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Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 418 reviews
February 28, 2024
This dealership tries to push unwanted extras on sales that are not needed and if you balk the try to make you feel like it's just the way thay do business that are not needed and if you balk the try to make you feel like it's just the way thay do business More
by rgraves111
Employees Worked With
January 30, 2024
This experience with this company changed how I look at car dealerships. I didn't purchase due to personal reasons, but when I am ready and willing, this is where I will go. car dealerships. I didn't purchase due to personal reasons, but when I am ready and willing, this is where I will go. More
by JohnnyOh
Employees Worked With
Brad Belaire, Juan Garcia, Eric Kittner, Adam K
October 23, 2023
The dealership guy made us feel very uncomfortable as a xxxxx couple. He was being macho around us and we walked out of this car dealership for our safety. Thank you for making us as customers feel very un xxxxx couple. He was being macho around us and we walked out of this car dealership for our safety. Thank you for making us as customers feel very uncomfortable and unsafe. More
by Mkmisch03
July 27, 2023
We are in a living nightmare dealing with this dealership right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or any other service employee provide an update unless we called repeatedly. They also never answer the phone but just always text back. We had our car for one week before there was another catastrophic failure and we had to get it towed back. After having it for several weeks we finally got through to a service manager who claimed to have no knowledge we had the extended warranty even though our car was there for MONTHS! Repeated promises to expedite things have been absolute lies and we still have NO idea when we will get our car back. Today we are filing a complaint with the BBB and I guess retaining legal help? This is absolutely insane, we just want our car fixed and have been VERY patient. More
by Susan G
July 17, 2023
If we could give a 0 star we would. Low balled us on our trade (20% of what BB/ Carvana showed) and then conveniently "forgot" to tell us about a "market adjustment" until we had decid Low balled us on our trade (20% of what BB/ Carvana showed) and then conveniently "forgot" to tell us about a "market adjustment" until we had decided on a car. Don't waste your time! We got a fair trade value AND fair price driving to a Cincinnati dealer. More
by mrsk08
Employees Worked With
Yaheem ? He was new. Said he'd been in sales for less than a month.
June 27, 2023
If I could give them a 0 I would have rated as such. Went in for a lease buyout with payoff in hand directly from the Kia Finance group. When I visited the dealer they presented me with a much higher Went in for a lease buyout with payoff in hand directly from the Kia Finance group. When I visited the dealer they presented me with a much higher total. After a couple of the typical “let me talk to my boss” trips with no transparency on how the total was calculated it was finally revealed that there was a dealer fee. I took my business to another Kia dealer and had a much better transparent experience. More
by Bjgarrett
Employees Worked With
Ramsey
May 26, 2023
Worst service ever. Had our car in the shop for almost a month for a recurring issue. No rental, no apology and no urgency to fix it. Buy something else if you can. Had our car in the shop for almost a month for a recurring issue. No rental, no apology and no urgency to fix it. Buy something else if you can. More
by jstaggeusa
Employees Worked With
Chaley
April 12, 2023
I have changed my previous one star a five star review. I appreciate Rafal, the general manager of Kia reaching out to me and promising to resolve the issue of the unnecessary noise occurring in their over I appreciate Rafal, the general manager of Kia reaching out to me and promising to resolve the issue of the unnecessary noise occurring in their overflow lot. He seems to value the neighborhood across the street from their business and wants to make amends. More
by Jackie
Employees Worked With
Rafal
March 24, 2023
Worst customer service of my life. I have been dealing with the service department for a year . I had a transmission rebuilt here and it took four months. Since then the transmission h I have been dealing with the service department for a year . I had a transmission rebuilt here and it took four months. Since then the transmission has failed twice. That is not even the biggest problem. The service manager Robert Bowers will not return phone calls. The first time the transmission failed after repair the vehicle sat in the lot and I got no updates on when it would be looked at or repaired. I left voicemail after voicemail with absolutely no communication. I was finally able to speak to someone and get an update that they had pulled the transmission and it was being repaired. More time passed. More voicemails left. After weeks of just wanting some communication I left a google review . I was contacted within 10 minutes . I was provided with a rental car. A few weeks later with no updates or communication from the service department at all, my car was finally finished and I was able to pick it up. Flash forward to a few weeks ago. It appears that the transmission is failing again . Only this time it is not drivable to get to the dealership. Same story. Voicemail after voicemail wanting to discuss options with Mr Robert Bowers. No effort on Mr Bowers part to answer a call or return a voicemail. Today I spoke with a Dominique that said he would place my on hold and have me speak with Bowers on the phone to get some resolution. I was disconnected when he placed me on hold I left a voicemail for both Robert Bowers and Dominique and neither returned the call. I just have a few questions. One would be could you please cover a tow and a rental and fix my car properly or two would be just refund my money. This being ignored is dehumanizing. I feel like a bill collector every time I leave a voicemail . That is not reflective of who I am More
by Sbzega
Employees Worked With
Bowers
March 04, 2023
Absolutely in love with my new Kia Carnival, salesman Juan Garcia helped answer any questions we had and greatly helped us get to where we needed to make our family car purchase. He was respectful and p Juan Garcia helped answer any questions we had and greatly helped us get to where we needed to make our family car purchase. He was respectful and patient with our decision. Thank you Juan, we are excited. More
by Meghan
Employees Worked With
Juan García
