and spoke with a couple of managers and their customer service was awesome! Def going to be dealing with them again! Thank you for a great experience. Mike Miller More

I am surprised of the high rating received for their service department. I purchased my second Kia here in 2016. Unfortunately, I have had bad experiences most of the time. The latest was that my car ne service department. I purchased my second Kia here in 2016. Unfortunately, I have had bad experiences most of the time. The latest was that my car needed a part due to a warning light showing up on my dashboard. I took it in on a Wednesday and was told that the part would be coming in on Monday or Tuesday. It is now Thursday, and I have yet to hear from them.The worst is that I have been calling their service department for the past 2 days and the phone just rings, and no message can be left. Today, I called and told the operator my situation as I asked to speak with a manager. I was transfered and again no answer, but fortunately this time I was able to leave a message. So far I have not been able to drive my car for more than a week. I have a compromised immune system and don't want to go in without an appointment. I usually wait for hours, as I have done so in the past. Last year I took in my car for a recall. As it was being serviced the mechanic broke a part in the interior of my car and they did not have that part at the time to replace it. It was placed on order. I had to drive for 6 months without interior lights because I never received a call back, nor had my messages returned. I finally had to go in personally to resolve the issue. Don't get me wrong, the staff are very friendly, but obviously overworked or understaffed or probably both. Now it's a waiting game to see if I hear from them. More

Respectful, courteous and they work with you. Best service department I’ve ever worked with in my 68 years. Keep me on the road and promptly help me on the rare occasion my Soul has an issue. 10 sta service department I’ve ever worked with in my 68 years. Keep me on the road and promptly help me on the rare occasion my Soul has an issue. 10 stars if I could! More