Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Kia of Fishers
Fishers, IN
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 418 reviews
March 16, 2022
Service department is horrible. Changed out my engine 2 years ago and already having more issues. I took my car in because the engine keeps losing oil and no one knows why. Now they Changed out my engine 2 years ago and already having more issues. I took my car in because the engine keeps losing oil and no one knows why. Now they want to bill me an extra $150 to check the engine code which I already did and told them what it was. Plus they want me to pay another 600+ to figure out whats wrong with the new engine... Ridiculous. This place has gone downhill since Napleton bought it. Will not be going back. Avoid this dealer and especially the service dept. Take it to auto zone to get codes checked for free before paying them to find out nothing. More
by SCOTTSININDY
Employees Worked With
Liz
February 27, 2022
I'll never buy from anywhere else! Everyone was friendly and beyond helpful from the moment I walked in to even days after I purchased my Sorento. Anthony Pappas, the sales manager Everyone was friendly and beyond helpful from the moment I walked in to even days after I purchased my Sorento. Anthony Pappas, the sales manager, even came out and answered a few questions about the features when they were clearly very busy. Best experience buying a new car! More
by Bea.scott62
Employees Worked With
Anthony Pappas
January 27, 2022
Like many we ordered a telluride in November and was told it would be 4 months. After calling many times for a status update, we finally reached someone in mid-January who told us that they can’t deliver on it would be 4 months. After calling many times for a status update, we finally reached someone in mid-January who told us that they can’t deliver on their promise and that we’d be getting a refund for the deposit. We’ve called and left messages for Nathan many times in finance and have yet to hear anything back. Not a great experience and won’t be going back or recommending this place to anyone. More
by reneemcd_23
Employees Worked With
Didn’t work with any of these people
January 22, 2022
Very unethical company. They have a car listed as a good price online but then tack on extra "packages" that can't be removed to jack up the price. Shady. price online but then tack on extra "packages" that can't be removed to jack up the price. Shady. More
by lindsay841
December 22, 2021
Drove 2.5 hrs to purchase available Carnival to then be charged 10K over advertised price. Was told "sorry that's the market"- worst experience with a dealer. Would give zero stars if offered. charged 10K over advertised price. Was told "sorry that's the market"- worst experience with a dealer. Would give zero stars if offered. More
by BigFamily
Employees Worked With
Bob
December 04, 2021
Dorian one of the best salewoman I ever had! I told her where I needed to be with monthly payment! Showed me a few options to pick from. Never thought I could this many options to choose from with my month where I needed to be with monthly payment! Showed me a few options to pick from. Never thought I could this many options to choose from with my monthly payment. I am beyond happy with my purchase!! I highly recommend purchasing a vehicle from her. WILL COME BACK IN THE FUTURE! More
by nicolette
Employees Worked With
dorian
