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Napleton Hyundai of Carmel
Indianapolis, IN
296 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 296 reviews
March 18, 2023
We have bought 8 cars from this dealership, and has always been a pleasant experience. Kogan is very professional and friendly. I have recommended him to many friends and family members. always been a pleasant experience. Kogan is very professional and friendly. I have recommended him to many friends and family members. More
by Rachel
Employees Worked With
Kogan Hill
March 18, 2023
Daniella was our salesperson. She was very friendly and knowledgeable but not in anyway pushy. We are able to surprise our daughter with dream car for her birthday! Go visit them She was very friendly and knowledgeable but not in anyway pushy. We are able to surprise our daughter with dream car for her birthday! Go visit them and ask for Daniella! More
by Kendraadams15
Employees Worked With
Daniella Adams
March 17, 2023
This was the most difficult place I have ever dealt with. I had everything ready and set up for them and they still wouldn’t do the sale unless I came to the dealership. Very inconvenient and poor service. I had everything ready and set up for them and they still wouldn’t do the sale unless I came to the dealership. Very inconvenient and poor service. More
by bree92782
Employees Worked With
Paola tibido and dean sadai
March 17, 2023
Daniela was helpful and wonderful to deal with. Once the deal was turned over to, who I assume was the sales manager I was a little disappointed, since the “what we’ll give you” trade in price was Once the deal was turned over to, who I assume was the sales manager I was a little disappointed, since the “what we’ll give you” trade in price was all of a sudden lowered. Also it hadn’t been made clear that the shown price included an incentive that wasn’t available if you took the 0% interest. Both had been presented earlier and not as alternatives. Aside from the “misunderstandings” Daniela was a joy to deal with. Looking forward to seeing how the after sale service is. Love the car. (A 2023 Kona SEL.) More
by jptodd
Employees Worked With
Daniela
