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Napleton Kia of Fishers
Fishers, IN
422 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 422 reviews
January 30, 2020
The people were great. We felt like they really listened to what we needed and worked hard to get us the car we wanted at a price that worked for us. The dealership itself could be a little nicer: complimen to what we needed and worked hard to get us the car we wanted at a price that worked for us. The dealership itself could be a little nicer: complimentary water bottles (we were there for four hours) and cleaner bathrooms. More
by eileenmcmillen
January 29, 2020
After our Kia Soul engine seized we had it towed to Napleton Kia Rachid was very helpful in the sell of the soul to help us with down payment on our new sorento he stayed in touch til we were able to g Napleton Kia Rachid was very helpful in the sell of the soul to help us with down payment on our new sorento he stayed in touch til we were able to get there next day and was helpful in every way possible with purchase of our new vehicle More
by braylon01.dm
January 28, 2020
Had a really great experience at Napleton Kia of Fishers. Rachid worked hard to get me the best deal without the pressure of a lot of other places. Really excited to dive off in my first Kia!! Rachid worked hard to get me the best deal without the pressure of a lot of other places. Really excited to dive off in my first Kia!! More
by Nfishel
January 28, 2020
Very quick and efficient! Got me exactly what I wanted! I would would definitely recommend Devin at Kia Napleton to a friend or family memeber! would would definitely recommend Devin at Kia Napleton to a friend or family memeber! More
by Snakesnook23
January 28, 2020
Mr. Mate and Mr. Patrick were extremely helpful we really appreciate what they did for us and would recommend them to anyone. Thank you again for all the help. appreciate what they did for us and would recommend them to anyone. Thank you again for all the help. More
by Ejay
January 28, 2020
The dealership staff was friendly and attentive. They were knowledgeable about financing options. The staff assisted us without being pushy. I would recommend Nathan and Patrick to anyone looking for a c were knowledgeable about financing options. The staff assisted us without being pushy. I would recommend Nathan and Patrick to anyone looking for a car. More
by Doshacombsuno
January 25, 2020
Nate made buying a car easy and valued my time as a customer. He went out of his way to find the exact car I wanted! customer. He went out of his way to find the exact car I wanted! More
by Rjkinley
January 25, 2020
Respectful, courteous and they work with you. Best service department I’ve ever worked with in my 68 years. Keep me on the road and promptly help me on the rare occasion my Soul has an issue. 10 sta service department I’ve ever worked with in my 68 years. Keep me on the road and promptly help me on the rare occasion my Soul has an issue. 10 stars if I could! More
by Birdwatcher
Employees Worked With
January 25, 2020
Ty Gregg was phenomenal! Ty made the process of buying a vehicle a smooth and easy process. I initially came to the dealership with a car in mind, when I found out the vehicle Ty made the process of buying a vehicle a smooth and easy process. I initially came to the dealership with a car in mind, when I found out the vehicle was no longer available Ty worked diligently to find me a car that was compatible and offered the same features I was looking for. At the end of the day Ty was respectful and advocated for me to capitalize on savings and deals that were available. Ty is also quite knowledgable about cars and maintenance as he was in service for many years. Top notch, and highly recommended. More
by rgriffith977
Employees Worked With
January 25, 2020
Rachid was incredible! He was so helpful answering all of our questions and showing us so many options. Hands down the best salesman I’ve worked with to buy a car. I will recommend him to everyone in the mar our questions and showing us so many options. Hands down the best salesman I’ve worked with to buy a car. I will recommend him to everyone in the market to buy to a car! More
by achez719
Employees Worked With
