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Napleton Hyundai of Carmel
Indianapolis, IN
295 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 295 reviews
November 05, 2022
I wanted to say I was extremely happy and satisfied with my experience at the dealership. My sales rep, RAFI and the GM DEAN SAIDAI were very friendly, professional and accommodating, I have already recomm my experience at the dealership. My sales rep, RAFI and the GM DEAN SAIDAI were very friendly, professional and accommodating, I have already recommended them to my family and friends and look forward to a great relationship going forward. More
by Steve Itsines
Employees Worked With
Rafi and Dean Saidai
October 12, 2022
Some time ago I had my car serviced at this dealership. My advisor Kevin took a grat care of both, my car and me. He even performed an extra task that I forgot to mention. He is absolutely awesome and prof My advisor Kevin took a grat care of both, my car and me. He even performed an extra task that I forgot to mention. He is absolutely awesome and professional. He is definitely the guy who makes me want to bring all my cars to this dealership for any services. Thank you, Kevin More
by vladimir.goloschokin
Employees Worked With
Service department
October 07, 2022
I cannot say enough about Kevin Littlejohn. He was incredibly professional, timely and most importantly, KIND! He never made me feel silly for the questions I asked but was forthright and earne He was incredibly professional, timely and most importantly, KIND! He never made me feel silly for the questions I asked but was forthright and earnest when dealing with a major issue on my vehicle. By far the best service manager I’ve dealt with. More
by cjofaulkner
Employees Worked With
Kevin Littlejohn
August 01, 2022
We appreciated our experience buying a Palisade from Kogan Hill.Kogan was very patient with us as he explained the impressive technology in the Palisade, and he didn’t rush us through the process. We we Kogan Hill.Kogan was very patient with us as he explained the impressive technology in the Palisade, and he didn’t rush us through the process. We were fortunate to have such a conscientious salesperson to help us with our purchase. More
by dan
Employees Worked With
Kogan Hill
July 13, 2022
Excellent customer service. Very knowledgeable on vehicles. Friendly and helpful. Highly addictive and commend this company. Very knowledgeable on vehicles. Friendly and helpful. Highly addictive and commend this company. More
by christinammast
Employees Worked With
July 06, 2022
Friendliest and most trustworthy staff and guaranteed a quality purchase to fit exactly what you’re looking for quality purchase to fit exactly what you’re looking for More
by Sarah
June 26, 2022
These salespeople are stalkers! We expressed interest in one car, then realized that it was a bad year for that model and texted them back to tell them we were no longer interested We expressed interest in one car, then realized that it was a bad year for that model and texted them back to tell them we were no longer interested. Over a week later, they keep calling and texting us. It is completely obnoxious! More
by Judy
Employees Worked With
Luis?
June 22, 2022
Totaled my car and had to come back and get a new one. I got my 2nd brand new car 2022 Hyundai Sonata from Crissy and the experience was just as good as the last one. Forever a loyal customer to this deal I got my 2nd brand new car 2022 Hyundai Sonata from Crissy and the experience was just as good as the last one. Forever a loyal customer to this dealership More
by Watermelonismc
Employees Worked With
Crissy Burton
May 27, 2022
Ordered a car and when I called to inquire for status updates no one was ever available to talk, and no one would ever call me back. Day after day after day of repeated calls and repeated promises of a updates no one was ever available to talk, and no one would ever call me back. Day after day after day of repeated calls and repeated promises of a call back and never a response. Months later, my exact vehicle was inbound and the dealer finally contacted me (first time mind you after months of trying to get in touch with them) to offer me the car, but wouldn't give it to me at the agreed upon price per my order paperwork signed by the sales manager, and instead insisted on a large market adjustment. Ridiculous. I'm not one to write reviews, and a lot of the times when I see reviews like this claiming absurd business practices I think the people writing them are probably a bit crazy, but here I am.. More
by RobertMc
Employees Worked With
