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Napleton Kia of Carmel
Indianapolis, IN
187 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 187 reviews
April 07, 2021
Had a great experience at Napleton Kia. Probably the best new car buying experience I have had. Matt M my salesman was very transparent with everything and wonderful to work with. I would recommend Ma best new car buying experience I have had. Matt M my salesman was very transparent with everything and wonderful to work with. I would recommend Matt and Napleton Kia. More
by MK
Employees Worked With
Matt M
April 06, 2021
I REALLY enjoyed working with Alejandro Noyola at Napleton Kia of Carmel who sold me my 2019 Challenger GT! He answered all of my questions and made sure I was totally satisfied with my test drive, c Napleton Kia of Carmel who sold me my 2019 Challenger GT! He answered all of my questions and made sure I was totally satisfied with my test drive, car options, and the final sale. He provided great customer service and was a top notch salesman! More
by TimikaS
Employees Worked With
Alejandro Noyola
April 03, 2021
They are nice, if you wanna buy a car you should come here, make sure you came with time(most for the paperwork) but yes! They absolutely have what you need! here, make sure you came with time(most for the paperwork) but yes! They absolutely have what you need! More
by Vanessa Ortiz
Employees Worked With
Jose Plasencia
April 01, 2021
Trevor Spinola was very helpful in creating a good experience. Very satisfied with how smooth the process went. I am happy with the vehicle and price. experience. Very satisfied with how smooth the process went. I am happy with the vehicle and price. More
by plumberjon71
Employees Worked With
Trevor Spinola
March 31, 2021
My wife and I came to trade in our kia forte and buy our first Family car. Of coarse with any decent dealership, we expect good service, but sales rep. ,Jose Palasencia, went above and beyond for our family first Family car. Of coarse with any decent dealership, we expect good service, but sales rep. ,Jose Palasencia, went above and beyond for our family. We have bought from dealers before, and my wife and I both agree that this was the best sales rep we have had the pleasure of buying a car from. He was honest, genuine, considerate, with a great attitide and sense of humor. With his help, we were able to get the perfect family car for us, A 2016 Ford Explorer that we love. This is a dealership I would reccomend to anyone, especially if the hire great individuals like Jose. Again we thank you for everything man! More
by Antavian
Employees Worked With
Jose Palasencia
March 28, 2021
What an amazing experience working with Jose Plasencia at Napleton Kia of Carmel! He made buying a kia a great experience. He was really personable, kind, informative and genuine. He promised he would work h Napleton Kia of Carmel! He made buying a kia a great experience. He was really personable, kind, informative and genuine. He promised he would work hard to get us a good price and when it came time, he made good on his word! If your looking for a car and hate the B.S. that usually goes along with it, GET JOSE TO HELP YOU. You won't regret it! (We bought a 2021 Sorento SX X-line) More
by tkrancourt
Employees Worked With
Jose Plasencia
March 28, 2021
Thank you Jose Plasencia at Napleton Kia of Carmel! My wife and I had the pleasure of working with Jose to buy a 2021 Kia Sorento SX X-Line. He was patient, knowledgeable, professional and courteous. He m wife and I had the pleasure of working with Jose to buy a 2021 Kia Sorento SX X-Line. He was patient, knowledgeable, professional and courteous. He made the whole process easy. I would highly recommend asking to work with Jose if you're in the market for a car! Thanks again Jose! More
by Mrb89
Employees Worked With
Jose Plasencia
March 27, 2021
Had a great experience at Napleton Kia of Carmel. Our sales rep Rachid was very patient and met every one of our needs and helped us drive away in a new Kia K5. Ask for Rachid he will take care of you. sales rep Rachid was very patient and met every one of our needs and helped us drive away in a new Kia K5. Ask for Rachid he will take care of you. More
by cterrell73
Employees Worked With
Rachid
February 21, 2021
The service at napleton kia of Carmel was great! Moises Villa helped us find a car and helped get an excellent deal on it. Overall very satisfied with the service here! Villa helped us find a car and helped get an excellent deal on it. Overall very satisfied with the service here! More
by Clglauber0
Employees Worked With
Moises Villa
