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Napleton Hyundai of Carmel
Indianapolis, IN
293 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 293 reviews
September 19, 2023
I went to buy a 2005 Tacoma - 6 hour drive total and did it twice. The truck was advertised for $14,400. Long story short, the price ended up a thousand dollars more. Then, we had problems - like $9000 w it twice. The truck was advertised for $14,400. Long story short, the price ended up a thousand dollars more. Then, we had problems - like $9000 worth. Front and rear differential, carrier bearing, and u-joints. I finally got in touch with Dean Saidai (Sales MGR?) who offered to buy the truck back from me for what I had paid. This is about 2 months after I bought it. So, I very much appreciate him offering that, but it will still cost me for what I already put it to it to make it drivable and also taxes on buying another vehicle. So, overall, I think Dean did the admirable thing to do although it still puts me in a difficult situation trying to find another truck, getting this one back - 200 miles away. He also offered to fix the remaining issues at his cost, which is fine, but there again, I didn't plan on paying $20,000 - $25000 for a 2005 vehicle. More
by bhansen500
Employees Worked With
Dean Saidai
September 05, 2023
I wasn’t able to find the car I wanted but my salesman Nadeem was very helpful and gave me plenty of other options to look at. He was very attentive & proactive! Nadeem was very helpful and gave me plenty of other options to look at. He was very attentive & proactive! More
by destinyharvey13
Employees Worked With
Nadeem Pitamber
August 25, 2023
The most dishonest dealership I have ever dealt with. They advertise prices on the internet and refuse to honor them. They refuse to honor manufacturer incentives. Pure bait and switch. Stay far, far awa They advertise prices on the internet and refuse to honor them. They refuse to honor manufacturer incentives. Pure bait and switch. Stay far, far away. More
by Dkm
Employees Worked With
William Chavez
June 26, 2023
Very disappointed in this place. After scheduling maintenance a month out, I brought my Genesis in for service and they said they didn't have a technician. Asked why they scheduled m After scheduling maintenance a month out, I brought my Genesis in for service and they said they didn't have a technician. Asked why they scheduled me. They didn't know why they scheduled me. Then turned around and said it would be 5 to 6 hours to get it done. Wouldn't give me a loaner and didn't seem to care. Never offered me anything of convenience. This is actually the 2nd time. First time they had my car for 3 days for an oil change and rim repair, which was scheduled and didn't give timeline until I was there and no loaner then either. I left and contacted the dealer in Noblesville, they are getting me in with a loaner ready for me. They couldn't believe Carmel wouldn't help me and wanted my business. I wouldn't waste my time on Napleton if I was you! More
by T, Oberlander
Employees Worked With
Justin Whitlow
June 10, 2023
Two service appointments made for a recall repair and both times they didn’t get to my car. This last time they actually lost my car on their own lot. Their own employee told me “they are a mess”. both times they didn’t get to my car. This last time they actually lost my car on their own lot. Their own employee told me “they are a mess”. More
by Ann H
Employees Worked With
Dean Saidai and Kevin Pettijohn
May 31, 2023
Over three months ago, I entrusted my vehicle to Napelton Hyundai for diagnosis and repair of an ongoing issue. To my disbelief, the service center has failed to provide any update or communication regarding Hyundai for diagnosis and repair of an ongoing issue. To my disbelief, the service center has failed to provide any update or communication regarding the status of my vehicle. Despite my repeated attempts to contact your representatives, I have encountered an astonishing lack of responsiveness and professionalism. It is disheartening to be left in the dark without any indication of when my vehicle will be completed. The absence of clear communication and a timeline for resolution is highly unacceptable and demonstrates a severe lack of regard for customer satisfaction. Moreover, the few instances when I have managed to reach someone at the dealership, the staff has displayed rudeness and a dismissive attitude towards my concerns. I entrusted my vehicle to Napelton Hyundai with the expectation of receiving competent service and respectful customer care. Regrettably, my experience has been far from satisfactory. The lack of updates, communication, and professionalism has caused significant inconvenience and distress as well as caused our autistic toddler to miss speech, OT, and PT appointments. - Lindsey & Daniel Harris Regretful owners of a Hyundai Veloster More
by harris.Lindsey.19
Employees Worked With
Ryan
May 19, 2023
Derrick Burns was the reason I bought our vehicle. He was transparent, up front, honest, and went to bat for us during pricing negations. I wouldn’t have bought a car here if it wasn’t for Derrick. Ma He was transparent, up front, honest, and went to bat for us during pricing negations. I wouldn’t have bought a car here if it wasn’t for Derrick. Make sure to ask for him if you find yourself at this location! More
by Risinger.kyle37
Employees Worked With
Derrick Burns
