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Napleton Kia of Carmel
Indianapolis, IN
186 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 186 reviews
November 13, 2021
got out of there very quick and easy VERY NICE CLEAN AND got out of there very quick and easy VERY NICE CLEAN AND FRIENDLY. great service . got out of there very quick and easy VERY NICE CLEAN AND FRIENDLY. great service . More
by kstatzerr01
Employees Worked With
kaitlyn statzer , rien hazelwood
November 13, 2021
kaitlyn was very kind on the phone and was very quick to get me in and out. her customer service was some of the best i’ve seen in a long time get me in and out. her customer service was some of the best i’ve seen in a long time More
by kristinfindley23
Employees Worked With
kaitlyn statzer
November 11, 2021
My wife bought a car here so we thought after the temporary plate was expired didn't have all the paperwork to get it registered in her name got excuse after excuse then 2 days later got a let temporary plate was expired didn't have all the paperwork to get it registered in her name got excuse after excuse then 2 days later got a letter from loan company that they was denying the loan because of stipulation deadline that dealership didn't meet!! Finance company didn't even know she was in possession of the car so put $1,035.00 down on it dealership came and got it finally but wanted her to bring it to them knowing that the plates was expired and no insurance So now Mr. Jim manos won't return any calls or emails and she wants her $1,035.00 back she has waited long enough on it so will be taking legal action with the indiana attorney General office Monday morning!!! More
by shonwelty
Employees Worked With
Jeremy Wilson
November 05, 2021
Enjoyed buying my Forte here. Clean, brand new building with a professional staff & Farah was very helpful. Got me a good deal me & I highly recommend asking for her. with a professional staff & Farah was very helpful. Got me a good deal me & I highly recommend asking for her. More
by Karly Marble
Employees Worked With
Farah Hamada
October 23, 2021
I recently visited your location and was assisted by Kevin Darby. He was patient and knowledgeable in helping me find a vehicle within my price range. I would definitely refer and return to your locatio Kevin Darby. He was patient and knowledgeable in helping me find a vehicle within my price range. I would definitely refer and return to your location in the future due to his help. More
by christyc7760
Employees Worked With
Kevin Darby
