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Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 418 reviews
November 17, 2020
The staff was friendly and provided good customer service for the most part. Thats where the positive ends. During the negotiation of price, they would not disclose the final purchase price of the vehicle an for the most part. Thats where the positive ends. During the negotiation of price, they would not disclose the final purchase price of the vehicle and would simply talk in monthly payments. While going through the signing of paperwork, there were 4 additional items included in the purchase that I did not ask for and was not informed of during the negotiation. These were slipped in with the paperwork we were signing. They were additional "protections" for door dings @ $300, tire and wheels protection @ $600, and windshield protection @ $300. When we brought this up to the finance manager, her said we had to speak to the sales associate. This is where we should have walked. They said they could not remove it or they would "get fired" and kept talking and directing to the sign. Unfortunately, my wife and I were in a tight spot and needed a car as hers was just totaled. That was the reason we were looking. And no point during the negotiations or signing did I feel comfortable like I was fully aware of what I was buying. I'm considering contacting an attorney. These are the type of sales experiences that make people hate going to dealers. And on top of everything else, they make you leave your review on Google WHILE the sales associate is sitting in front of you. More
by Kyle Hildebrand
Employees Worked With
November 16, 2020
Worst experience ever!! We drove over two hours and was completely lied to about our trade in. Horrible customer service with a cocky finance manager! completely lied to about our trade in. Horrible customer service with a cocky finance manager! More
by cygirl7
Employees Worked With
November 13, 2020
Very helpful. Hardly zero wait... very professional yet personable. Stressful in major purchase. All went very smooth in transaction. I will be back.! Thanks for quick service...greatly appreciated. personable. Stressful in major purchase. All went very smooth in transaction. I will be back.! Thanks for quick service...greatly appreciated. More
by mrjedwards128
Employees Worked With
Alex Dibetta
October 20, 2020
I am incredibly disappointed with Napleton Kia of Fishers. My husband and I drove over 2 hours for a car the the website showed as $13,500. During the sales pitch, the sales rep talked up the Naple Fishers. My husband and I drove over 2 hours for a car the the website showed as $13,500. During the sales pitch, the sales rep talked up the Napleton Experience - but at no point did he mention that this Napleton Experience came at the extra price tag of $2,000. It is also not something that is optional. In other words, the car that was advertised at $13.5K was really $15.5K. Deceitful and underhanded practices. Practices like this bait and switch give car dealers a bad name, and in this case it is deserved. More
by inge650
Employees Worked With
Mitch
October 14, 2020
Awesome job. Our salesperson Klaryssa did a fantastic job. No high pressure or hidden tactics. Everything up front and low key. Love the car! Car perfect on delivery! job. No high pressure or hidden tactics. Everything up front and low key. Love the car! Car perfect on delivery! More
by geeknerdly
October 13, 2020
Thank you Jordan for the excellent service and easy purchase. I really appreciate all your help and kindness. And the time and patience you took in helping me make my purchase. purchase. I really appreciate all your help and kindness. And the time and patience you took in helping me make my purchase. More
by julie.byfield
Employees Worked With
October 01, 2020
They had a car listed for 12k. When my 19 year old son showed up to buy it, they told him it was now 13,900. Not only that, it had been wrecked, looked like someone had vomited in it and there was a beepi showed up to buy it, they told him it was now 13,900. Not only that, it had been wrecked, looked like someone had vomited in it and there was a beeping sound that would go off. The young man that helped us said the manager was aware of it but they wouldn’t do anything about it. It was a promotional vehicle to get people in the door. They didn’t really care to sell it. When we talked to the manager he lied and said he was not aware of the accident or the beeping. That we weren’t even from around here and they were more interested in selling cars like this for people who would be using their service department. Seriously?!? Thank God I showed up. I am disgusted they would treat customers that way. I definitely wouldn’t trust your children or loved ones to purchase anything. I caught the manager in more than one lie. We found a great car at Tom Wood Nissan. They were so helpful. We got a nicer vehicle. Paid cash. Great transaction and service! Don’t trust Kia Napleton. More
by michelle
Employees Worked With
September 14, 2020
Raj was a gem to work with! He was really knowledgable on the car because of his technical background. He was very attentive to my needs and even tailored his search to suit my every whim. I would definitely the car because of his technical background. He was very attentive to my needs and even tailored his search to suit my every whim. I would definitely recommend Raj and Napleton Kia of Fishers! More
by jwhite
September 14, 2020
I came in to get yet another repair done on my escape and thought I'd look around and see how I could be living. To my surprise Kia had a lot of choices and before I knew it Raj and Doug were walking me thro thought I'd look around and see how I could be living. To my surprise Kia had a lot of choices and before I knew it Raj and Doug were walking me through the selection and helped me get out from under my clunker into a new Niro. I love this car. These guys were very knowledgeable and patient. I would highly recommend Napleton Kia of Fishers to anyone looking to escape (pun intended) the monotony of their daily driver. More
by lvargas
Employees Worked With
Raj, Doug
