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Napleton Kia of Carmel

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
3.2
187 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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4500 E 96th Street

Indianapolis, IN

46240

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Showing 187 reviews

November 23, 2021

Very disappointing experience. Each time we spoke with the sales person the price went up. We ended up walking away from the purchase. More

by gingNindy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
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Nov 25, 2021 -

Napleton Kia of Carmel responded

Hi, thank you for your honest feedback. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (317) 251-1441 and we will do our best to make this better.

November 23, 2021

Kaitlyn an Megen did great service an I highly recommend going to this dealership 10/10 best dealership around More

by Bamweiss12347
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Statzer
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Nov 23, 2021 -

Bamweiss12347 responded

Best car lot around

November 23, 2021

Great service from Kaitlyn and Megan! Very friendly and easy to work with! I would definitely go back! More

by Joe Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lee, Josephine Crawford
Report | Print
Nov 25, 2021 -

Napleton Kia of Carmel responded

Hi Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Kia of Carmel! We hope you continue to choose us for all your automotive needs! Take care!

November 23, 2021

awesome service! had a great experience! everyone was super cool especially kaitlyn. great customer service skills!! More

by marcellamiller2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kaitlyn statzer
Report | Print
Nov 25, 2021 -

Napleton Kia of Carmel responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

November 21, 2021

New facility is gorgeous & I love my new K5. Thanks again to Kia of Carmel. More

by Jenny Cassey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farah Hamada
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Nov 24, 2021 -

Napleton Kia of Carmel responded

Hello Jenny, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 21, 2021

The nicest dealer I've been in, it's brand new & so gorgeous, && it's Kia! Highly recommend. More

by Patty Vista
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farah Hamada
Report | Print
Nov 25, 2021 -

Napleton Kia of Carmel responded

Hi Patty, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 20, 2021

Bought my new Carnival here. Not easy to find one but somehow, Kia of Carmel seems to get them in. Great looking store & friendly staff made buying easy More

by Mitch Flyer
Recommend Dealer
Yes
Employees Worked With
Farah Hamada
Report | Print
Nov 23, 2021 -

Napleton Kia of Carmel responded

Hello Mitch, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 20, 2021

Picked up my new Kia Forte here. They had plenty to pick from despite hearing about shortages. More

by Rich Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farah Hamada
Report | Print
Nov 23, 2021 -

Napleton Kia of Carmel responded

Hello Rich, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

November 20, 2021

Great experience all around! Got my new Telluride from the crew at Kia of Carmel & it was 5 stars start to finish. More

by Sierra Gomez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farah Hamada
Report | Print
Nov 23, 2021 -

Napleton Kia of Carmel responded

Hello Sierra, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

November 19, 2021

Got my brand Stinger here at a brand new dealership. Farah was great. Very happy More

by Sherman Shelley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farah Hamada
Report | Print
Nov 22, 2021 -

Napleton Kia of Carmel responded

Hi Sherman, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

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