Napleton Kia of Fishers

Karissa is one of the best sales person I have had to but a car. Made sure I was informed through the whole process. Listen to what I was looking for then showed me what I asked for. a car. Made sure I was informed through the whole process. Listen to what I was looking for then showed me what I asked for. More

We are new to the area and are interested in a car. Kevin Carazo was very helpful and professional. Although we haven't made up our mind. I wanted to acknowledge his help. Carazo was very helpful and professional. Although we haven't made up our mind. I wanted to acknowledge his help. More

Terrible to deal with. Bought vehicle in Feb 2020 brought back in to check a noise and they wouldn't check it out cause said it would be under warranty. Brought to another dealership and they said t brought back in to check a noise and they wouldn't check it out cause said it would be under warranty. Brought to another dealership and they said this should have been fixed before selling car. Also failed to tell me until I did all paperwork that there was only one key. Place is a joke and would never recommend to anyone. Wish I could give less than a star More

My wife and I went to a dealership to look at a vehicle listed at $23,000 on the internet. During the process, when the sales manager George wrote up his sales offer, he added $1,995 to their sticker pric listed at $23,000 on the internet. During the process, when the sales manager George wrote up his sales offer, he added $1,995 to their sticker price for the cost of a preinstalled GPS device and protective finish with a 7-yr warranty already applied on the vehicle. After some discussion, he finally agreed to lower the total price by $1,700 and no further because he was going to lose money. Due to the low trade-in he offered on my vehicle, I decided against the trade and declined the “installed” options on the vehicle my wife wanted. To make a long and very unpleasant story short, they finally sold us the vehicle for the $23K plus tax and doc fees. At the closing, they added $166 to the sales price for cleaning up the vehicle. When I asked about the installed GPS device and paint protective warranty on the vehicle, I was told they are not on the vehicle since I declined them. In all fairness to our salesman Mitch, I would recommend him to anyone who is in the market to buy a vehicle. He was very helpful and kind and I would work with him again. Just understand that Mitch is not the decision-maker. Read the negative reviews regarding this dealership carefully. There is good reason why a common theme runs through the complaints: dishonest management, and inflating advertised sales prices with hidden charges/costs. Buyer beware, esp. of this dealership. More

Bait and switch!! I am searching for my daughter's first car. I found one that she likes at Napleton Kia of Elmhurst. The price was listed at $9985, but that wasn't the actual price. Dealership had hidden f car. I found one that she likes at Napleton Kia of Elmhurst. The price was listed at $9985, but that wasn't the actual price. Dealership had hidden fees that added an additional $5294 to the price and that did not include taxes. So, a car listed at $9985 is actually well over $15K. SNEAKY and very UNPROFESSIONAL. Seems like this would be illegal!! More

My sales person, Klaryssa was very professional and made the car buying experience pleasant and easy. Her Manager and the finance Manager Chris all made me feel like my business was appreciated. I'd definit the car buying experience pleasant and easy. Her Manager and the finance Manager Chris all made me feel like my business was appreciated. I'd definitely recommend this dealership to anyone wanting to get a great vehicle but not get beat in the process. More

Terrible experience!! I live 2 hours away from this dealership and they said they would have the car I was interested in ready to go when I arrived. Not! They didn’t even know what car I was talking ab dealership and they said they would have the car I was interested in ready to go when I arrived. Not! They didn’t even know what car I was talking about! After they got it out and showed it to me and I was interested in buying it they threw in a surprise. They charge an extra $1995.00 for a protection plan on all their cars. You can’t opt out of it and they don’t even tell you about it up front! So whatever car you decide to buy there is an extra $2000 added to the price....and that doesn’t include documentation fees. I would never even think about buying a car from them. Stay away! More

I called a couple of weeks ago to try and obtain proof of sale. Spoke to a "Chris" and he could not find the sale in their system. Apparently, we have been paying a loan through a lender that apparently Napl sale. Spoke to a "Chris" and he could not find the sale in their system. Apparently, we have been paying a loan through a lender that apparently Napleton didn't sell us. I have gotten service there twice, once for a recall. Each time they found me in the computer. "Chris" seemed less than interested in helping me figure this out. So according to them, I guess I walked on to their lot, gave them my old car, and just drove off with this 2016 Kia. I am disappointed with the service after the sale. Be careful of a dealership that loses track of what they sell and who they sell it to. As well as it is good to put customer service ahead of everything else. Hope they got a decent profit off my old car :/ More