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Napleton Hyundai of Carmel
Indianapolis, IN
296 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 296 reviews
May 31, 2023
Over three months ago, I entrusted my vehicle to Napelton Hyundai for diagnosis and repair of an ongoing issue. To my disbelief, the service center has failed to provide any update or communication regarding Hyundai for diagnosis and repair of an ongoing issue. To my disbelief, the service center has failed to provide any update or communication regarding the status of my vehicle. Despite my repeated attempts to contact your representatives, I have encountered an astonishing lack of responsiveness and professionalism. It is disheartening to be left in the dark without any indication of when my vehicle will be completed. The absence of clear communication and a timeline for resolution is highly unacceptable and demonstrates a severe lack of regard for customer satisfaction. Moreover, the few instances when I have managed to reach someone at the dealership, the staff has displayed rudeness and a dismissive attitude towards my concerns. I entrusted my vehicle to Napelton Hyundai with the expectation of receiving competent service and respectful customer care. Regrettably, my experience has been far from satisfactory. The lack of updates, communication, and professionalism has caused significant inconvenience and distress as well as caused our autistic toddler to miss speech, OT, and PT appointments. - Lindsey & Daniel Harris Regretful owners of a Hyundai Veloster More
by harris.Lindsey.19
Employees Worked With
Ryan
May 19, 2023
Derrick Burns was the reason I bought our vehicle. He was transparent, up front, honest, and went to bat for us during pricing negations. I wouldn’t have bought a car here if it wasn’t for Derrick. Ma He was transparent, up front, honest, and went to bat for us during pricing negations. I wouldn’t have bought a car here if it wasn’t for Derrick. Make sure to ask for him if you find yourself at this location! More
by Risinger.kyle37
Employees Worked With
Derrick Burns
April 28, 2023
I went to Napleton Hyundai Carmel – – it’s in Indianapolis Indiana actually. Drew was my service advisor – he was outstanding!!! Very professional – he cared about my car! he told me the progres Indianapolis Indiana actually. Drew was my service advisor – he was outstanding!!! Very professional – he cared about my car! he told me the progression of my service. He kept me abreast of what was going on! – – I couldn’t believe how professional he was! IT WAS A LOVELY EXPERIENCE. I will go back to that dealership again, and again, if Drew is still working there! He was a GREAT advisor More
by Quakerstate
April 08, 2023
This dealership was worth the stop. I came in looking for something of lesser value and got something more of worth. They are very cooperative with the process. I came in looking for something of lesser value and got something more of worth. They are very cooperative with the process. More
by Joseph
Employees Worked With
Nadeem
April 05, 2023
Nadeem was great, informed and straightforward. I felt like got ok deal, car is great, always want more for $ but feel like we came to reasonable agreement I felt like got ok deal, car is great, always want more for $ but feel like we came to reasonable agreement More
by Dave
Employees Worked With
Nadeem
March 21, 2023
I purchased a new car from Napleton Hyundai and the process was great from start to finish. I worked with Kogan Hill and he was very professional and very knowledgeable about the cars. I would definite process was great from start to finish. I worked with Kogan Hill and he was very professional and very knowledgeable about the cars. I would definitely recommend this dealership to anyone. More
by kmitchell
Employees Worked With
Kogan Hill
