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Napleton Kia of Carmel
Indianapolis, IN
187 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 187 reviews
October 21, 2020
If was a pleasure working with Wilmer He made the process flawless & welcoming. I would recommend this dealership for anyone who wants to buy a car. flawless & welcoming. I would recommend this dealership for anyone who wants to buy a car. More
by paullawrence
Employees Worked With
Wilmer Bustillo
October 15, 2020
Gwen Patrick Garrett She was wonderful from beginning to Gwen Patrick Garrett She was wonderful from beginning to end her customer service was excellent friendly and age made sure we was comfortable and Gwen Patrick Garrett She was wonderful from beginning to end her customer service was excellent friendly and age made sure we was comfortable and she kept checking on us and most definitely a people person I would send more customers her way More
by Slbrandon73
Employees Worked With
Gwen Patrick Garrett
October 10, 2020
I just came in for service and left with a new car! Great customer service! Alejandro and Russ were both super helpful and got me a good deal. Thank you!😁 customer service! Alejandro and Russ were both super helpful and got me a good deal. Thank you!😁 More
by Ing.alvarezc
Employees Worked With
Jeremy Wilson
October 05, 2020
I came into the dealership with a pretty good idea of what I wanted. after driving around in a 2009 for the last 5 years, Gwen, Garrett and Victor helped me walk out in a brand new 2021 for an affordable what I wanted. after driving around in a 2009 for the last 5 years, Gwen, Garrett and Victor helped me walk out in a brand new 2021 for an affordable price! Gwen was incredible in helping me every step of the way! More
by briannarenee723
Employees Worked With
Gqen mcdonald
October 04, 2020
Extremely helpful and willing to do everything you need to get the best deal for you. I went to 4 seperate dealers and Napleton came out on top by leaps and bounds. A much, much better APR, better monthl to get the best deal for you. I went to 4 seperate dealers and Napleton came out on top by leaps and bounds. A much, much better APR, better monthly payment, and just better vehicles then any of the other dealers. Moises Villa and Victor Aguilar were a perfect team! They have won my business forever and anyone else I know of looking for a car. This is not empty praise and I almost NEVER take the time to do this, but this time it is more than deserved. Thank you! More
by rshelley51
Employees Worked With
Moises Villa : sales. Victor Aguilar : Finance manager
October 02, 2020
Young, pleasant and energetic staff. We felt like our salesperson was interested in our concerns and made sure we were satisfied. I would recommend a friend for sure. Our salesperson was Marcus. He was salesperson was interested in our concerns and made sure we were satisfied. I would recommend a friend for sure. Our salesperson was Marcus. He was wonderful. More
by Abebi57
Employees Worked With
Marcus, Liz Zato, Danielle Lee, Josephine Crawford, Jeremy Wilson
September 16, 2020
My experience has been amazing!! Gwen was so sweet and really fought for me to get the best rate. Sergio, Donna and Victor were also incredible to work with!! I was royally screwed over by the last place really fought for me to get the best rate. Sergio, Donna and Victor were also incredible to work with!! I was royally screwed over by the last place I bought a car, and I appreciate everything they did to fix me up and make my husband and I happy. More
by kirstintposey
Employees Worked With
Gwen
