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Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 418 reviews
January 09, 2020
Rachid was very nice and helpful. He listened and honed in on what we wanted. Would recommend him highly! Very happy! Would definitely go back for future purchases. in on what we wanted. Would recommend him highly! Very happy! Would definitely go back for future purchases. More
by vgivens
January 08, 2020
In and Out in a Flash Worked with Nate Allen on a used Optima. Walked in at a little after 3pm and walked out with financing and a new car a little after 5pm. If you have Worked with Nate Allen on a used Optima. Walked in at a little after 3pm and walked out with financing and a new car a little after 5pm. If you have or need to buy a new car and time is of the essence, look no further than Napleton Kia and Nate. Everyone I worked with did a fantastic job. More
by NewOptimaOwner
January 08, 2020
Rachid is great. He worked with us on finding a car and the getting the right price. I can wholeheartedly recommend working with Rachid and Napleton Kia. the getting the right price. I can wholeheartedly recommend working with Rachid and Napleton Kia. More
by ggivensjr
January 08, 2020
Competent trustworthy and professional. Have never had a bad experience at this Service Department. Service writers and Manager are very helpful and willing to do what’s necessary to keep your car running i bad experience at this Service Department. Service writers and Manager are very helpful and willing to do what’s necessary to keep your car running its best. Thx Napleton KIA Service More
by D5b5555
Employees Worked With
January 07, 2020
Rashid is very helpful & friendly. He is not pushy & does not oversell you stuff you don't need. Harrison was friendly & did a nice job going through all the paperwork. not oversell you stuff you don't need. Harrison was friendly & did a nice job going through all the paperwork. More
by DebTal
January 06, 2020
Courteous service. Nate was clear and detailed in explanation of process. Pleasurable visit and transaction. The best car buying experience I have had to date. Will recommend to others. explanation of process. Pleasurable visit and transaction. The best car buying experience I have had to date. Will recommend to others. More
by matthewpaulp1973
Employees Worked With
January 06, 2020
honest, trustworthy, and knowledgeable Nathan was incredibly knowledgeable throughout the process of finding and purchasing my new vehicle. Nathan took the necessary time to explain everyth Nathan was incredibly knowledgeable throughout the process of finding and purchasing my new vehicle. Nathan took the necessary time to explain everything in thorough detail for me as a first time car buyer. His honesty and willingness to find me the best deal possible was refreshing. More
by mqualls97
Employees Worked With
January 04, 2020
Awesome experience, answered all my questions (I had a lot) and was able to work with me on all my needs very quickly. First time brand spanking new car buyer and very pleased with the whole experience! lot) and was able to work with me on all my needs very quickly. First time brand spanking new car buyer and very pleased with the whole experience! More
by lmuehl12
Employees Worked With
Kyle
January 03, 2020
As a woman, I have received such fair, kind, and respectful treatment with each and every visit to the service center at Kia of Fishers. I have been treated as a "dumb woman" by service reps at car respectful treatment with each and every visit to the service center at Kia of Fishers. I have been treated as a "dumb woman" by service reps at car dealerships in the past, and it was infuriating. Not here! Every time I come in, I know that I am going to be greeted with a smile and treated like a VIP! I've had outstanding experiences with with Chris (service manager) throughout the years and was wondering if I would receive the same level of service with a newer face, Nick. Nick won me over the first time he and I met. Like Chris, Nick always greets me with a smile, remembers my name, and I love his easy going personality. Whether I'm there for an oil change for my 2019 Sorento, or a costly repair on my older Kia Optima, I always receive customer service that exceeds my expectations. It feels more like dropping in to visit with old friends, than a trip to a service department in a car dealership. This is how it should be everywhere, but unfortunately, it's becoming more and more rare. I'm so thankful for their outstanding customer service I know I can count on time and time again! More
by Shelena
January 02, 2020
Great price and staff Not only was I given a great no haggle price, Nathan was very helpful in answering my questions. Plus the finance department was great! Would recommen Not only was I given a great no haggle price, Nathan was very helpful in answering my questions. Plus the finance department was great! Would recommend to anyone looking for a new ride (new or used). More
by Rylwood
