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Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 418 reviews
October 15, 2021
Alex was a excellent car salesman he was very patient with me he took me around to she all my options that I can afford the best salesman I ever had Gold star for him with me he took me around to she all my options that I can afford the best salesman I ever had Gold star for him More
by Mileskim10
Employees Worked With
Alex DiBetta
October 13, 2021
I am writing this review to resend a negative review previously written about Napleton Kia. My current experience with Napleton is very positive, thanks to the efforts of George Metry (sales manager) a previously written about Napleton Kia. My current experience with Napleton is very positive, thanks to the efforts of George Metry (sales manager) and Alex Dibetta. Because of their efforts,I have been reimbursed for the installation and painting of the rear spoiler for my 2022 Kia Stinger. I want to thank them for their assistance. More
by wyattsmt
Employees Worked With
Alex Dibetta, and sales manager George Metry
October 13, 2021
WARNING – DANGEROUS – DO NOT HAVE YOUR CAR SERVICED HERE! Since buying my Kia Sorento in 2016 I have always brought it to the Napleton Kia of Fishers for service. This has mostly been for oil changes HERE! Since buying my Kia Sorento in 2016 I have always brought it to the Napleton Kia of Fishers for service. This has mostly been for oil changes and tire rotations so far. However, in early September I had my breaks done (resurface rotors and new brake pads) which cost $927. The first time I drove my car after picking it up, there was a banging noise coming from the driver’s side front of the car. I discovered that the bolts were missing on the caliper and it was moving around freely. This is obviously very dangerous. I contacted the Service Advisor, Sean, and explained the situation. He arranged for a tow truck to come pick up my car. This happened around 10 am on Tuesday. I didn’t hear anything all day, so I contacted him at 6 pm. He said my car was fixed and he had somebody check the work. He told me he would drop my car off at my house at 9:30 am Wednesday morning and he would have the Service Director, Steve Williams, call me to discuss a refund. After not getting my car back or hearing anything by 11:50 am on Wednesday I texted Sean to ask what was going on. No response. I left a voicemail for the Service Director. No response. I texted Sean two more times. No response. I called again at 6 pm and talked to somebody at the front desk and they had Steve call me back. He said he would personally deliver my car Thursday morning first thing and process the paperwork for a partial refund (labor costs only). Thursday morning around 9:30 am a young man pulls up driving my car and almost backs it into another car in my driveway. The woman driving another car to pick him up was screaming at him to watch out for the car. (No Steve personally delivering my car, but I was just happy to get my car back at this point.) I kept checking my credit card for the refund that Steve said would show up in 2 – 3 days, and finally the following week I got a check in the mail for $520 ($99 short of the full labor cost). I will never again take my car to Napleton Kia of Fishers for any service after this experience. Throughout this process I was shocked at how dysfunctional their phone system is; most of the times I called I was routed to a random voicemail box or hung up on. I was also shocked by the lack of communication and apology from both Sean and Steve. I rarely write reviews, but I feel like I need to warn people about this place. More
by jsimms37
Employees Worked With
Steven Williams
October 09, 2021
I came in a few weeks ago and Klaryssa helped me find the car that fit me best. Not only was she easy to work with, but is full of life and made the whole process simple and stress free. I would recommend an car that fit me best. Not only was she easy to work with, but is full of life and made the whole process simple and stress free. I would recommend anyone coming to this dealership to ask for Klaryssa and work with her. She truly cares about your needs and interest and will definitely keep you entertained! More
by Naner
Employees Worked With
Klaryssa Ochoa Arch
October 04, 2021
Finally got my new kia thanks to Klaryssa. She was very helpful and got my payments right were I needed them. Couldn't thank her enough! Definitely got a good sales person that's willing to help in anyway helpful and got my payments right were I needed them. Couldn't thank her enough! Definitely got a good sales person that's willing to help in anyway possible More
by Sam
Employees Worked With
Klaryssa
October 03, 2021
Absolutely best sales experience I’ve had. Cody answered every question I had, and was very easy to work with. Respectful, knowledgeable, and very thorough every step of the buying process. Would definitely every question I had, and was very easy to work with. Respectful, knowledgeable, and very thorough every step of the buying process. Would definitely buy from Napleton Kia and Cody again! Keep up the good work. More
by jimboba57
Employees Worked With
Cody
September 18, 2021
I was impressed by the friendlyness and courtesy of the people I dealt with. Alex was knowledgable in answering our questioms. I certainly appreciated being allowed to take the vehicle home to check on con people I dealt with. Alex was knowledgable in answering our questioms. I certainly appreciated being allowed to take the vehicle home to check on concerns before buying. The construction was a little difficult to get around but I realize it couldn't be helped. More
by Mike
Employees Worked With
Alex Dibetta and Matt Scherer
September 04, 2021
Juan was the absolute best to work with. Got me employee pricing on the car I’d my dreams. It’s exactly what I needed and I got an amazing deal pricing on the car I’d my dreams. It’s exactly what I needed and I got an amazing deal More
by Geraldhiggins1999
September 04, 2021
Excellent dealership, my salesmen John was an excellent sales person. It was an amazing experience. Loved this dealership. Omg omg omg, loved this salesperson yay. sales person. It was an amazing experience. Loved this dealership. Omg omg omg, loved this salesperson yay. More
by BrazenBobert
Employees Worked With
John
