Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Kia of Carmel
Indianapolis, IN
186 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 186 reviews
March 01, 2022
Farah was very helpful! She made sure I got a vehicle that was fit for me ! I would 10/10 recommend her ! She made sure I got a vehicle that was fit for me ! I would 10/10 recommend her ! More
by Sharris365
Employees Worked With
Liz Zato, Danielle Lee, Josephine Crawford, Jeremy Wilson
January 27, 2022
Excellent approach they have friendlyLooking ,explain Excellent approach they have friendly Looking ,explain things clearly ,transparency is also seen during my visit Excellent approach they have friendly Looking ,explain things clearly ,transparency is also seen during my visit More
by abulegw
Employees Worked With
Farhan
January 15, 2022
No pressure, friendly salesman, Jose Plasencia made buying a car easy. He was sincere and really cared about our needs. Didn't try to "sell up" what we didn't need. Not your typical car salesman. buying a car easy. He was sincere and really cared about our needs. Didn't try to "sell up" what we didn't need. Not your typical car salesman. More
by dgreen8279
Employees Worked With
Jose Plasencia
January 06, 2022
Best car-buying experience I have had in last 30 years hands down - and Rafal, Rashid and Ashley made that possible. I will be buying my next car from Napleton Kia of Carmel! hands down - and Rafal, Rashid and Ashley made that possible. I will be buying my next car from Napleton Kia of Carmel! More
by Liz
Employees Worked With
Rafal
December 18, 2021
This dealership tried to pull the classic bait and switch by refusing to sell me the car for the advertised price. They said I had to pay an additional $2300 for the “Napleton Experience” which includes car by refusing to sell me the car for the advertised price. They said I had to pay an additional $2300 for the “Napleton Experience” which includes car washes, free tows of up to 10 miles, and tiny pieces of plastic on the door edges. Things that I didn’t want or need. Places like this give car dealerships in general a bad reputation. More
by AC Smyth
Employees Worked With
Brandon
