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Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 418 reviews
September 03, 2021
When I visited Napleton Kia for my next car Alex made it very easy! He took the time to review the car, options, loans available and much more. I am very happy I went to Alex at Napleton. Thanks. very easy! He took the time to review the car, options, loans available and much more. I am very happy I went to Alex at Napleton. Thanks. More
by samB
Employees Worked With
Alex Dibetta
August 28, 2021
I submitted a review of my experience with Napleton Kia of Fishers on August 18th regarding an ongoing oil leak I was having with my 2018 Kia Soul. Since that review, I was contacted by Bryan Goins at the of Fishers on August 18th regarding an ongoing oil leak I was having with my 2018 Kia Soul. Since that review, I was contacted by Bryan Goins at the dealership. Bryan took complete ownership of the situation, providing me with a company car and keeping me advised of the progress. As of this writing, they seem to have pinpointed the leak and are working to correct it. Because of Bryan's dedication to resolve this issue, my faith has been restored in the dealership. Bryan is a 6 star performer in a 5 star review process! More
by dougsmith52
Employees Worked With
Bryan Goins 5 star
August 24, 2021
Awesome staff, very friendly. Come see Cody he helped me when I was down on my luck. I know he can help you. They were tip top from start to finish! when I was down on my luck. I know he can help you. They were tip top from start to finish! More
by Sugar
Employees Worked With
Cody Schoen
August 24, 2021
UPDATE:After giving a 1 star review, I was contacted UPDATE: After giving a 1 star review, I was contacted and offered a $75 gas card to remove it. I declined. I was asked how they could make it right UPDATE: After giving a 1 star review, I was contacted and offered a $75 gas card to remove it. I declined. I was asked how they could make it right, and I replied by saying give me a fair offer in my trade and work on a different vehicle that wasn't wrecked. They agreed, and made a deal, but weeks later I still haven't gotten the car because they're "waiting on a replacement part". I gave up and bought a car elsewhere. I came there at 9 am after driving an hour and was shown a wrecked car - which NO ONE told me when I called about it and the pics online show no damage. We are not talking a small dent or scratch - the ENTIRE passenger side from bumper to bumper was destroyed from side swiping something. I was then offered $2000 for my trade even though other dealerships have offered $5500. I would NEVER buy anything from your dealership and am disgusted with the lack of transparency. More
by BK1018
Employees Worked With
George, Ray
August 21, 2021
0 stars. Service dept is a joke. Liars, lazy, and worthless. I reported two of their employees to BBB. Campbell & van Gordon awful employees lies worthless. I reported two of their employees to BBB. Campbell & van Gordon awful employees lies More
by Taylorjmock
Employees Worked With
Sean Campbell 0 stars & van Gordon 0 stars
August 19, 2021
The service department here was amazing. They were able to get my oil change, tire rotation, and brake pads all done very quickly. Thanks to the entire Kia of Fishers service team! to get my oil change, tire rotation, and brake pads all done very quickly. Thanks to the entire Kia of Fishers service team! More
by abitditzy
Employees Worked With
August 14, 2021
Thank you so much Aaron! I sincerely appreciate your professionalism and knowledge! We love the car and we highly recommend if anyone needs a car that they ask for Aaron. professionalism and knowledge! We love the car and we highly recommend if anyone needs a car that they ask for Aaron. More
by Vicki
Employees Worked With
Aaron Crawford
August 07, 2021
What an absolute joke of a dealership! My wife and I found a car here on Thursday, filled out the finance application, set up an appointment for Saturday to go look at it with every intention of buying found a car here on Thursday, filled out the finance application, set up an appointment for Saturday to go look at it with every intention of buying it seeing that we were driving over 4 hours from Ohio. Received a call while on our way saying the vehicle sold the previous evening even though we were told it would be there since we had an appointment. We even called multiple times to make sure we had all the necessary documentation to complete the purchase. Generally when someone is driving 4 hours one way from a different state to look at a specific vehicle they are serious about buying. Obviously this dealership couldn't care less! More
by M. Jennings
Employees Worked With
Other Employees :
Danielle Lee, Dori Cooper
