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Napleton Kia of Carmel
Indianapolis, IN
187 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 187 reviews
December 04, 2024
Avoid these guys, they advertise a price and when you go to their dealership they threw $5000 for fees :) !!! The fees are taxes (should be around $1400) and the rest are wheel lock, cleaning shine fee, xx to their dealership they threw $5000 for fees :) !!! The fees are taxes (should be around $1400) and the rest are wheel lock, cleaning shine fee, xx fee !!! The advertised price was $20,750 and when I showed up they told me first of all the OTD (out the door) price is $25,xxx .. and he is talking fast explaining how they price their cars and stuff like that .. so I stopped him telling him that tax which is 7% ($1452) what is the remaining other than doc fee?? He started adding some number God knows what they were !! I was paying cash so no finance fee or interest rate or or ... Just be aware and check your deals before you sign anything. I read other reviews and they were scammed as well for services that they never received or requested when buying new or used cars!! More
by Mahir She
Employees Worked With
PJ Alejandro
July 23, 2024
Thank you to Rachid for the great experience we had purchasing our vehicle. He was so helpful and informative. We highly recommend him. If you are looking for a new vehicle at Napleton KIA of of Carmel purchasing our vehicle. He was so helpful and informative. We highly recommend him. If you are looking for a new vehicle at Napleton KIA of of Carmel be sure to ask for Rachid. More
by lavena1956
Employees Worked With
July 12, 2024
WORST CUSTOMER SERVICE IN THE WORLD! While we love our new Toyota Sienna, everyone we have worked with has been dishonest and incompetent to say the least. They charged us for wheel lock While we love our new Toyota Sienna, everyone we have worked with has been dishonest and incompetent to say the least. They charged us for wheel locks which were not even on our car, only after my husband called them out on this did they reimburse us. They told us they would submit the registration and pay taxes which they did not. My husband had to call multiple times to follow up and even then, it wasn't until our temp registration had expired that they finally overnighted us the title and paperwork needed to complete the registration. My husband has to take time of work to go and complete the registration and taxes, which by the way the dealership charged us for, so now we are battling to get our money back for this. They also told us that they were waiting to get a second key from the owner and that they would send it to us via mail once they received it. We have had the car for several months now and still have no key. We have called several times to follow up and they will not return our calls. We have had nothing but problems with every department we have talked to, especially sales and would never purchase a vehicle from them again. More
by jajlewis
Employees Worked With
May 10, 2024
Allen was our sales guy who did a pretty good job, but the rest of the experience was not good. No one in there knows what's going on when you have to come back in for anything. My fiancé and I bought a the rest of the experience was not good. No one in there knows what's going on when you have to come back in for anything. My fiancé and I bought a car that had a crack in the windshield that they said they would fix. When she showed up for her appointment, they didn't have her on the schedule and couldn't tell her what was going on. Someone finally told her a 3rd party would be handling it they should be there at some point. After the install, she asked about the packet of paperwork they said they'd have for her. They told her they didn't have anything showing what she paid for the car and couldn't help her. We'll never buy from this place again. 2 months later: After receiving the finance paperwork in the mail, we understand why they didn't want to give us the paperwork while we were there. The finance guy told us he gave the warranty at "no extra cost".... meaning he lowered the interest rate (so the monthly payment wouldn't change) and charged us for the warranty we said we didn't want. We went back to the dealership and of course they played dumb. Told us they would take off the warranty, but still haven't seen a change in the payment or total owed after almost 2 months. When we call them, they tell us the finance guy we delt with isn't there and he'll give us a call.... that never happens. Not sure why he's the only person that can fix this. God forbid he quits. More
by Unhappy5981
March 19, 2024
Worst customer experience you could imagine. Had to battle over new car advertised price and trade-in value for nearly 3 hours. Not once did they show me around the dealership, lounge, service d Had to battle over new car advertised price and trade-in value for nearly 3 hours. Not once did they show me around the dealership, lounge, service dept or offer me a water, coffee or even say hello when I walked in the door for my appointment. Funny how they advertise their pride of offering the "red carpet" treatment on their website. I spent 54K on a new car and I'm still getting emails from their people asking me to make an appt. They dont have a clue. More
by mmm
Employees Worked With
February 14, 2024
I enjoyed my time with the professional expertise and thoughtful people at Napleton Kia. Mike helped with financing the best deal and giving me the best advice. Finance department was great. The process thoughtful people at Napleton Kia. Mike helped with financing the best deal and giving me the best advice. Finance department was great. The process was easy. I will always go back to this store. I love Napleton Kia, they truly do make dreams come true! More
by LAURALUVSJC
February 14, 2024
I had a wonderful experience here. All the employees were wonderful and so friendly! Michael Terzo is the best! I would purchase another vehicle from here and highly recommend to anyo All the employees were wonderful and so friendly! Michael Terzo is the best! I would purchase another vehicle from here and highly recommend to anyone. Thank you More
by JOYKALLENBACH
Employees Worked With
January 30, 2024
Not pleased …sent an email asking about a car did get an email back that just said hi pretty much promoting the sales agent …I asked if the car was on the lot and if it was available with no answers back! N email back that just said hi pretty much promoting the sales agent …I asked if the car was on the lot and if it was available with no answers back! Not very good customer service for someone who is very interested in purchasing a car More
by Wlathan38
Employees Worked With
Amy Bernard
November 07, 2023
I am a senior citizen, and I like to test drive the Vehicle’s comfort before having my wife visit the dealership and test drive it. Recently, I was looking to purchase an Electrical Vehicle (EV). Afte Vehicle’s comfort before having my wife visit the dealership and test drive it. Recently, I was looking to purchase an Electrical Vehicle (EV). After some research, I concluded that KIA has one of the best EV autos. I visited two KIA dealerships. First, Napleton KIA Of Carmel, IN. This dealership is spotless, and I met an outstanding sales rep, Arein. He is a young sales rep. I found Arein very professional, patient, respectful, and knowledgeable. I visited Arein a few times and got an excellent EV education and the EV’s pros and cons, which I greatly appreciated. I highly recommend seeing Arein at Napleton KIA if you want an EV, combustion gas engine, Hybrid, or any other variation. Needlessly, my wife and I traveled a little more than 1 hour to visit a dealership in Lafayette based on an internet advertisement indicating a dealership discount for an EV car. Unfortunately, I found the sales rep dishonest in presenting the auto lease financial information. I found this up as I approached the final lease agreement process and asked for the breakdown of the financial information. I appreciated the Finance Manager's honesty in providing automobile financial information and guidance. We walked away from this dealership. More
by m_hourmozdi
Employees Worked With
Arein Lavizani
