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Napleton Hyundai of Carmel

Indianapolis, IN

3.9
293 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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4200 E 96th St

Indianapolis, IN

46240

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Showing 293 reviews

October 12, 2022

Some time ago I had my car serviced at this dealership. My advisor Kevin took a grat care of both, my car and me. He even performed an extra task that I forgot to mention. He is absolutely awesome and prof More

by vladimir.goloschokin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 17, 2022 -

Napleton Hyundai of Carmel responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kevin here at Napleton Hyundai of Carmel! We hope you continue to choose us for all your automotive needs! Take care!

October 07, 2022

I cannot say enough about Kevin Littlejohn. He was incredibly professional, timely and most importantly, KIND! He never made me feel silly for the questions I asked but was forthright and earne More

by cjofaulkner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Littlejohn
Oct 11, 2022 -

Napleton Hyundai of Carmel responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 01, 2022

We appreciated our experience buying a Palisade from Kogan Hill.Kogan was very patient with us as he explained the impressive technology in the Palisade, and he didn’t rush us through the process. We we More

by dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kogan Hill
Aug 03, 2022 -

Napleton Hyundai of Carmel responded

Hi Dan, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 13, 2022

Excellent customer service. Very knowledgeable on vehicles. Friendly and helpful. Highly addictive and commend this company. More

by christinammast
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Malz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Napleton Hyundai of Carmel responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 06, 2022

Friendliest and most trustworthy staff and guaranteed a quality purchase to fit exactly what you’re looking for More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Terzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Pilkington
Jul 08, 2022 -

Napleton Hyundai of Carmel responded

Hi Sarah, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 26, 2022

These salespeople are stalkers! We expressed interest in one car, then realized that it was a bad year for that model and texted them back to tell them we were no longer interested More

by Judy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis?
Jun 28, 2022 -

Napleton Hyundai of Carmel responded

Hi Judy, we are so disappointed to learn of this situation you have described. Please reach out to us at (317) 848-4200 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

June 22, 2022

Totaled my car and had to come back and get a new one. I got my 2nd brand new car 2022 Hyundai Sonata from Crissy and the experience was just as good as the last one. Forever a loyal customer to this deal More

by Watermelonismc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crissy Burton
Jun 24, 2022 -

Napleton Hyundai of Carmel responded

Hello, we appreciate you choosing Napleton Hyundai of Carmel! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

May 27, 2022

Ordered a car and when I called to inquire for status updates no one was ever available to talk, and no one would ever call me back. Day after day after day of repeated calls and repeated promises of a More

by RobertMc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Schrum
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2022 -

Napleton Hyundai of Carmel responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (317) 848-4200 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

March 19, 2022

Tried to sell me at least $2,000 above MSRP for a new car due to the “market”. I was able to get them to meet me below MSRP after 3 hours of negotiation. More

by Indypacer
Recommend Dealer
Yes
Employees Worked With
Kogan
March 03, 2022

Fantastic Customer Service. They took care of fixing the sensors and even put a full tank of gas in the car for us. Thank you! More

by troper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher
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