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Napleton Kia of Carmel

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
3.1
187 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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4500 E 96th Street

Indianapolis, IN

46240

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Showing 187 reviews

October 23, 2021

I recently visited your location and was assisted by Kevin Darby. He was patient and knowledgeable in helping me find a vehicle within my price range. I would definitely refer and return to your locatio More

by christyc7760
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Darby
Report | Print
Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

October 23, 2021

I had an amazing experience at Napelton Kia! Everyone was so kind and really supported my wife and I through the car buying experience. In particular, Kevin Darby displayed exceptional customer service. We w More

by Kayelizabeth103
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Darby
Report | Print
Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 23, 2021

Go to Darrell Chester, he’s a amazing person!! Your in good hands with him !!! More

by Y.Moore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Chester
Report | Print
Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 23, 2021

I really enjoyed my experience at your dealer ship I am telling all my friends love the new car More

by Darby7870
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin darby, Josephine Crawford, Jeremy Wilson
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Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 23, 2021

I worked with Kevin Darby. Very professional and he made the process easy. Great work! More

by Buckeyes are trash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Darby
Report | Print
Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

October 23, 2021

I've always had great experiences when dealing with Kevin Darby. He resolves issues timely. More

by KAB104
Recommend Dealer
Yes
Employees Worked With
Kevin Darby
Report | Print
Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

October 23, 2021

Had a great experience with the team at napleton Kia of Carmel. Even when I was difficult at times they were patient and helpful! More

by Judycity
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Royer
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Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 23, 2021

Starlight yellow Kia Seltos is finally mine. Thanks to Farah getting me all setup. Looks great in my driveway. More

by Amber Wilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farah Hamada
Report | Print
Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi Amber, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 23, 2021

Thank to Farah for working with us on our tough situation & getting us into a brand new Kiro Niro. Great on gas & fits our family. Beautiful building at Kia of Carmel. More

by Robert Way
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farah Hamada
Report | Print
Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi Robert, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 23, 2021

Got a nice Sedona, slightly used but in good condition. Farah was kind, professional & very thorough. Thank you More

by Kristy Thomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farah Hamada
Report | Print
Oct 25, 2021 -

Napleton Kia of Carmel responded

Hi Kristy, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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