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Napleton Kia of Carmel
Indianapolis, IN
187 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 187 reviews
January 25, 2021
DO NOT trust this dealership. We found a car online that had a really good price, but when I spoke to other KIA dealerships, they cautioned me to question Napleton's price because it is a "bait and switch". had a really good price, but when I spoke to other KIA dealerships, they cautioned me to question Napleton's price because it is a "bait and switch". I called and spoke to Kalob- I directly asked him if the "dealer price" included any discounts that you had to qualify for. He assured me the "dealer price" was the actual price and the only difference whould be (tax, title, and processing". I let him know I was driving 2 hours to get there and I did not want to have any tricks when I got there. He told me, "That is the actual price of the car". Well they LIED!! My son and I drove 2 hours just to find out that price of the car was actually several thousand dollars higher!! I DO NOT LIKE being LIED to. Total BAIT AND SWITCH!! DO NOT TRUST THEM! We are going to the Office of the Attorney General to file a complaint! This false advertising MUST STOP!!! More
by larrycoldwater
Employees Worked With
Kalob
January 23, 2021
Mitch and the rest of the team at Napleton Kia were a pleasure to do business with today. Mitch answered my numerous questions and worked out a fair deal for both sides. Highly recommend Napleton and e pleasure to do business with today. Mitch answered my numerous questions and worked out a fair deal for both sides. Highly recommend Napleton and especially Mitch Evans. More
by Brianbonnett
Employees Worked With
Mitch Evans
January 19, 2021
This is a great dealership, Gwen and her staff was great in helping us purchase our Kia Telluride. Have bought many new vehicles in the past, and not had the experience that I had at Napleton! will purchase in helping us purchase our Kia Telluride. Have bought many new vehicles in the past, and not had the experience that I had at Napleton! will purchase here again!! More
by Jim
Employees Worked With
Gwen
January 14, 2021
Everyone at Napleton KIA of Carmel were kind, welcoming, and informative. Overall, my first leasing experience was satisfying and I would recommend others to shop there. and informative. Overall, my first leasing experience was satisfying and I would recommend others to shop there. More
by Danielle M
Employees Worked With
Mitchell Evans, Christy Scott
January 12, 2021
Mitch was able to keep me entertained and managed to get me well put together deal tailored to my needs. I will be referring my closest people to napleton kia in Carmel. me well put together deal tailored to my needs. I will be referring my closest people to napleton kia in Carmel. More
by Nathangdev
Employees Worked With
Mitchell Evans
January 11, 2021
Perfect dealer kia of carmel is the perfect car service to go to if you want a new car go to napleton kia of carmel they are friendly and nice and will help you out to go to if you want a new car go to napleton kia of carmel they are friendly and nice and will help you out More
by Dukens pierre
Employees Worked With
jordy and gwen
January 07, 2021
Rashid Attahirou was an excellent car salesman. Kind...calm under pressure and even followed me home with thecar I drove to the dealership and i drove my new vehicle home Kind...calm under pressure and even followed me home with thecar I drove to the dealership and i drove my new vehicle home More
by David
Employees Worked With
Rachid
January 03, 2021
I want to thank Moises for working hard to help me get exactly what I wanted! Very pleased with my purchase. The whole team was professional and extremely kind! exactly what I wanted! Very pleased with my purchase. The whole team was professional and extremely kind! More
by vserviss
Employees Worked With
Moises Villa
