Napleton Kia of Fishers

Watch your wallet!!! Negotiated a fair price with sales person. They make you wait a long time for a finance manager, who makes you think he is a friend and had your best Negotiated a fair price with sales person. They make you wait a long time for a finance manager, who makes you think he is a friend and had your best interest. He distracts you when signing papers. If you don't watch it will have fees for everything. Then there's the useless warranties, tire and wheel, windshied, and repair from companies that have Bad Business Bureau.ratings. Not a dealer I will ever do business with again!! What about you?? More

Car not for sale at advertised price. I will try to stick just to the facts. Saw the ad on for a used Hyundai Elantra on Cargurus.com. Sent them my email and phone to contact me. Which the I will try to stick just to the facts. Saw the ad on for a used Hyundai Elantra on Cargurus.com. Sent them my email and phone to contact me. Which they did quickly. Set up a time after work to see the car. (it is an hour away from my home) After arriving at the dealership, we are asked to come inside and the salesman explains about their "Napleton Care" . Essentially a bunch of extras that they are trying to sell. I'm ok with that, that is their job. We take a test drive and like the car, although it is not showroom new. But we are interested. So we go back inside and talk to the salesman. We have excellent credit so there is no problem there. He asks what I want for a monthly payment.- I tell him I want a 60 month loan. He says my payment will be close to $400 mo. I ask at what interest rate?? He says he can't tell me that. Only the finance guy can. He suggests a 72 month loan. I say no. I will only go 60 mo. My figuring at an interest rate at my bank had me at $250 mo for 60 mo. That was for the price of car, sales tax and a few hundred on top. I relay to him the above info and he states there are more charges than that. I ask what are they? He says the finance guy can answer that, he can't. I tell him I can just get a loan through my bank. He says "So you don't want the car?" I say no, I am interested, but I can get a loan through my bank. He obviously doesn't want that because he goes on to state how many banks they work with etc. He says to give him a minute and leaves again. Comes back and says he can get us .5% less interest rate for 60 mo. I say that is a great rate. But the monthly payment is still $35 mo higher than what I figured. (lower rate, but higher pymt?) So this time I ask how much is being financed? They say "price of car, tax, title, license, and other things." "What other things?" I ask. That is when he mentions about the "Napleton Care" stuff again. I say "oh, I don't want any of that." He says that it is part of sale, already installed. I ask him to uninstall it. He says he doesn't know if that can be done. He goes to his manager (I think) Manager? comes out and states that the "Napleton Care package" comes with the car. I tell him, I don't want that. I just want the car. He says it is already installed. I say uninstall it then. He says they can't, that it is already installed. (at this point I'm ready to leave and get up) I tell him that it is underhanded to advertise a car at one price, but then say you can't buy it at that price because you have "added value" to it. I then leave. I realize that it is a business and money has to be made, but this is what I consider false advertising. I would not recommend anyone purchase a vehicle here. More

Great Service. Mitch got my 2016 Challenger down to a great price! The manager was very helpful in finding a bank that would work with my limited credit history for a great interest rate great price! The manager was very helpful in finding a bank that would work with my limited credit history for a great interest rate More

Nate was awesome! Ended up getting a much better car than the one I came in for. He was very honest and knowledgeable. Will be back for the next one! the one I came in for. He was very honest and knowledgeable. Will be back for the next one! More

Nate has been very professional & knowledgeable from the start. He has been patient with all of my questions & has been very respectful of me. I will definitely be recommending Nate & Napleton to anyone s start. He has been patient with all of my questions & has been very respectful of me. I will definitely be recommending Nate & Napleton to anyone shopping for a new or used vehicle! More

Nathan was very helpful very professional answered all my questions made my buying experience very easy explain everything to me in detail I would recommend him 2 friends and family questions made my buying experience very easy explain everything to me in detail I would recommend him 2 friends and family More

I had been looking for an SUV for more than a year. From the minute we walked in to Kia Max and George made our auto purchase nothing short of pleasurable. His knowledge sincere interest in your wants and n the minute we walked in to Kia Max and George made our auto purchase nothing short of pleasurable. His knowledge sincere interest in your wants and needs and inventory make Napleton the ultimate dealership in the Fishers area. Check it out - you won't be disappointed! More

Mitch was very friendly, knowledgeable, and helpful. He helped me understand the fine details of the vehicle I ended up purchasing. Everyone else I interacted with was equally as friendly and helpful. I wi helped me understand the fine details of the vehicle I ended up purchasing. Everyone else I interacted with was equally as friendly and helpful. I will be back the next time I'm in the market for a vehicle. More

Ty Gregg went above and beyond to help my family and I look for the exact car we want. We appreciate all the help from Ty and the dealership. look for the exact car we want. We appreciate all the help from Ty and the dealership. More

Max was proactive, and pressure free. He listened to what we wanted, and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model option we wanted, and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, that we would have never known, which allowed us to eventually make a fantastic choice. An exceptional experience. More