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Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 418 reviews
July 01, 2021
Rachid was awesome to work with! Very helpful and professional! We came from Central Illinois to purchase our Forte and he was very helpful and made it a great experience! Would recommend Rachid to professional! We came from Central Illinois to purchase our Forte and he was very helpful and made it a great experience! Would recommend Rachid to anyone purchasing a new car! More
by Pdeck728
Employees Worked With
June 30, 2021
The GM, Mike and the Sales Manager George were very thorough during our time here! Their communication was top notch and I would recommend any first time buyer to visit this location! My sales person w thorough during our time here! Their communication was top notch and I would recommend any first time buyer to visit this location! My sales person was G and he also communicated with me through the entire process! A great way to make a first time buyer feel special! More
by Hayley
Employees Worked With
G, Mike, George
June 18, 2021
Our Sales Rep Brandon Burrell & Mngr Brian Goins both we're very efficient kind & helpful. Our experience was Fantastic...We are both very pleased & satisfied we're very efficient kind & helpful. Our experience was Fantastic...We are both very pleased & satisfied More
by bookblackvelvet
May 10, 2021
Maria and Chad made my car buying experience simply amazing. Great communication and knowledgeable! No hassle/pressure to buy which is key for me! I hate when a pool of salesman bug me and make me feel amazing. Great communication and knowledgeable! No hassle/pressure to buy which is key for me! I hate when a pool of salesman bug me and make me feel pressure. Not with these two, though! More
by brooke.townzen
Employees Worked With
Maria (sales) and Chad (used car manager)
May 10, 2021
My wife and I live in NC and purchased a 2017 Dodge Durango from salesperson Gee @ Napleton Kia of Fishers, IN. Gee sent us photographs of the vehicle upon request which showed zero damage to the body Durango from salesperson Gee @ Napleton Kia of Fishers, IN. Gee sent us photographs of the vehicle upon request which showed zero damage to the body of the vehicle. We purchased the vehicle at the asking price and arranged for a carrier service to deliver the vehicle. Upon pickup @ Napleton, the carrier driver, James, took photographs of the vehicle which showed a sizeable dent and deep scratches in the front bumper along with scratches on the driver rear quarter-panel. We were never called or notified Napleton had an accident in our vehicle. Chad Ingram signed the delivery paperwork acknowledging fault for the damage. To add insult to injury, the vehicle also arrived without the 2nd key fob or temporary tags. It took three days before we were able to get someone to answer the phones at Napleton and finally email us the tag. We were told by 'Ray' in March we would receive a check for $1597.72 to repair the vehicle. Ray also stated he would pay for detailing the vehicle as it arrived filthy both inside and out. To date we have been shown a picture of a $1500 check request signed by Klaryssa. We have also not received a license plate. We have either been hung up on or given the runaround countless times. We have left innumerable messages and not one person outside of Klaryssa has ever returned any of our calls or reached out to us. We have left numerous messages with both the GM, Mike Foster and Chad Ingram. And we have never been able to find 'Ray' who we were was told was the Regional Manager. At this point we have filed with the BBB in the hopes of someone, anyone, at this dealership has the moral and ethical fortitude to do the right thing by acknowledging their mistake and making it right. More
by D Scully
Employees Worked With
Gee, Klaryssa, Ray
May 01, 2021
Amazing service very friendly customer service, Juan was very nice and his knowledge about Audi was outstanding Great service department explained everything about my warranty and future service appointme very nice and his knowledge about Audi was outstanding Great service department explained everything about my warranty and future service appointments Great job Kia of Fishers More
by Raf
April 30, 2021
This was an awesome experience! Came with a trade and they gave me everything I wanted for it. Got a brand new sorento too. Would definitely recommend. they gave me everything I wanted for it. Got a brand new sorento too. Would definitely recommend. More
by Juan
April 24, 2021
Mitch was great as well as the rest of the team. Great buying experience. The car was a great price and i was in and out quickly! buying experience. The car was a great price and i was in and out quickly! More
by Tech
April 10, 2021
This was my first car buying experience and it blew me away! I worked with Alex and he was attentive and friendly without being overbearing, he took his tim to introduce me to the car and matched his leve away! I worked with Alex and he was attentive and friendly without being overbearing, he took his tim to introduce me to the car and matched his level of information to my knowledge level, and ensured that any questions or needs I had were taken care of. He ensured to address me, not my male SO and was extremely professional and kind. I would absolutely go back when I need a new car again, which hopefully won't be any time soon! Also the cars are awesome and priced well. More
by farrari17
Employees Worked With
Alex Dibetta
