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Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 418 reviews
December 04, 2021
Klaryssa was one of the best sales person I have worked with. Not only did she get me the best deal but she got me in and out. Klaryssa was easy to talk to and she knows her cars go see her for your car ne with. Not only did she get me the best deal but she got me in and out. Klaryssa was easy to talk to and she knows her cars go see her for your car needs. Thanks again Klaryssa keep being great! More
by Armanii
Employees Worked With
November 24, 2021
Great dealership-very clean and very helpful staff! Ten out of ten, would recommend to everyone I know! out of ten, would recommend to everyone I know! More
by Awolfwalking
Employees Worked With
November 24, 2021
The service department is lacking on customer service it should not take two or three hours to change oil. should not take two or three hours to change oil. More
by Yoursoutherngal
Employees Worked With
November 22, 2021
I found the ford Fusion that I wanted, while test driving the car the salesman started talking about some package that would give me 2 free oil changes and tires rotated. I asked how much it was and he said the car the salesman started talking about some package that would give me 2 free oil changes and tires rotated. I asked how much it was and he said he didn't know. We get back to the dealership and gets the paperwork so we can over pricing. Not only was it the price of the car, sales tax, dealer fee and KIA PLATINUM PACKAGE FOR $2450. I told him I didn't want their platinum package. He said he would have to check and see if they could sell the car without it. Guess what??? He said the sales manager wouldn't take it off. I walked out. What a SCAM More
by elaine.bowling
Employees Worked With
November 09, 2021
I have never found it more difficult to spend over $50,000. I offered to purchase a vehicle at full prince over the phone first thing at opening. After multiple layers to speak with an induvial tha $50,000. I offered to purchase a vehicle at full prince over the phone first thing at opening. After multiple layers to speak with an induvial that could actually act upon the offer, I was called back five hours later to be told that someone had came into the dealership and purchased the vehicle before they could speak to their manager. They pushed and pushed for me to come in and test drive, however, I just wanted to purchase and pickup. You only get one first impression and the Napleton Kia of Fishers is poor customer service as best. More
by Bg
Employees Worked With
Tyler Long
November 09, 2021
Bought a car there last Friday. It was advertised at $20,200 online. It was late and I didn’t notice they sold me the car for a retail price of almost 24,000. I had been at work since 4am and I was so t $20,200 online. It was late and I didn’t notice they sold me the car for a retail price of almost 24,000. I had been at work since 4am and I was so tired. I should have noticed but now no one wants to talk to me. I recommend finding your new car somewhere else. More
by Chris M
Employees Worked With
Q. and mark b.
November 01, 2021
Take the reviews with a grain of salt as you are practically forced to write a review before the sale is finalized. My salesperson was fine but her boss stood around giving off mob boss vibes until practically forced to write a review before the sale is finalized. My salesperson was fine but her boss stood around giving off mob boss vibes until we sent a review and they verified it. Then we were subjected to multiple meetings afterwards to try to get us to purchase various addons and forms of insurance. More
by Nick
October 15, 2021
First of all Joe Chappellow in service made moves for me no other has done I bought a bad truck that constantly had problems and he referred me to the sales team to help solve the problem that's when Cody no other has done I bought a bad truck that constantly had problems and he referred me to the sales team to help solve the problem that's when Cody Ingram came in found me a better truck and made sure I would be happy with my purchase. Hat off to whole sales team you changed my mind and I respect how the new staff LISTENS. Thanks to whole staff.YALL ARE AWESOME. More
by Pops
Employees Worked With
Cody Ingram 10 stars, Joe Chappelow 10 stars
October 15, 2021
The pricing on their website is dishonest. When you find something you want to buy they add all kinds of fees and extra charges. The price of the vehicle I wanted to purchase went up $2900 after they tacked something you want to buy they add all kinds of fees and extra charges. The price of the vehicle I wanted to purchase went up $2900 after they tacked on all the extra charges. We didn't buy the car. Our whole experience just felt sketchy. More
by PepperAnn
Employees Worked With
Mitch El Dfrawy
