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Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 418 reviews
July 28, 2021
Bought a new Kia Sorento back in March and it was the worst experience I've ever had with a dealership. The red flags started almost immediately and we should have walked away but we liked the vehicle. worst experience I've ever had with a dealership. The red flags started almost immediately and we should have walked away but we liked the vehicle. The first issue we had was after the test drive we went in and told them that we found one 1 hour away much cheaper so they almost immediately matched the price. Great right umm not so fast! So we said yeah we will take it then that's when the problems started the salesman came back after shaking hands on the deal and said that he couldn't do it and it would be $1100 more lol. After arguing we agreed to $550 more which was crazy but again we liked the car 😌. After all that we get home and realize that the price they actually charged us for the car was an additional $1000 on top of the $550 we did not catch it so shame on us but please be very cautious doing business with these guys they have no problem with cheating you out of your money. BTW this is first review I have ever written and it took me reading others that convinced me to write one. More
by Jkhancock1984
Employees Worked With
July 25, 2021
G Higgins was super friendly, very knowledgeable, and helpful! Everyone else we encountered was super friendly too! They were able to work with us to get us a good deal! helpful! Everyone else we encountered was super friendly too! They were able to work with us to get us a good deal! More
by bekah4414
Employees Worked With
G Higgins
July 21, 2021
Went to purchase a new car and had the pleasure of dealing with Chad and Dorian who took me down the express lane. Thanks Kia officials. dealing with Chad and Dorian who took me down the express lane. Thanks Kia officials. More
by Bobby
July 17, 2021
Carlos was absolutely wonderful!! Highly recommend him and the dealership. Willing to work with you, actually listens to you. Not your typical dealership, they make you feel like friends and family. Thank and the dealership. Willing to work with you, actually listens to you. Not your typical dealership, they make you feel like friends and family. Thank you for the positive experience More
by aramsey
Employees Worked With
Carlos Romero
July 16, 2021
Juan was awesome! I had a several questions about buying my first car; and he was able to answer all my questions and any doubts I had going on! There’s no doubt I’d buy my next car here. Really recommend f my first car; and he was able to answer all my questions and any doubts I had going on! There’s no doubt I’d buy my next car here. Really recommend for anyone looking for a good car. More
by Arnoldgar00
Employees Worked With
Juan Garcia
July 16, 2021
Mitch was excellent to work with , very fun,treats everyone like family!! Maria is excellent to, the first woman ever to sell me a car and I’m 59. She’s great!!!!!! Adam is great he was amazing gettin everyone like family!! Maria is excellent to, the first woman ever to sell me a car and I’m 59. She’s great!!!!!! Adam is great he was amazing getting me Financed!! Good experience overall!!!! They went out of their way to make sure I had a good car buying experience. Highly recommend!!!!! More
by Me2289
Employees Worked With
July 15, 2021
Good car buying experience from the sales consultant (Quan and George) to the finance office (Matt). Took a little longer than I would have liked to get to the paperwork, but that was to be expected. I (Quan and George) to the finance office (Matt). Took a little longer than I would have liked to get to the paperwork, but that was to be expected. I am happy with my vehicle so far and would highly recommend Napleton Kia of Fishers. More
by aundrey_w
Employees Worked With
George, Quan and Matt
July 14, 2021
Alex was very helpful, my daughter and son-in-law got there five minutes before closing but he let them test drive the car they were interested in. I was able to buy the car the next day. The finance guy there five minutes before closing but he let them test drive the car they were interested in. I was able to buy the car the next day. The finance guy was also very nice. A+ Transaction! More
by Connie R
Employees Worked With
Alex Dibetta
July 08, 2021
Aaron Crawford was an excellent, very professional salesman. He went the extra mile to make sure everything was exactly what my family wanted and needed. salesman. He went the extra mile to make sure everything was exactly what my family wanted and needed. More
by Jon
Employees Worked With
Aaron Crawford
