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Napleton Kia of Fishers
Fishers, IN
420 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 420 reviews
January 22, 2020
They worked with me to get as close to my budgeted price as possible! The service department was also very friendly, aswell as the finance department. as possible! The service department was also very friendly, aswell as the finance department. More
by liwan13
January 22, 2020
Kyle was knowledgeable on the vehicle features and was not pushy. I was a hard sell only because I didn’t necessarily “need” to trade but he was patient and accommodating with all of my questions and gave not pushy. I was a hard sell only because I didn’t necessarily “need” to trade but he was patient and accommodating with all of my questions and gave me time to consider options... also I found out he’s single so ladies, come check out the packages he has to offer. More
by mandytnb21
Employees Worked With
Kyle Lunning
January 21, 2020
Great experience! Minimal hassle and maximum cooperation in getting the deal done in a manner that worked for everyone. Appreciated the transparency. Even after the sale they were helpful. in getting the deal done in a manner that worked for everyone. Appreciated the transparency. Even after the sale they were helpful. More
by Mike
January 20, 2020
So helpful and patient with deciding on a lease vs buying a car. He helped to determine the best option for my family. Made the process easy to understand. a car. He helped to determine the best option for my family. Made the process easy to understand. More
by Sandyg
Employees Worked With
January 20, 2020
Everything thing is always pleasant and comfortable. Everyone is very knowledgeable and helpful. Thank you for helping me figure out the best option for my situation. Everyone is very knowledgeable and helpful. Thank you for helping me figure out the best option for my situation. More
by kittylucoles
January 18, 2020
Nate was extremely knowledgeable and helpful. He answered all my questions. He was patient and explained things very well. He worked hard to get me the financing I required. all my questions. He was patient and explained things very well. He worked hard to get me the financing I required. More
by bcolemanaz
Employees Worked With
January 15, 2020
Was a very easy buy. Staff was nice and informative. Nathan was an excellent salesman, and was fast and responsive with communication. Best car buy ever. Nathan was an excellent salesman, and was fast and responsive with communication. Best car buy ever. More
by matthewcarson.indy
Employees Worked With
January 13, 2020
Very easy to work with. Very friendly staff who worked great with our need to purchase the vehicle quickly. Very clean atmosphere with great amenities. great with our need to purchase the vehicle quickly. Very clean atmosphere with great amenities. More
by JOSHKIRSCHENBAUM21
January 11, 2020
Nate was honest, responsive, and went above and beyond to provide excellent customer service. I enjoyed working with him and wouldn't hesitate to refer him to friends and family. Highly recommend. provide excellent customer service. I enjoyed working with him and wouldn't hesitate to refer him to friends and family. Highly recommend. More
by chriscole83
January 11, 2020
Nate was thorough, personable, and very knowledgeable. He went above and beyond. The internet contact did not make sure the vehicles I was supposed to test drive were at dealership. Was very time consuming a went above and beyond. The internet contact did not make sure the vehicles I was supposed to test drive were at dealership. Was very time consuming and had let her know I had time constraints. That was my only concern. More
by Jenhenke32
