Napleton Hyundai of Carmel

Both customer service and auto service/repair are significantly lacking at Napleton Hyundia Carmel dealership in Indiana. My wife scheduled our 2017 Santa Fe for a diagnostic test as the engine oil c significantly lacking at Napleton Hyundia Carmel dealership in Indiana. My wife scheduled our 2017 Santa Fe for a diagnostic test as the engine oil consumption rate was highly excessive. We were told performing an engine oil consumption test would take a week or two. Two weeks had passed, and no follow-up from Napleton Hyundai. When my wife called the dealership to get a status on our vehicle, the customer service rep made it difficult for her just to be transferred to auto service. The rep would ask for my spouse's contact information. The vehicle was already at the dealership, and they had our contact information in their database. This issue occurred two more times, and my wife never got in contact with a live service person. We received texts as our primary communication. These reps were told to make her the primary point of contact as I am typically unavailable during their business hours. Rather than contacting my wife as requested, the dealership continued to contact me, and I would play middle person so that she could communicate with their service department. Three weeks after the vehicle was dropped off at the dealership, the auto service sent me, via text, a slew of diagnostic issues they recommended to be fixed. One of which was an engine gasket issue that we had fixed nearly a month prior. The dealership refused to run the consumption test. We brought the vehicle back to our local shop, certified mechanics. We reassessed the issue and found no fault with the gasket. The mechanic checked the other issues and documented the findings. I texted the Napelton service department and told them that no faults were found in reference to the gasket. I also asked where I could send the local mechanics' findings, and the dealership was not interested in seeing them. The dealership offered to fix the issues, and our cost would be out of pocket. So, in essence, the dealership wanted to charge me for an already fixed gasket issue and other repairs unrelated to the excessive engine oil consumption. We also find it quite shady that when we picked up the vehicle after service hours, there was an excessive amount of engine oil on the engine cover. This was documented in the dealer's work order as well as the local repair shop. The oil was fresh, and by this time, the dealership had the vehicle for a month. Both customer and automobile service was subpar, to say the least, at Napleton Hyundai of Carmel. We had a horrible experience and would not recommend this dealership to anyone. More

I got my car serviced at Napleton Hyundai and had great customer service. Robert Turner was great to work with, will definitely refer my friends and family. customer service. Robert Turner was great to work with, will definitely refer my friends and family. More

This dealership has had my vehicle for 12 days and they still have not completed the diagnostic. The staff are never available to provide update on my car. Currently they have had my car for 12 days and still have not completed the diagnostic. The staff are never available to provide update on my car. Currently they have had my car for 12 days and the only response I have received is that they are backed up. Additionally, I purchased my vehicle as "Certified Pre-Owned". However, no one has been able to locate my COP registration number. They state that Napleton is "2nd to none since 1931". They further state that they will "have you back on the road in no time". Clearly, in my situation, they cannot live up to the claims within their name. More

I love the place everyone here helps get things done when I’m service and sales. Thanks guys. I’m service and sales. Thanks guys. More

awesome place, very friendly and knowledgeable workers. Daniella and Tyler are amazing to work with. Daniella and Tyler are amazing to work with. More

Tyler is a Rockstar! ! Got me an amazing deal on my new truck. Super friendly and went over all the paperwork with me. Definitely ask for him!!! Will be buying my next pur ! Got me an amazing deal on my new truck. Super friendly and went over all the paperwork with me. Definitely ask for him!!! Will be buying my next purchase from him! More

I have been buying and servicing vehicles here for the last 4 years and have had a pleasant experience every single time, nice and friendly staff always willing to work with you last 4 years and have had a pleasant experience every single time, nice and friendly staff always willing to work with you More

Ive used Napleton Hyundai of carmel for years now and always had the best times when i go there. 3 Cars in and planning on getting a 4th. Amazing dealership and amazing staff always had the best times when i go there. 3 Cars in and planning on getting a 4th. Amazing dealership and amazing staff More

I have leased 2 vehicles from them, they always have a better selection of inventory compared to other Dealers in the area. The staff is always very professional and a pleasure to work with. I’m looking f better selection of inventory compared to other Dealers in the area. The staff is always very professional and a pleasure to work with. I’m looking forward to pick out my new 2024 model from them very soon. More