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Napleton Kia of Fishers

Fishers, IN

4.1
418 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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13417 Britton Park Rd

Fishers, IN

46038

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Showing 418 reviews

July 16, 2022

Back in March we spent hours at this dealership talking with the salesman, manager and finance person and signed a purchase agreement and all of the other paperwork for a vehicle that we were supposed to p More

by Kelly Bell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony
Jul 18, 2022 -

Napleton Kia of Fishers responded

Hi Kelly, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (317) 863-0029 and we will do our best to make this better.

July 01, 2022

My salesperson Alex Dibetta was very helpful and made the whole process of buying my new Kia Sportage fast and easy. He was very knowledgeable and gave me loads of information about the vehicle! More

by chrsrn6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Dibetta
Jul 03, 2022 -

Napleton Kia of Fishers responded

Hello, thank you for your kind review; we are happy to pass along your comments to Alex here at Napleton Kia of Fishers! We hope you continue to choose us for all your automotive needs! Take care!

June 30, 2022

Sava was very helpful and got me a great deal. Even with an inventory shortage sava was able to get me a car that I love and showed me how to used everything. I plan on sending all my friends and More

by Lbofa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sava prodanovic
Jul 01, 2022 -

Napleton Kia of Fishers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Kia of Fishers. We hope you continue to choose us for all your automotive needs! Take care!

June 12, 2022

I had a very pleasant experience at Napleton Kia of Fishers. I worked with Q and he helped me through the whole process. More

by Shellycal94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Ingram
Jun 13, 2022 -

Napleton Kia of Fishers responded

Hi, we appreciate you choosing Napleton Kia of Fishers! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

June 06, 2022

I went into Napleton Kia of Fishers with my daughter as she was looking to purchase a new-to-her car. Q was our sales associate and he is the BEST! He was very thorough and patient with us, answered all of More

by elizabeth.schmidt65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquis Singleton
Jun 08, 2022 -

Napleton Kia of Fishers responded

Hello Elizabeth, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

May 30, 2022

Worth the 1 hr drive! I came across the perfect SUV on their website at a great price! Anthony , the sales manager, contacted me first. He was so nice and helpful, not pus More

by Bea.scott62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony pappas
Jun 01, 2022 -

Napleton Kia of Fishers responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

May 27, 2022

Napleton KIA of Fisher is a different breed of dealership. Very customer centered. Focused on my needs and what I was going to use my car for. More

by Fritz McCorkle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Pappas, Mitch
May 28, 2022 -

Napleton Kia of Fishers responded

Hi Fritz, we appreciate you choosing Napleton Kia of Fishers! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

March 18, 2022

They never got back with me via phone, text or email so I went to the car lot while the car was still advertised for sale online and the car was still on the car lot they told me the car was not for sale and More

by Jmslastof4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember name.
Mar 20, 2022 -

Napleton Kia of Fishers responded

I'm so sorry for any inconvenience. Its very disheartening to hear. Is there any possible way we may communicate further with regards to your experience here at Kia of fishers. Feel free and call me directly. William Fakhoury 845-390-1890

March 18, 2022

Great experience with the staff very friendly and knowledgeable. The GM there was amazing and funny. More

by ajpap3387
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Fakhoury
Mar 22, 2022 -

Napleton Kia of Fishers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 18, 2022

Absolute professionals did not buy 1 but 2. My daughter is so happy.great job Kia of fishers. Mom coming your way sava. Lol More

by williamfakhoury
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sava and Anthony the gsm
Mar 22, 2022 -

Napleton Kia of Fishers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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