Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Kia of Carmel
Indianapolis, IN
187 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 187 reviews
November 24, 2020
Customer service provided by the whole crew was amazing. Specially Moises and Alejandro have been very helpful by giving me different car options to trade in my car. Specially Moises and Alejandro have been very helpful by giving me different car options to trade in my car. More
by Belennon1
Employees Worked With
Moises, Alejandro
November 22, 2020
Excellent service all around. Big Shout out to James Stegall, Patrick Hertz and Zagreb Valentine. The utmost in professionalism! Would definitely buy from them again! Stegall, Patrick Hertz and Zagreb Valentine. The utmost in professionalism! Would definitely buy from them again! More
by FMFDOC2112
Employees Worked With
Zakeen Valentine
November 21, 2020
Go today to see Marcus or Cavender! Great guys, great experience! This Kia dealership has superior customer service and car options! Hassle free. I love it! experience! This Kia dealership has superior customer service and car options! Hassle free. I love it! More
by Notamomcar
Employees Worked With
Marcus, Cavender
November 21, 2020
Looked all over the state for a manual GT. Found one at Napleton's. Gwen was super helpful and Patrick did his part to make it happen. Couldn't be happier with the sales department and extremely happy with Napleton's. Gwen was super helpful and Patrick did his part to make it happen. Couldn't be happier with the sales department and extremely happy with my new car. #Savethemanuals! Big thank you to Gwen. 5 stars. More
by redrc512001
Employees Worked With
Gwen, Patrick
November 17, 2020
Napleton Kia is a stand up dealership! Took great care of me and my car! Got a loaner, awesome customer service! Dealer is in Carmel. I’ll be back! me and my car! Got a loaner, awesome customer service! Dealer is in Carmel. I’ll be back! More
by warnercbus
Employees Worked With
Brittany and her service manager!
October 30, 2020
Had a great experience with Gwen and Zakeen, I absolutely love my vehicle, thanks guys you are truly God sent! I would recommend them time and time again! love my vehicle, thanks guys you are truly God sent! I would recommend them time and time again! More
by Sidjessb1
Employees Worked With
Zakeen valentine, Gwen
October 27, 2020
This place is amazing, they were very patient with everything considering I had a credit score of 574- I came to get a 2019 Nissan Rouge but left with a 2021 Kia Sportage for only $100 more. I will re everything considering I had a credit score of 574- I came to get a 2019 Nissan Rouge but left with a 2021 Kia Sportage for only $100 more. I will recommend this place to anyone. When you come I will recommend Alejandro to work with, he is very patient, respectful, and very knowledgeable. COME HERE FOR YOUR NEW CAR. More
by Sherly
Employees Worked With
Alejandro
October 27, 2020
Worked with Zach who was amazing. Really nice, down to earth guy who made this a great experience. Also was able to get the deal I wanted. Thanks so much!! earth guy who made this a great experience. Also was able to get the deal I wanted. Thanks so much!! More
by Jasonstjohn77
Employees Worked With
Zach
October 27, 2020
Alejandro and Gwen took great care of us and helped us step into a 2021 Telluride. Excellent customer, went above and beyond collaborating with the manager Patrick and GM to make sure we felt comfortable step into a 2021 Telluride. Excellent customer, went above and beyond collaborating with the manager Patrick and GM to make sure we felt comfortable with the purchase. More
by Taylor S.
Employees Worked With
Patrick Hertz
October 26, 2020
By far the best experience I’ve had dealing with cars. Gwen had wonderful costumer service and helped put me in something I loved. They worked very hard with getting me something that was perfect for me Gwen had wonderful costumer service and helped put me in something I loved. They worked very hard with getting me something that was perfect for me so a huge shout out to everyone who helped Garrett, Gwen, Victor, and Patrick I appreciate you all. More
by Maddy
Employees Worked With
Gwen garret Victor patrick
