Napleton Kia of Carmel

We had an amazing experience buying our first Kia at Napleton Kia of Carmel. They helped ease the stress of buying a vehicle and were extremely professional. Jim is a salesman we would give our business Napleton Kia of Carmel. They helped ease the stress of buying a vehicle and were extremely professional. Jim is a salesman we would give our business to as long as he is in the business! Our finance guy Victor was amazing with getting us a killer deal. This place has definitely earned future business with us! More

Mitch is the best he did a really good job on selling me a car today and got me in and out fast and I enjoyed that . a car today and got me in and out fast and I enjoyed that . More

This dealer engages in shady sells tactics, and tries to add a ridiculous $2000 or more add on package to their used vehicles. The package is not optional. This dealer will do everything they can to get you add a ridiculous $2000 or more add on package to their used vehicles. The package is not optional. This dealer will do everything they can to get you into the dealership, and anything they can to avoid giving you an actual out the door price. I inquired through Truecar about getting an out the door price on a vehicle that I was interested in. I am an out of state buyer, so this should be an easy, transparent request. Not at all the case. At one point a lady from the dealership called me and asked me if I could come in today or make an appointment for today. When I told her I was out of state, she explained that she would send my information over to an out of state manager, who would get back to me in about a week, what a joke. She further explained that the dealership is very busy, and that is why the week time frame. Just a minute earlier this double talking floozy was desperately trying to get me into the dealership immediately. I asked her if I walked into the dealership would they turn me away, since they are so busy with appointments. This obviously stumped the poor woman, because I was met with silence. After asking for a general manager or customer relations manager to call me back, a sales guy called me later. He was pleasant, but when I asked him about the $2000 add on, he tried explaining what a value it was. He even told me about the maintenance package. I reminded him that it is probably impractical for me to drive over a 1000 miles for an oil change, lol. I told him I was unwilling to pay for any ridiculous "hidden" package. I asked him to find out the lowest out the door price and get back to me. He told me that he would check with a manager and call me back. I never heard back. Long story short, this is an unethical, shady dealership that engages in horrific business practices, and has terrible customer service. Read some of the other reviews, there is a pattern here. Steer clear and take your business elsewhere. More

Great experience shopping for my first car. I was greeted by the salesperson. He was patient and listened to what I wanted and needed. Will definitely pass the word. by the salesperson. He was patient and listened to what I wanted and needed. Will definitely pass the word. More

Nitemare Wish i read reviews before doing business. not enough room to write my whole experience. Wont ever go or recommend anyone. After almost 10 times back&forth over a repair that was not originally ma enough room to write my whole experience. Wont ever go or recommend anyone. After almost 10 times back&forth over a repair that was not originally made .Kept my car a mos to get a part &installed. Tried to even sell me a rip off repair warranty for high interest rates Servicemanager dishonest ,rude disrespectful unprofessional.Still my car dont run any better than before repairs. They should be shut down for having dishoneat employees working for a creditable dealership. More

Was VERY helpful. Gave me all the information I needed. As an 18 year old first buyer it was an amazing experience! Alejandro is so kind and very helpful! As an 18 year old first buyer it was an amazing experience! Alejandro is so kind and very helpful! More

Super helpful and friendly staff. Would definitely recommend this location to anyone who wants an easy experience finding a car. Mitch was great and made my experience so much better!! recommend this location to anyone who wants an easy experience finding a car. Mitch was great and made my experience so much better!! More

Leased a new Kia from Napleton in Carmel. Can not say enough about the Excellent customer service. Mitchell Evans is Polite, courteous, and above all straight forward in negotiating. Would highly recom enough about the Excellent customer service. Mitchell Evans is Polite, courteous, and above all straight forward in negotiating. Would highly recommend Napleton Kia. More

I am so glad I can to the Napleton Kia, everyone there worked so hard to get us the best deal possible and you could tell they really wanted you to not feel pressured! They did a great job at being flexib worked so hard to get us the best deal possible and you could tell they really wanted you to not feel pressured! They did a great job at being flexible with us and giving us all the information we asked for! More

These folks know their jobs!!! Talk to Gwen McDonald And her Dad Garrett. They got us the payment we wanted. We are sooo happy. Woohoo!! her Dad Garrett. They got us the payment we wanted. We are sooo happy. Woohoo!! More