Napleton Kia of Carmel

Worse customer service possible. Would give minus stars if an option if an option More

Joshua was great to work with! Highly recommend him and would definitely come work with him again! Go see him if you need a vehicle! would definitely come work with him again! Go see him if you need a vehicle! More

Thank you alejandro.noyola for k5 gt line Came threw for Thank you alejandro.noyola for k5 gt line Came threw for me thank you everybody at kia for the k5 I cant wait to drive it Thank you alejandro.noyola for k5 gt line Came threw for me thank you everybody at kia for the k5 I cant wait to drive it More

Jose was great! From the moment we walked in the door, Jose was great! From the moment we walked in the door, to the moment we hit the finance desk Jose was courteous, respectful, insightful and kind. 10/ Jose was great! From the moment we walked in the door, to the moment we hit the finance desk Jose was courteous, respectful, insightful and kind. 10/10 would buy again! Edit to this review : although Jose was very nice and helpful while trying to register our new car we found out we cannot because the dealership is past the window to send the title to the BMV. Seems like this isn’t the first issue they have had with titles. Called multiple times with each time someone saying they would call us back and never once did. Left multiple messages and still having to track them down. Costumer service needs work. Should not have to go through all this for a clear mistake they made. Would not recommend this dealership if you are looking for a seamless transaction after you purchase. More

Found the vehicle I wanted on the website .Filled out Found the vehicle I wanted on the website . Filled out all the info and made an appointment to see it . Trevor Spinola showed we the vehicle and expl Found the vehicle I wanted on the website . Filled out all the info and made an appointment to see it . Trevor Spinola showed we the vehicle and explained how everything worked . He and Ashley Howell were very helpful in getting me in the car I wanted ..very easy and stress free. More

Thanks Josh Royer so much for earning my bussiness!!!! You were so helpful friendly and patient with me!!!! When i walked in you told me you are holding the keys to your new kia k5 and you were so right!! You were so helpful friendly and patient with me!!!! When i walked in you told me you are holding the keys to your new kia k5 and you were so right!!!! I love me car come see Josh for your new or used car!!!!! More

Josh R worked really hard to find the car that was best for me and my family. Thanks for your help and will definitely recommend Napleton kia. for me and my family. Thanks for your help and will definitely recommend Napleton kia. More

I had a fantastic experience! I highly recommend my Sales Consultant Jose Plasencia. He is experienced, knowledgeable about all inventory and policies. I had a great experience. Thank you Jose and all of Na Consultant Jose Plasencia. He is experienced, knowledgeable about all inventory and policies. I had a great experience. Thank you Jose and all of Napleton Kia of Carmel. More

Cory Wiggins was the sales guy that helped me. He worked really hard to make me happy and was super friendly and positive throughout. Buying a car is not usually fun, but he was great to work with. 10/10 wo really hard to make me happy and was super friendly and positive throughout. Buying a car is not usually fun, but he was great to work with. 10/10 would come back to Cory. More

Went there to get a tire change that I had under the warranty that I purchase when I bought the car which covers my tires and rim on my car, paid an extra 3K for. Got there at 8:15am and left at 11:10am warranty that I purchase when I bought the car which covers my tires and rim on my car, paid an extra 3K for. Got there at 8:15am and left at 11:10am there were 3 people in front of me and they were in and out within a 1 hour and a half. But the service department spent 2 and a half hours trying to convince me that my warranty was not valid even though it was on the paperwork. Granted that I only had the car for last than 2 months so how would the warranty not be valid. I felt like that they were trying to get me to pay so they wouldn't have to go through the warranty company. They finally got it resolved and changed my tire, not only that they left dirty foot prints in my car when they was done. I had my K5 for a little last than 2 months love my car but there service department sucks. I have been to 2 different Kia service departments and received poor service from both. The other one on Shadeland don't never answer there phone. When my lease is up I won't be getting another Kia if they can't handle minor problems how they going to fix major ones. More