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Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 418 reviews
June 11, 2020
I showed up this morning and met Devin. He has great personality and worked with me without pressure! I went shopping but came back because he made me feel comfortable. Thanks for all your help personality and worked with me without pressure! I went shopping but came back because he made me feel comfortable. Thanks for all your help More
by coconnor6791
Employees Worked With
June 11, 2020
Very disappointed with the way i was treated after coming back in to dispute additional charges on my contract that i had not agreed on or were offered free. I was in and out from financing in 15 minutes and back in to dispute additional charges on my contract that i had not agreed on or were offered free. I was in and out from financing in 15 minutes and at no point were conditions or additional charges other than the price of the vehicle explained to me. The conversation with the finance representative began with “ we’re going to do this as fast as we can because i have to go pick up my son”. Packages that were promised to me free by a different salesman who took over the sale at some point (not Shane) were charged twice the value of the package. When i came back in to dispute this i was yelled in my face interrupted every sentence without being able to explain why i was upset. The salesman did not take notes of any of my concerns knowing that the finance representative was not going to be in office until Friday 6/12 (two days later). I was not directed to a GM instead the salesman walked away and went outside to smoke a cigarette then proceeded to argue saying i was just “too worried” and he was going to take care of the issue in two days knowing at that point i had no trust that my issue would be fixed because he had no authority to promise anything. I am awaiting for a call to come back in and hear good news but i was robbed from having a good car buying experience. More
by luzangulo
Employees Worked With
George
June 10, 2020
AMAZING customer service! Top notch. I bought a 2017 Kia Sportage and am IN LOVE!!!!! Go see this man for your next trade in, you will not regret it. Sportage and am IN LOVE!!!!! Go see this man for your next trade in, you will not regret it. More
by amshoosier
Employees Worked With
June 08, 2020
Very fast and courteous. Came in to look at a jeep and Nate was very nice. He took the time to explain everything and got us a great deal. Nate was very nice. He took the time to explain everything and got us a great deal. More
by louie983.jt
Employees Worked With
June 07, 2020
Thank you for getting us in a 2016 Truck. Every one was helpful. Appreciate their team getting us in and out On a beautiful Saturday afternoon helpful. Appreciate their team getting us in and out On a beautiful Saturday afternoon More
by sshultz79
Employees Worked With
June 07, 2020
Great service I came In and ty was amazing we went to test drive a couple cars. He was very friendly and welcoming and I never felt pressured. Great employee test drive a couple cars. He was very friendly and welcoming and I never felt pressured. Great employee More
by bboltz2003
June 05, 2020
Nathan was fantastic to work with. He was pleasant, knowledgeable and willing to go the extra mile. We would ask for him every time and recommend him to our family and friends. knowledgeable and willing to go the extra mile. We would ask for him every time and recommend him to our family and friends. More
by Blsmith1779
June 05, 2020
Nathan was excellent to work with. He worked hard to find us the fight car and communicated with us throughout the process. I would definitely recommend him to anyone. us the fight car and communicated with us throughout the process. I would definitely recommend him to anyone. More
by jdmartin23
June 02, 2020
Ty was very friendly and helpful. We purchased our leased vehicle rather than turn in. We’ve purchased/ leased several vehicles at napleton kia and have been pleased I would go there again vehicle rather than turn in. We’ve purchased/ leased several vehicles at napleton kia and have been pleased I would go there again More
by jkennedy1616
