Napleton Hyundai of Carmel

Taking Advantage of the Elderly. My mother been searching for a 2021 Lexus GS300. She found what she was looking for at Napleton. It was listed on the internet for $31,500. She dro My mother been searching for a 2021 Lexus GS300. She found what she was looking for at Napleton. It was listed on the internet for $31,500. She drove over 4 hours to get the car. When she arrived and started doing the paperwork they were going to charge her over $39,000! Thankfully, a friend of hers was with her. He started asking questions about the additional charges (over $7,000) in extras that she never asked for. They took several of the charges off after they were confronted. However, within a week of having it, the message came up that it was due for an oil change, and, it rides "bumpy"(either out of alignment/balance). They had a cleaning charge on the bill, and the windows are already fogging up on the inside. I am disgusted with their attempt to "rip her off," lack of attending to the cars needs (oil change), and poor job preparing the car for sale. More

SHADY BUSINESS. Recently, I visited Napleton Hyundai of Carmel, more specifically the Genesis dealer on that property. I was interested in a used vehicle which I fo Recently, I visited Napleton Hyundai of Carmel, more specifically the Genesis dealer on that property. I was interested in a used vehicle which I found while online. The dealership reached out and I scheduled a visit for the next day. The dealership indicated I should see Derek upon arriving. I live in Cincinnati so this dealership is approximately 2 hours from my house. I made the two hour drive to the dealership (I live in Cincinnati) and asked for THE "VIP MANAGER" Derek. Derek secured the keys and introduced me to a salesman named Christian. I test drove the vehicle and spoke with Derek about possibly purchasing it. Derek said he would do what he could to help facilitate the purchase. We negotiated and he said he could come down a thousand dollars but that was as low as he could go. When Derek indicated this, I was very intent on buying the vehicle. The dealership was about to close and I indicated I wanted to sleep on it and would call first thing in the morning. The following day, I exchanged texts with Christian and indicated I wanted to move forward. Christian sent a financial sheet with the numbers. I was shocked to see that the dealership had added $899 for Luxcare and $299 for wheel locks. I inquired about these charges and Christian said that he would have the Luxcare removed. I also indicated that I wanted the wheel lock charge removed. When I researched the Carfax, it indicated that the wheel locks had been installed on the vehicle along with an oil change prior to the car being placed on the market. So the dealership was charging me for the work they previously did to the car to prepare to sell it. Christian indicated that the sales manager Derek would remove the wheel lock charge but couldn't remove the Luxcare as the vehicle was already under market value (thus confirming this wasn't a legitimate product but actually a way to recoup the discount he had given me up front..) I really liked this vehicle so I reluctantly decided to move forward after the wheel lock charge was removed. I received a credit app link since I was financing a portion. I completed the application and received a confirmation email. Christian then reached out and said that the application didn't process and sent a different application. I completed the second application. The dealership checked with many different banks as I was made aware of each one on Lifelock. I asked to see a copy of the rates offered but Christian simply said a particular bank was the lowest. The rate was reasonable in todays financial climate so I agreed. Christian inidicated he would be off the following day but I would receive the payment information from Derek.in the morning. In the afternoon, Derek sent a financial sheet which had payments which were $30 more per month than the rate that I had been approved for even though the principal of the loan remained the same. I reached out to Christian and he responded a couple hours later saying Derek would change that. WHAT? Where was this additional $1800 over the course of the loan going? When Derek sent the new sheet with the correct loan payment, the fees for the loan had been increased by approximately $400 so the total number was more than we had agreed upon When I inquired about this, I was told that my state fees were more than originally thought. I had taken the day off work so that I could drive the 5 hour round trip to the dealership to take my down payment check. I was about a third of the way to the dealership when I received another numbers sheet and the numbers (vehicle, fees, and taxes) didn't even add up to the total on the sheet. I just turned around and drove home. Horrendous customer experience. Reponses took several hours each time and I was told "you are behind other customer." I know it's not possible to rate a used car salesman lower than the reputation which proceeds them. But if I could, that's where Derek at Hyundai Napleton would fall. BEWARE! More

Horrible! !! If I could give 0 stars, I would!! For two years, we have fought with them to stand behind their word. Thanks to them, I hate my car. From the GM t !! If I could give 0 stars, I would!! For two years, we have fought with them to stand behind their word. Thanks to them, I hate my car. From the GM to the service department to sales to customer service, no one knows what they are doing. And communication... none. I will never recommend anyone to their company. We are in the process of contacting the owners!!! This is my first experience buying a car for my business, and it makes me furious. More

Classic example of one hand not knowing what the other is doing. I spoke with at least 4 people requesting an itemized Out The Door price on a car they have had for several months . I started back in Decembe doing. I spoke with at least 4 people requesting an itemized Out The Door price on a car they have had for several months . I started back in December. I still don’t have the requested info. You would think the way car sales are dropping the dealer would be doing everything they could to move cars. More

Got my car serviced great customer service and got it so quick, will definitely go back and refer family and friends. quick, will definitely go back and refer family and friends. More

Staff is very knowledgeable, friendly and professional. Great place to buy or service your vehicle! Great place to buy or service your vehicle! More

Dean and Daniella, If I could rate -5 stars that would be closer to what this hyundai "stealership" is worthy of. The only place I have ever been to where they told me I have to submit my credit app before t closer to what this hyundai "stealership" is worthy of. The only place I have ever been to where they told me I have to submit my credit app before they can provide me an estimated bill of sale. Also the only place I've ever had play numbers game rearranging the numbers you don't like into other numbers the average person wouldn't notice. Well, you get caught when you play the numbers game with a numbers person. Let me explain how they played the numbers game trying to rip me off. Internet price of 23.9, initial quote had several addons included for a total of 29k. Asked them to break down the "Inspection and services" fee of work done to the car listed at an additional $1700. I was sent a screen shot of an oil change, wiper blades replaced, tires blanced and rotated. Had another hyundai dealer estimate the value of these services and as you can guess it didn't total even half of that. Asked them for a complete price break down explaining why those services cost that much and was told the work was done at another dealer and they couldn't access their system. So then they sent me an update bill of sale with the addons "removed". Guess what now the internet price was labeled 25.9. So they basically deleted them and added them to the cost of the vehicle. Dean the sales manager insisted on that I had to come in to the facility in order to make the best deal. Well I've bought over 10 brand new vehicle in my time with more than have of those all the paperwork was completed electronically before arriving where I walked in, signed and left. No games, No stupid up sales or hidden fees and no nickel and Dime tricks. I live over an hour from that location so if i would have went there 2 to 3 times that they wanted me to come in after I had already test drove the car I would have waisted so much time and money in fuel/work. You think they were going to pay me for my wasted time? ABSOLUTELY NOT! Every other dealer I talked to around that area after visiting there said to avoid anything with the NAPLETON name on it at all cost if you don't want to get ripped off. So then it made sense to me that the locals even know what kind of people and business they are. Edward W. Napleton opened his first automotive business in 1931 and if anyone in that family isn't ashamed how this place is scamming honest people out of their hard work money then they have no honor in the name Napleton. Once I got that feeling that something was off I started digging around and found out that my gut feeling was 100% correct and I would highly encourage you to stay far far far, did I say far away from this place! More

I purchased my car here and the customer service was outstanding, they walked me through the process and made sure I was taken care of, I would highly recommend them to my family and friends. outstanding, they walked me through the process and made sure I was taken care of, I would highly recommend them to my family and friends. More

We live over 100 miles from the Carmel dealership. We did not buy our GV80 from them. That I now know was a big mistake on our part. We received from Genesis of a recall of the lower fuel pressure un We did not buy our GV80 from them. That I now know was a big mistake on our part. We received from Genesis of a recall of the lower fuel pressure unit that needed replaced. I called the dealership a talked with WENDY about how I would get my GV80 over there an back.. What a wonderful lady Wendy was to us. She said we will send one of our people to drive to your residence a drive your GV80 back to Carmel an he will leave you with a loaner while the recall is being done. It could be 3-5 days to get two recalls done an also we will service your GV80 also. 6 days later Wendy called an told me the car is done an our driver is on his way to your home with your GV80. I cannot thank the dealership an especially Wendy for how smooth this service was done. I did not dream that they would drive over a 100 miles to get my GV80, but they sure did!!! They fixed both recalls, a did a complete engine service on my GV80 an all of this was NO CHARGE. I’ve never seen service like this EVER an I’m grateful for what they did for me They sure won me over as any service it will be done at Carmel dealership. We’re still in a daze over this super service from this dealership Bernie More