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Napleton Kia of Carmel
Indianapolis, IN
186 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 186 reviews
August 11, 2021
Please don't waste your time with this dealership. We shopped online, completed the finance information in advance and submitted all necessary documentation three days before we planned to drive to the d shopped online, completed the finance information in advance and submitted all necessary documentation three days before we planned to drive to the dealership. They called and texted several times a day before the scheduled appointment, so often that we had to tell them to stop, or we would take our business elsewhere. Boy do I wish we had! We arrive at the dealership to find that the car was NOT there. They claimed they had loaned it out the day before?? We told them the only reason we had driven to this dealership was because we wanted that specific vehicle and we were not interested in something else. They suddenly decided that they could go get the car we wanted, but there might be "a few" miles on it. We agreed to go ahead and start the purchase process, at a discounted price due to the 150 mile on the car. We then spent the next SIX hours with the salesman, the warranty sales man and the finance salesman, all trying their best to bump the price. After threatening to leave again, we finally completed the purchase process, only to be told we would have to put down a $150.00 "deposit" because we did not have the title for our trade-in with us. We added that deposit to our credit card and finally left the dealership at 11:30 PM. My husband returned the next day with the title and was told that they couldn't credit our card, that a check would be issued and mailed to us. Three MONTHS later, we're STILL fighting them for the return of that $150.00. More
by M and R Indiana
Employees Worked With
Kostas Mazarakis
July 28, 2021
Jose was great to work with on buying my next-to-new vehicle. He showed me the car I wanted and got me quickly through the paperwork. Very nice experience. vehicle. He showed me the car I wanted and got me quickly through the paperwork. Very nice experience. More
by joanmtownsend
Employees Worked With
Jose Plasencia, Josephine Crawford, Jeremy Wilson
July 19, 2021
Danny and Cameron were great help! Answered all my questions, did not feel pressured into buying. They were kind, respectful and pleasant to work with questions, did not feel pressured into buying. They were kind, respectful and pleasant to work with More
by Kellyann29
Employees Worked With
Cameron Gebhardt and Danny Rodriguee
July 16, 2021
Jose P. really provided an excellent experience for me at Napleton Kia of Carmel. His patience and graceful demeanor helped make the process of buying a car actually enjoyable. I appreciated his willingne Napleton Kia of Carmel. His patience and graceful demeanor helped make the process of buying a car actually enjoyable. I appreciated his willingness to listen and also to confidently answer all of my questions. I would highly recommend Jose P. to anyone looking to purchase a vehicle. The entire staff was very welcoming. More
by MAH
Employees Worked With
Jose Plasencia
July 12, 2021
The dealership itself seems to have improved since I was last in. New people and their friendliness seems to make it a more positive atmosphere. The two men I dealt with seemed to be very friendly and full last in. New people and their friendliness seems to make it a more positive atmosphere. The two men I dealt with seemed to be very friendly and full of helpful information. I'd rather have a salesman be upfront than lie to me. Nice work Dave and Austin! 👌 More
by Kellieg84
Employees Worked With
Dave and Austin
July 07, 2021
What a pleasant experience! Kostas helped me chose the right car for my busy lifestyle.Management was very easy on getting me financed. 10/10 experience right car for my busy lifestyle.Management was very easy on getting me financed. 10/10 experience More
by Mikeyyy
Employees Worked With
Kostas
July 07, 2021
Great experience! Very clean and big selection of new vehicles.Kostas was very kind and helpful. Came home with a new telluride and it didn’t even take long. Thanks! vehicles.Kostas was very kind and helpful. Came home with a new telluride and it didn’t even take long. Thanks! More
by Jon K
Employees Worked With
Kostas
July 05, 2021
a minute agoNEW-EditToday i went to the Kia Dealership a minute agoNEW-Edit Today i went to the Kia Dealership and went looking with my wife for a new car. After we came across one we liked and asked for a minute agoNEW-Edit Today i went to the Kia Dealership and went looking with my wife for a new car. After we came across one we liked and asked for a sales person they then told us the window sticker was not the price and they are charging 10-15% above MSRP for … More
by ctbrandg
Employees Worked With
Jeremy Wilson
