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Napleton Hyundai of Carmel
Indianapolis, IN
295 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 295 reviews
December 01, 2017
Meh A check was submitted too early and was given misinformation about my $$ due back to me.Brad did his best to help with the check owed to me. I feel li A check was submitted too early and was given misinformation about my $$ due back to me.Brad did his best to help with the check owed to me. I feel like since the deal was done there was 0 urgency. I was once hung up on and never called back when asked for a manager More
by mark.baltierra
Verified CustomerEmployees Worked With
Brad Joseph, Jay Simrell
November 28, 2017
Happy with my new Sonata I don’t appreciate your asking this of me. The only reason that I am giving you a review at all is because of how well I was treated by Steven and Ja I don’t appreciate your asking this of me. The only reason that I am giving you a review at all is because of how well I was treated by Steven and Jay. They made me a very happy lady when I purchased my new car. More
by norakasten
Employees Worked With
Jay Simrell Steven Larson
November 27, 2017
Great Service Working with Napleton Hyundai was a great experience! The Cathy and the rest of the staff were very friendly and helped me find exactly what I wanted. Working with Napleton Hyundai was a great experience! The Cathy and the rest of the staff were very friendly and helped me find exactly what I wanted. More
by andi1
Employees Worked With
Cathy Pimley
November 26, 2017
check out sales experience went well. time to see the finance manager was a little longer than I would have liked. check out time was close to a two hour wait. sales experience went well. time to see the finance manager was a little longer than I would have liked. check out time was close to a two hour wait. More
by sherrym16
Employees Worked With
christian modory
November 25, 2017
Elantra Purchase Very pleased with the experience and have recommended the dealership to friends. Previous Honda and Toyota owner and was nervous about the switch. I Very pleased with the experience and have recommended the dealership to friends. Previous Honda and Toyota owner and was nervous about the switch. I'm pleased with my decision and love my Elantra. More
by marylynnkelly58
Employees Worked With
Angie, Sean, David, Michael, Steve Larson
November 23, 2017
Shari's 2018 Santa Fe Chris Modory and Jay wsorkef to get us the deal we wanted. We communicated via email and phone during negotiations. Delivered on time and what we wa Chris Modory and Jay wsorkef to get us the deal we wanted. We communicated via email and phone during negotiations. Delivered on time and what we wanted. More
by chuck.knox
Employees Worked With
Chris Modory, Jay Simrell
November 22, 2017
New lease I was impressed with the staff and their ability to work with my specific situation. I thought I was going to have to buy out my old lease, but Cathy I was impressed with the staff and their ability to work with my specific situation. I thought I was going to have to buy out my old lease, but Cathy was very helpful, as was the rest of the team to help me get into a great, new car. More
by smbrown2
Employees Worked With
Cathy
November 19, 2017
The Fun Of Buying A New Car This car buying experience has been fantastic. If 6 months ago some one was saying I would be buying a new Hyundai, I would have thought them crazy ,b This car buying experience has been fantastic. If 6 months ago some one was saying I would be buying a new Hyundai, I would have thought them crazy ,but, one test drive was all it took. I traded in a mini van that somehow became to big for our family of two, so, we decided to pick out a sedan. I test drove a Camry,Accord , Nissan and a Chevy Malibu. In my opinion the Sonata offered a better ride, a quieter cab,better handling, and more safety features. I just enjoy driving it. We took a trip to Nashville IN using the backroads and after we got there, I didn't feel tired or fatigued. At my age 71 this was great. I think you could pay more, but, you can't find a better value than Hyundai. More
by howardrinas
Employees Worked With
Jamie Sadler
November 19, 2017
Hyundai Santa Fe Sport I had a great experience all around. Kevin was thorough and patience with me. I appreciate the entire staff staying late to help me secure this new ve I had a great experience all around. Kevin was thorough and patience with me. I appreciate the entire staff staying late to help me secure this new vehicle. More
by yehdawn
Employees Worked With
Kevin Clark
November 18, 2017
Job well done! Our sales person was well prepared and enthusiastic. Our questions were answered promptly and completely. When problems arose they were quickly and pr Our sales person was well prepared and enthusiastic. Our questions were answered promptly and completely. When problems arose they were quickly and professionally resolved . Janae did very good job representing your company. More
by mjkenniff
Employees Worked With
Mike in billing
